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Work Background
PremVitalityHead of Operations
Aug. 2025
Scale Up Media AgencyProject and Operation Manager
Nov. 2023 - Aug. 2025Las Vegas, Nevada, United States
Vinci Digital MarketingHead Of Operations
Jul. 2022 - Nov. 2023Served as the right hand to the CEO, leading agency operations, team performance, and client experience. Focused on building scalable systems, improving workflow efficiency, and driving strategic growth across all departments. Developed and implemented SOPs and internal systems for service delivery, onboarding, communication, and reporting—resulting in a 35% increase in operational efficiency. Managed daily communications between leadership, clients, and cross-functional teams, ensuring seamless alignment and responsiveness. Improved quality of deliverables by refining internal review processes, reducing client revisions by 20%. Led a remote team of 20+, assigning tasks, resolving issues, and ensuring milestones were met on time and within budget. Partnered with the CEO to identify growth opportunities and increase profitability, contributing to a 25% rise in net revenue. Conducted ongoing audits to improve process consistency, eliminate inefficiencies, and enhance collaboration between departments. Oversaw the entire client journey—from onboarding through post-delivery—elevating satisfaction and retention rates. Supported business development efforts through client outreach, proposal support, and relationship management. Handled escalated client and team concerns, preserving trust and accountability across the organization. Championed company culture and internal communication, aligning all departments with the agency’s values and long-term vision.
Scale Driven AgencyProject Manager
Jun. 2021 - Jul. 2022Led the successful delivery of 15 high-priority projects, overseeing cross-functional teams of designers, media buyers, copywriters, and developers, resulting in a 20% increase in client satisfaction and a 25% improvement in project delivery efficiency. Streamlined project workflows and implemented Agile methodologies, reducing project delivery time by 30% and improving team productivity by 35%, enabling faster time-to-market for key campaigns. Managed the end-to-end execution of 10 major marketing campaigns, driving a 40% increase in lead generation and a 15% higher conversion rate by ensuring alignment between creative, media, and business objectives. Optimized communication and collaboration across departments, resolving project bottlenecks and ensuring that all projects were delivered on time, which resulted in a 50% reduction in delays and a 20% higher project success rate. Mitigated risks by proactively identifying and addressing potential issues, reducing the frequency of project delays by 25% and protecting project timelines and budgets. Achieved consistent on-time project delivery by effectively managing resources, timelines, and stakeholder expectations, contributing to a 30% growth in repeat business and a 15% increase in overall revenue.
OMA Media AgencySenior Project Manager
Sep. 2016 - Jun. 2021Led the end-to-end operations of a virtual team specializing in the creation and management of social media accounts via remote virtual machines. Oversaw recruitment, training, and performance management of a global team, ensuring efficient execution of daily tasks and adherence to company standards. Team Leadership: Recruited, onboarded, and managed a team of 15+ remote workers, fostering a collaborative environment that enhanced productivity and accountability. Process Optimization: Developed and documented standard operating procedures (SOPs) for account creation and maintenance, resulting in a 40% increase in operational efficiency. Quality Assurance: Implemented quality control measures, including regular audits and performance reviews, to maintain high standards and reduce error rates by 25%. Communication Management: Served as the primary liaison between the team and stakeholders, facilitating clear and consistent communication to align objectives and expectations. Performance Monitoring: Utilized analytics tools to track key performance indicators (KPIs), enabling data-driven decisions that improved campaign outcomes and ROI. Technical Oversight: Managed the deployment and maintenance of virtual machines, ensuring seamless operation and minimal downtime across all projects. Content Strategy: Collaborated with the content team to plan and schedule social media posts, aligning with marketing goals and audience engagement strategies. Training & Development: Conducted training sessions to upskill team members, promoting continuous learning and adaptability to evolving digital marketing trends.
