Mariana Oliveira

Customer success Manager, account manager and marketing manager Latam @Glue up

BrazilBusiness Development Manager🔥 Startup Founder💸 Marketing✔️ ITBusiness OwnerCreative Producer👍 Sales & BizDev🐦 Design🧨 ConsultingCustomer Success ManagerFounderCommunity ManagerBrand Marketing ManagerCommunications ManagerAccount Manager

-Currently pursuing an MBA in Digital Business with a thesis on Data Privacy for AI; -System Analyst with a strong passion for interpersonal engagement; -Manage accounts ranging from $2,000 to $19,000 with clients in Brazil and the USA; -Proficient in English and Portuguese; -Successfully led a startup through the highly competitive Endeavor Scale-Up program and an award-winningentrepreneur with expertise in Business, Digital Marketing, Community Building/Management, CustomerSuccess, and Account Management; -Ten years of corporate experience at Ernst & Young; -Adept at teaching technical concepts to end users.

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Work Background

Glue Up Customer Success Manager Latam, Digital Marketing Manager and Account Manager

Apr. 2022BrazilGlue Up provide an easy-to-use CRM, an amazing event manager (for physical or online events), a powerful member manager, a finance module, a safe community space for your members, and what's more importantly, at the right price. Responsibilities: -Contract Lifecycle Management: Nurture enterprise-level clients through the contract renewal process, including upselling, contract negotiation, and management of internal multi-department approvals. -Customer Experience Management (CXM): Outstanding interpersonal skills with the ability to resolve customer challenges, identify process gaps, implement process improvement initiatives, onboarding process, support at Zendesk and establish objectives and metrics for tracking and measuring results. -High-profile customer account management: Overcome complex business challenges and make high-stakes decisions using experience-based judgments, strong work ethic, and integrity. Today I manage SaaS's Contracts of $5000 to $18000 -Corporate Strategy: Characterized as a visionary pioneer, strategist, and tactician. Consistent record of delivering extraordinary results in growth, revenue, operational performance, and profitability. -Marketing Skills: marketing strategies plan for Brazil, branding awareness, inbounding and outbound marketing, and customer marketing plan to Glue Up Global -Sales account skills: inbounding and outbound marketing, marketing fund planning and execution, pipeline, SDR prospection, upselling, contract and proposal negotiation, and management Programs: Hubspot (sales cadence, deals, sequence, campaigns, and landing page), Apollo (prospect), CRM, inbounding marketing, SEM, Photoshop/Indesign/Illustrator (graphic design), WordPress (content articles), Lokalise (translate terms to Portuguese), Pitch (promotional materials) and Microsoft Office

EYMarketing Supervising Associate

Aug. 2017 - Jun. 2022

EYMarketing Design Coordinator

Mar. 2012 - Jun. 2022São Paulo e Região, Brasil(Ernst&Young) is one of the big four auditings and consulting multinationals, providing services for private and public clients, to build a better working world, through its 260,000 collaborators. Through four integrated service lines—Consulting, Audit, Tax, and Transaction Services—and in-depth industry knowledge, they help clients capitalize on new opportunities and assess and manage risk to drive responsible growth. Responsibilities: conceptualization, development, and completion of all communication pieces of the company for Brazil and LAS, as well as the development of internal engagement strategies, prospecting materials, and branding guardian. Team coordinator Areas served: events, CRM, internal communication, advertising, publications, go-to-markets, public relations, strategic marketing, brand awareness, employment Brand and Customer Experience

Wonder SizeFounder

Aug. 2017 - Dec. 2021São Paulo, BrasilStartup Wonder Size retail tech focused on fat body usability and sporting performance. At Wondersize we were selected for the highly competitive Endeavor Scale-Up program, got 3 investment proposals from Shark Tank Brasil, won pitch challenges from major media outlets, as well as two sports innovation awards. I´m an alumnus of ant Women Entrepreneurs Network (Rede Mulher Empreendedora) and alumnus of AWE Brasil (Innovative training for women) from the US Embassy and Consulates in Brazil, in partnership with Grupo +Unidos. Responsibilities: brand development, customer success branding, strategic positioning, growth strategies, sales, digital marketing, e-commerce, marketplace, CRM, SEM, KPIs, inbound marketing, SEO, social media, Pitch deck, influencer management, community lead, and copyright.

Oz DesignBranding Designer

Sep. 2007 - Apr. 2012São Paulo, BrasilDuring the five years I was at Oz Design I worked on the conceptualization, development, and completion of graphic pieces for large clients such as Credit Suisse, Tishman Speyer, Pinheiro Neto, Penalty, Sírio Lebanese Hospital, etc. Responsibilities: benchmark research, identity manuals visuals, presentations with clients, creation of brands and support, key visual development, assistance in branding development, archetype analysis, and graphic design. Mastery of Adobe suite tools and closing of files

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