American ExpressBusiness Transformation Senior Manager
Jan. 2004 - Dec. 2006São Paulo Area, BrazilWorked as part of the global team to implement the global travel booking platform at the headquarters (USA), consequently implementing it in Brazil.
Its Reengineering projects in 2002 added US$ 1 million in savings for American Express Brasil through the implementation of new systems, standardization of processes and globalization of best practices.
Part of the first Black Belts team formed in Brazil by American Express.
Leader in Brazil of the project against the Millennium Bug (Project Y2K) and leader in the design and implementation of the Call Center of the American Express Corporate Travel Agency, with US$ 300 K in savings and reduction of 5 offices to a single center, thus integrating the American Express do Brasil Corporate Travel Agency into the global strategy of providing services to corporate customers through the Call Center.