Ayaka Suites HotelFront Desk Agent
Jul. 2017 - Dec. 2017Jakarta, IndonesiaSummary Responsibilities : - Responsible in pre-registration and registration duties for incoming guests both individual and groups. - Make room reservations for walk-in, by phone, online travel agent and through hotel website
- Take a note of any requests
- Check-in and check-out of guests
- Track and record room statuses and rates
- As a Cashier in accepting payments, ensuring all prices and quantities are accurate and proving a receipt to every guest
- Operate scanners, cash registers, and other electronics
- As a Night Auditor handle both the duties of the front desk agent and accounting duties
- Ensure the accuracy of information on the guest ledger, make sure all guests have checked out at appropriate time and gathers all paperwork necessary to successfully complete the audit, such as Payment Receipt for Spa Treatment, Restaurant and Coffee Shop
- Respond to overnight emergencies, also work with security personnel to keep watch over the property
- Report the Daily Occupancy to Owner
- Report a complaint to Supervisor
- Hand over any request to next shift staff, if there is any