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Work Background
Four Seasons Hotel JakartaPeople and Culture Coordinator (Human Resources)
May. 2021Jakarta, Indonesia- Perform recruiting in screening applicants, do reference checks, forward applications to Department Heads and Division Heads, mail form letters, process new hires and complete new hires file
- Maintain the Job Posting System and HR System
- Handle medical insurance (BPJS KIS) and social security insurance (BPJamsostek)
- Coordinate and manage casual labor with outsourcing
- Provide assistance relating to general meetings and actively engage in employee relations activities
Four Seasons Hotels and ResortsPeople and Culture Officer/Learning/Recruitment
Feb. 2019 - Apr. 2021Jakarta, Indonesia- Perform administrative skills such as typing, filing, copying, and answering telephones according to Four Seasons standards
- Maintain employee information system
- Generate and distribute all monthly, quarterly and annual reports from HR computer system
- Assist in coordinating all employees' functions
Four Seasons Hotel JakartaHuman Resources and Learning Intern
Jan. 2018 - Jul. 2018Jakarta, IndonesiaSummary Responsibilities :
- Assist in candidate interview with application procedures
- Assist Learning Manager in conducting training activities
- Prepare the room for training activities
- Prepare training hour report every month consecutively, drafted with photo documentation
- Prepare training schedules and participants for each department
- Help in create and maintain filing systems
- Order and track Human Resources office supplies and forms
- Track the employee attendance using Sunfish and On-Track HR System then sent to concerned Department Administrator
- Answer phone calls and record messages
- Assist in new hire orientation and draft the new employee personnel file
- Respond to questions, requests, and concerns from employees about Human Resources programs, policies and procedures
- Maintain confidentially and security of employee and property records
Ayaka Suites HotelFront Desk Agent
Jul. 2017 - Dec. 2017Jakarta, IndonesiaSummary Responsibilities : - Responsible in pre-registration and registration duties for incoming guests both individual and groups. - Make room reservations for walk-in, by phone, online travel agent and through hotel website
- Take a note of any requests
- Check-in and check-out of guests
- Track and record room statuses and rates
- As a Cashier in accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every guest
- Operate scanners, cash registers, and other electronics
- As a Night Auditor handle both the duties of the front desk agent and accounting duties
- Ensure the accuracy of information on the guest ledger, make sure all guests have checked out at appropriate time and gathers all paperwork necessary to successfully complete the audit, such as Payment Receipt for Spa Treatment, Restaurant and Coffee Shop
- Respond to overnight emergencies, also work with security personnel to keep watch over the property
- Report the Daily Occupancy to Owner
- Report a complaint to Supervisor
- Hand over any request to next shift staff, if there is any
Pullman Hotels & ResortsStudent Intern
Feb. 2015 - Aug. 2015Jakarta, IndonesiaFood and Beverage Service Department in 3 outlets
- Sana Sini Restaurant
- Cable Car
- Kemixtri Gastro Bar (Now : Back Room)
Grand Clarion Hotel & Convention MakassarStudent Intern
Aug. 2012 - Feb. 2013Makassar, South Sulawesi, IndonesiaFood and Beverage Service Department in 4 outlets
- Legend Coffee Shop
- Sunachi Restaurant
- In Room Dining
- Banquet Operation
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