Inventous LLCSenior Project Manager & QA Tester
Feb. 2014 - Sep. 2016United StatesOversaw the planning, execution, and quality control of web design and development projects, bridging communication between clients and internal teams to deliver high-quality digital solutions on time and within budget. Led the successful delivery of 50+ client websites and digital marketing projects, maintaining a 98% on-time launch rate by proactively managing timelines, team bandwidth, and client expectations. Scheduled and coordinated work for cross-functional web design and development teams, ensuring resource efficiency and seamless task execution across concurrent projects. Conducted detailed QA testing across all projects, identifying and resolving bugs and usability issues before launch—improving post-launch satisfaction and reducing revision cycles by 40%. Acted as the primary point of contact for clients, managing all communication related to project scope, deliverables, timelines, and staffing needs, resulting in a 95% client satisfaction rate. Managed day-to-day project workflow, assigning and prioritizing tasks based on scope complexity and deadlines, increasing team throughput and reducing bottlenecks. Played a key role in recruiting, interviewing, and selecting new team members, improving overall talent quality and decreasing onboarding time by 25%. Delivered weekly progress updates and milestone tracking reports to stakeholders, fostering alignment and transparency throughout the project lifecycle.
Bar EstatesProject Manager
May. 2007 - Dec. 2013Bar,MontenegroLed cross-functional teams of 100+ professionals across engineering, design, construction, and operations to deliver large-scale real estate and facilities projects exceeding $10M in budget. Recruited and managed consultants, contractors, and internal staff, aligning the right expertise with project phases and reducing resourcing delays by 30%. Directed full project lifecycle, from scope definition and planning to execution and close-out, consistently delivering on time and within budget. Developed and maintained detailed project plans, Gantt charts, and schedules, ensuring all stakeholders remained aligned with key milestones and dependencies. Monitored and controlled project budgets exceeding $10M+, maintaining 95%+ financial accuracy through meticulous budget tracking and forecasting. Managed comprehensive risk mitigation strategies, including issue escalation procedures and regular project health assessments, decreasing risk-related delays by 40%. Facilitated cross-functional collaboration between internal departments, vendors, and external partners, resulting in a 25% increase in overall delivery speed across multiple builds. Served as the primary liaison for stakeholder and client communication, ensuring clarity on technical issues, project goals, and real-time updates on status and risks. Oversaw all change control and scope management, preventing project scope creep and aligning all changes to business impact and ROI. Partnered with business users to ensure each build met operational and strategic needs, leading to a 30% increase in post-project satisfaction scores.
Bauhaus, BudvaProject Manager
May. 2004 - May. 2007Led the successful delivery of multiple large-scale construction and systems integration projects, driving operational growth and business transformation in a fast-paced, regulated environment. Delivered multimillion-Euro construction projects from concept through completion, ensuring quality control, budget discipline, and 100% compliance with government regulations and safety standards. Managed end-to-end planning and execution of an all-encompassing enterprise management system, streamlining time tracking, customer relationship management, inventory, and service contract workflows across the company. Coordinated internal teams and third-party vendors, aligning over a dozen cross-functional contributors to meet resource, timeline, and technical delivery goals with minimal disruption. Increased new business opportunities by 30% through strategic client engagement, successful project execution, and the launch of new consulting offerings. Led portfolio management activities within the Sales & Marketing division, accelerating project throughput and enabling data-driven forecasting. Developed and implemented internal policies, procedures, and documentation standards, resulting in clearer project governance and audit readiness. Controlled all project-related financials, including expenditure approvals, payroll processing, and monthly reporting, ensuring fiscal accuracy and transparency across all reporting periods. Delivered monthly, semiannual, and annual reports to executive leadership, synthesizing performance metrics, risk assessments, and stakeholder updates.
ITG-Italian Technology GroupOffice Manager
Sep. 2002 - May. 2004Managed day-to-day operations of a high-volume sales and production office, ensuring smooth coordination of trade show projects under tight deadlines. Implemented and optimized email marketing campaigns, increasing lead engagement and contributing to improved client response rates. Developed and maintained a custom reporting system, reducing time spent on administrative tracking tasks by 30% and improving data accuracy. Oversaw client database and file management, ensuring timely updates and reliable recordkeeping across hundreds of client accounts. Spearheaded collections process, successfully reducing outstanding receivables by 25% within the first year. Partnered closely with the resource center manager to streamline internal workflows, contributing to a 20% increase in departmental efficiency. Maintained and updated the company website, enhancing user experience and improving visibility of key offerings to prospective clients.
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