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Work Background
OneBloodAccount Representative
May. 2023Orlando, Florida, United StatesLed blood donor recruitment programs, consistently exceeding territory goals by building strong relationships with donor drive chairpersons. Adapted communication strategies to develop and manage blood drive accounts, utilizing budget-conscious marketing materials to achieve recruitment targets. Coordinated schedules for operational efficiency, represented the organization at community events to boost visibility, and leveraged technology to enhance recruitment efforts. Effectively managed time and resources to maximize territory coverage and donor participation while ensuring compliance with administrative and policy requirements.
FM ToursOperations Manager
Dec. 2022Orlando, Florida AreaManaged 400+ inbound leads, converting inquiries into sales while providing expert guidance on North American and Caribbean travel products. Oversaw 20+ travel agency accounts, assisting with reservations and industry support. Collaborated with leadership to develop custom itineraries, budgets, projections, and pricing for 150+ private tours. Maintained customer data and sales metrics, optimized lead conversions, and implemented process improvements by developing three SOP manuals. Led a company-wide migration to Google Workspace, streamlining operations and achieving significant cost savings.
FM ToursOperations Specialist
Apr. 2020 - Nov. 2022Orlando, Florida Area
FM ToursReservations Specialist
Jul. 2019 - Mar. 2020Orlando, Florida Area
Children's Home Society of FloridaAdministrative Services Specialist
Jan. 2019 - May. 2019Orlando, Florida AreaProvided administrative support to the Home Office, Finance Team, and IT leadership, ensuring seamless operations. Assisted with the CHS Purchasing Card Program, maintaining efficiency and compliance. Fostered a positive work environment through effective collaboration and team support.
Attain, Inc.Administrative Office Specialist
Dec. 2017 - Jan. 2019Orlando, Florida AreaManaged and updated 100+ client files for service authorizations, ensuring accuracy in Excel tracking spreadsheets and timely distribution to leadership. Retrieved, reconciled, and reported Medicaid BA authorizations, identifying discrepancies and coordinating with key stakeholders. Tracked service utilization, submitted monthly reports, and processed service renewal requests in eQ Health Suite. Provided front desk coverage, handling visitor management and multi-line phone operations. Assisted the Executive Director with quality assurance, grant development, and reporting.
Albin Polasek Museum & Sculpture GardensOperations & Marketing Manger
Mar. 2016 - Dec. 2017Winter Park, FLOversaw daily museum operations, managing budgets, supplies, and facility maintenance while ensuring compliance with financial and grant guidelines. Planned and executed events and programming, including the Winter Park Paint Out fundraiser, and supervised marketing efforts for institutional, rental, and fundraising initiatives. Maintained IT systems, bookkeeping, and administrative functions, handling inquiries, registrations, and payments. Recruited and managed interns, built relationships with local media, negotiated advertising contracts, and developed strategic social media marketing campaigns to enhance museum visibility.
CLUBWAKAOrlando & National Events League and Social Manager
Aug. 2014 - Nov. 2021Orlando, Florida AreaProvided customer service and communication across face-to-face, phone, social media, and email channels. Secured and managed field and bar partnerships, driving league growth and expansion. Led a rotating volunteer committee, overseeing league operations and coordinating fund requests with the Finance Department. Built and maintained relationships with players, vendors, and partners to enhance the league experience. Recruited new players through online marketing, community outreach, and street team efforts. Assisted the Events Director in executing major national events, including SnowBall, WAKApalooza, and LA Summer Camp.
Terry | Kane OrlandoAccount Specialist
Oct. 2013 - Sep. 2015Orlando, FLManaged accounts receivable within CRM systems, ensuring accurate tracking and reporting while serving as the primary client contact for multiple accounts. Coordinated project execution from design to implementation, collaborating with cross-functional teams. Assisted Managing Partners with business operations and led the integration of a new CRM system, improving productivity and time management. Streamlined workflow procedures for advertising production, placement, and billing. Represented TKO at the 5th Annual An Evening of HOPE Gala, contributing to committee and marketing efforts. Oversaw office management, handling communications, supply management, and property liaison responsibilities.
Orlando MagicPremium Services Team Leader
Jan. 2012 - May. 2012Orlando, Florida AreaFostered strong relationships with premium guests, ensuring high retention and satisfaction through personalized service. Assisted in planning and executing special events, managing logistics from setup to breakdown. Resolved client account issues and collaborated with the service recovery team to address event-related challenges. Oversaw technology and equipment in premium areas, ensuring seamless operations, while coordinating with Concierge and Greeters to document and report service issues. Served as a primary touchpoint for premium clientele, delivering exceptional guest service and communication at the Amway Center.
TEK ProductionsOffice & Production Specialist
Jun. 2011 - Apr. 2013Orlando, FLSupported production team operations by managing workflow grids, project calendars, and event logistics to ensure efficiency. Maintained financial records, reconciling invoices and receipts while overseeing inventory and resource management for events. Coordinated travel arrangements, internal meetings, and training sessions with clients and vendors. Provided administrative and logistical support to Producers, Production Managers, and Stage Managers, ensuring smooth execution of projects and events.
Orlando MagicPremium Service Guest Representative
Sep. 2010 - Jan. 2012Orlando, Florida AreaDelivered high-quality customer service to premium clientele at the Amway Center, ensuring a seamless event experience. Managed premium seating areas, addressing guest needs, verifying tickets, and troubleshooting concerns. Built strong client relationships to drive engagement and retention while supporting event logistics from setup to breakdown. Enforced NBA and Orlando Magic alcohol policies to maintain a safe environment and contributed to the successful launch of special events during the Amway Center’s opening.
Terry | Kane OrlandoMedia Relations Associate
Jun. 2010 - Jun. 2010Orlando, Florida AreaAssisted with media outreach for Arnold Palmer Tea during its second book printing, ensuring targeted press coverage. Conducted media research and drafted press releases for Thugshotz to enhance public relations and engagement. Created marketing materials for Florida Citrus Sports to support the Florida Citrus Bowl Stadium restoration campaign.
Orlando/Orange County Convention & Visitors BureauSpecial Events Associate
Jan. 2010 - May. 2010Orlando, Florida AreaServed as Event Assistant and Volunteer Coordinator for the 4th Annual Party at the Pointe, managing logistics and volunteer engagement. Acted as the liaison between CVB and Rosen College for the February Hot Topics Educational Session, conducted research for multiple sales missions, and supported planning for high-profile events, including the 2010 International PowWow Orlando Press Brunch. Additionally, coordinated event preparations for the 14th Annual Spring Golf Tournament at the Waldorf Astoria Golf Club, benefiting the Boys & Girls Clubs of Central Florida.
Rollins CollegeCornell Fine Arts Museum Events Specialist
Aug. 2009 - Jan. 2010Winter Park, Florida AreaCreated marketing materials to enhance visibility and engagement for museum events, coordinated seating arrangements with Rollins Catering to meet event needs, and supervised external groups during off-hours to ensure smooth operations and policy compliance.
Orlando HealthFoundation Event Management Specalist
May. 2009 - Aug. 2009Orlando, Florida AreaDeveloped marketing materials, targeted advertising campaigns, and custom ads for the 11th Annual Miracle Miles and 29th Annual Dick Batchelor Run for the Children, conducted market research to refine outreach strategies, secured new fundraising opportunities to boost revenue, and updated databases for improved organization and accessibility.
American Eagle OutfittersRetail Sales Associate
Oct. 2004 - Jan. 2010Orlando, Florida AreaProvided customer service and managed in-store merchandising, sales, and cash handling. Trained new employees and oversaw a sub-brand within the store.
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