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Lauren Monty CreativeFreelance Creative Consultant & Training Facilitator
Jan. 2022For the past 20 years, I've been captivated by one question: what does it take for people to unlock their full potential? My extensive career has spanned numerous roles, all focused on facilitation, team management, creativity, & understanding human behaviour. Through this journey, I discovered my true passion lies in supporting businesses, and entrepreneurs to unleash their creative potential & actualise their visions. That's why I started Lauren Monty Creative, where I share my wealth of knowledge, expertise, and creative genius with entrepreneurs who, like myself, have big dreams. What I Offer: Brand Development: Creating or refining your brand’s identity, ensuring it resonates with your audience and stands out in the market. Creative Direction: Developing creative strategies that elevate your brand and support your business vision. Content Creation: Guidance on producing engaging, high-quality content across various platforms. Design and Aesthetics: Advice on the visual aspects of your business, from website design to social media presence, ensuring a cohesive and appealing look. Innovation and Problem-Solving: Creative solutions to business challenges, fostering innovation and growth. Training & Personal Development: I teach everything I’ve learned to enhance the creative skills of your team, encouraging a culture of creativity and innovation. Why Work With Me? Fresh Perspectives: I bring a unique, outside viewpoint, offering new ideas and innovative solutions that your team may not have considered. Enhanced Brand Identity: By refining your brand’s visual and verbal identity, I ensure it resonates more deeply with your target audience. Increased Innovation: I help foster a culture of creativity and innovation, keeping your business ahead of the competition. Scalability and Growth: My strategies and innovations can help scale your business effectively, opening new avenues for growth. Let's connect and explore how we can drive your vision forward.
Lauren Monty CreativeFreelance Creative Consultant
Jan. 2021
Positive Response Telemarketing AgencyGeneral Manager/Senior Manager Learning Development
Oct. 2011 - Jun. 2018Sydney, New South Wales, AustraliaWhen I first joined PRTA as the Learning & Development Manager, I was eager to bring my passion for unlocking human potential to the forefront. My role quickly evolved, and I embraced the challenge of also becoming the General Manager of daily operations. This blended role allowed me to head the Management Team, build relationships with new and existing clients, and design, create, and deliver advanced sales and communication training. Within a year of stepping into this expanded role, our company exceeded its annual sales target of $1M. I attribute this success to a core belief that the heart of any thriving business lies in investing in its people. By focusing on up-skilling our staff with valuable skills that extended beyond their immediate roles—such as advanced communication techniques, NLP strategies, and high-level sales training—we not only enhanced their performance but also fostered a deeper sense of engagement and loyalty. This commitment to staff development paid off significantly. Our performance metrics soared, and we achieved a retention rate consistently above 73%, surpassing industry standards. The impact of empowering individuals with skills that benefit them personally and professionally cannot be overstated. It creates a motivated, capable, and cohesive team dedicated to collective success. If you’re looking for someone who believes in and acts upon the potential within every team member, who leads with empathy and strategic insight, and who has a proven track record of driving both individual and organisational growth, I’d love to connect. Let’s explore how I can support your team to reach their potential.
CustomcallLearning & Development Facilitator
Apr. 2005 - May. 2011Sydney, New South Wales, AustraliaWhen I first joined Customcall, I began as a B2B Sales Representative for American Express. Within just three months, I was promoted to managing and coaching my own team, driving significant performance improvements. Recognizing my team's rapid success, the Project Management team offered me the role of Learning & Development Facilitator. In this position, I designed and delivered all in-house training programs, ensuring our staff was equipped with the skills and knowledge needed to excel. In 2008, I was honored with the Support Person of the Year award for creating a high-level, NLP-based sales training program. This program not only boosted company-wide performance but also significantly increased staff retention rates. Key Responsibilities: - Weekly Scheduling: Managed the weekly schedule for the entire Learning and Development team, ensuring seamless operation.
- Cross-Team Communication: Liaised with all teams to coordinate training schedules and sessions, promoting a cohesive learning environment.
- Program Design & Development: Developed comprehensive internal training programs tailored to meet the needs of our staff.
- Project Liaison: Worked closely with project managers to identify and address training and development needs for upcoming campaigns.
- End-to-End Project Management: Oversaw training projects from conception to completion, ensuring they met all objectives and were delivered on time. My journey at Customcall was driven by my passion for unlocking human potential and fostering a culture of continuous improvement. Let's connect and explore how my experience and dedication can contribute to your organisation's success.
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