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Work Background
ServiceNowSr. Technical Support Engineer
Jun. 2022
PRO UnlimitedIT Engineer @ ServiceNow
Dec. 2021
Proficient Technology Services, LLCSenior Systems / Network Engineer / IT Consultant
Jan. 2001 - Dec. 2021Wesley Chapel, FlSelf-Employed IT Consultant/Project Manger
Provide consultation, computer and network support, administration, and web design and hosting services to small and mid-size companies. Experience includes: • Defining, proposing, implementing and training on sound solutions to customers regarding IT strategies for LAN/WAN infrastructures, E-commerce solutions, and business solutions in respect to customer’s network environment.
• Installing, upgrading and maintaining networked workstations, Windows Servers, Cisco routers and managed/unmanaged network switches, various Wireless Access Points and business applications.
• Design and Implementation of Network Infrastructures and security utilizing VLAN (802.1q), NAT, DHCP and ACL, and firewalls.
• Providing phone and on-site support to businesses and end-users
• Providing technical support utilizing customer help desk ticketing system to update progress of problem and resolution provided
• Designing, developing and maintaining company websites and implementing strategies to promote websites on major search engines through SEO, popularity, blogs, banner exchange, pay-per-clicks, and e-mail promotions.
• Utilizing design and maintenance tools such as DreamWeaver, Visual Studio.NET,
Macromedia Flash, Adobe Photoshop.
• Helping businesses in integration and finding network and computer solutions according to their needs.
• Developing e-commerce and interactive components to websites using PERL, Javascripts, ASP, PHP, MySQL and Microsoft SQL. Coordinating with 3rd party vendors to define schedules and coordinate requirements to install network infrastructure for new constructions.
• Developing Apple IOS and Droid Apps with connectivity to existing client databases
CitiIT Support
Jan. 1995 - Jan. 1997
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