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Work Background
FitOn Health (formerly, Peerfit)Account Manager
Apr. 2024
360LearningCustomer Success Manager
Jan. 2022 - Apr. 2024-Work with clients during their implementation to ensure a successful launch by hitting milestones and meeting platform requirements -Work with clients after their launch to continue to build out their platform by hosting alignment calls and pulse checks on their usage -Host business reviews to go over the state of the union of a clients platform usage wise and discuss recommendations on improvement of their platform -Reduce and mitigate any at risk clients from canceling their partnership with 360Learning -Create L&D roadmaps with clients to highlight projects/goals they would like to accomplish on their platform -Help clients define their KPIs they would like to measure to see a positive return on investment
Dude SolutionsClient Success Manager
Jun. 2021 - Dec. 2021-Work with internal teams to help my book of business ensure clients are utilizing our products -Identify and mitigate any risk that may impact a renewal of a product(s)
-Host weekly/monthly calls with clients to go over support tickets, walk through usage of products, and answer questions the client has -Host Quarterly Business Reviews with each client to review their usage and identify any upsell potential
VaronisCustomer Success Representative
Sep. 2019 - May. 2021Morrisville, North Carolina-Support clients NJ/PA metro area -Making sure customers renew OPS subscriptions -Making sure Quarterly business reviews are being scheduled -Attending Quarterly Business Reviews -Making sure business goals are being achieved after Quarterly Business Reviews -Walking customers through trainings to ensure that they’re using their products to their full advantage -Making sure installations and projects run smoothly -Monitor support tickets daily -Making sure the customer sees value in their products purchased
NutanixSales Development Representative
Mar. 2019 - Sep. 2019Durham, North Carolina-Support Enterprise accounts -Schedule meetings to generate multi million dollar opportunities -Prospect into Fortune 500 companies -Knowledge of HCI
YelpJunior Account Executive
Jun. 2018 - Mar. 2019Chicago, Illinois-Making 80+ dials a day -Averaging over 2 hours of talk time each day -Consistently managing a pipeline of 110-140 accounts -Eligible for bonuses -Helping optimize local businesses performance on Yelp
-Showing different options to business owners on different ways to get in front of more consumers
YelpAssociate Account Executive
Mar. 2018 - Jun. 2018Chicago, Illinois-Making 80+ dials a day -Averaging over 2 hours of talk time each day -Consistently managing a pipeline of 110-140 accounts -Eligible for bonuses -Helping optimize local businesses performance on Yelp
-Showing different options to business owners on different ways to get in front of more consumers
YelpAssociate Account Executive Trainee
Aug. 2017 - Mar. 2018Chicago, Illinois-Making 80+ dials a day to local business owners -Convincing business owners to listen to options for advertising
-Showing different options to business owners in 20 minutes or more phone call
T's 4 hopeSocial Media Intern
Jul. 2016 - Sep. 2016Miami/Fort Lauderdale AreaRunning different social media outlets for an organization.
The Odyssey OnlineWriter
Aug. 2015 - Apr. 2016Columbia, Missouri AreaI write articles for an online website once a week. I write articles ranging from advice articles, list articles, and news articles.
Integral Resources Inc.Telemarketer
Apr. 2014 - Oct. 2014Columbia, Missouri AreaI was a telemarketer and called for democratic organizations to ask for donations. Some of the organizations I called for were the Democratic Congressional Campaign Committee, the Democratic Senatorial Campaign Committee, and different environmental organizations.
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