Michael Wine

AI Trainer @Data Annotation Tech

Tutor✔️ ITResearcher🧮 EducationSystem AnalystProject ManagerTech SupportSoft Skills TrainerBI Analyst

Michael Wine is a dedicated and driven professional who served as a business analyst at Liferay Inc for over 6 years. He has a proven track record in managing complex business intelligence projects, data analysis, and strategic planning. Over his career, Michael has developed a deep understanding of business processes, which he leverages to deliver valuable insights that drive business decisions. He has a knack for turning raw data into actionable information, helping businesses optimize their operations and achieve their goals. Michael's expertise also extends to the design and implementation of BI systems and tools. His commitment to continuous learning and improvement is a testament to his dedication to his field.

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Work Background

Self-employedFreelance

Jan. 2024

LiferaySupport Service Delivery Manager

May. 2022 - Feb. 2024Los Angeles Metropolitan Area

LiferaySupportability Business Analyst

Jan. 2020 - Feb. 2024Work with large data sets and reports from Salesforce, Zendesk and Tableau. I find patterns in the data that allow stakeholders and managers to make data-based decisions on how to serve our customers, improve customer retention, hiring, and improving internal processes.

Liferay, IncTeam Lead

Jul. 2017 - Feb. 20241400 Montefino Ave., Diamond Bar CAManage and lead a team of four to six Customer Support Engineers. Monitor the work done by the team. Find ways to remove blockers to productivity. Provide coaching and training for the team. Deliver quarterly performance reviews to the individuals on the team. Meet with department leadership to provide insights into the direction of the department.

Liferay, Inc.Customer Support Engineer

Feb. 2013 - Feb. 2024Diamond Bar, CAThis involves supporting enterprise clients with technical questions and issues related to Liferay Portal Software through written correspondence. The position requires an ability to write technical details in a concise and easily understandable way. Responsibilities: - Manage up to 25 support tickets and assist with our client’s concerns - Research technical details and communicate them to the client. - Communicate with the client over the phone and through email. - Work well with the team to accomplish goals. - Import the client's database to test locally in order to reproduce the issue faced by the client. - Write database queries to select information from the client's database in order to locate possible data conflicts. - Troubleshoot technical issues.