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Work Background
dydoconPrincipal Consultant
Jul. 2023
dydoconSenior IT Consultant
Jul. 2016 - Sep. 2023Frankfurt Am Main Area, GermanyConsulting insurance companies (Healthcare, Home insurance, Life insurance...) in all matters relating to Output Management and Digital Transformation
April 2018 - present
AXA Insurance, Cologne - Germany
*Discuss project progress with customers, collect feedback on different stages and directly address concerns
*Install and deploy distributed applications on premise and on cloud
*ISIS Papyrus system and performance analysis
*Create and manage interfaces between applications ( IBM MQ, File transfer ...)
*Recommend and install upgrades and help Businesses to plan for technology to match growth
*Coordinate Server Infrastructure changes with external Teams in India and Portugal
*Manage server infrastructure for Output Management Applications
*Manage project to migrate ISIS Papyrus from v7.1 SP 3 to v7.1 SP 9
*Manage project to migrate Papyrus Application to new cloud based infrastructure
*Release coordination and Incident management
*Perform software testing to uncover bugs and troubleshoot issues prior to application launch July 2019 - July 2019
1 week of consulting work for National Farmers Union, Stratford upon Avon - England
*Recommended changes to improve performance of client based application (ISIS Papyrus)
*Suggested improvements to application infrastructure August 2016 - April 2018
Sparkassenversicherung Informatik GmbH, Wiesbaden - Germany
*Application & System Management
*Migration of ISIS Papyrus from v7.1 SP 2 to v7.1 SP 8
*Requirements Engineering
*Incident Management and escalation
*Documented software development methodologies in technical manuals to be used in future projects
MOXATechnical Support Engineer
May. 2015 - Jun. 2016Munich- Troubleshoot customer's issues (industrial networks, surveillance systems...)
- Handle support case escalation to R&D & sales
- Communicate customer feature requests to the engineering and BDM team
- Develop a VPN based remote support system
- Establish & implement Moxa’s “Network Inspection” service
- Carry out presentations & technical trainings
DEOS Control SystemsEmbedded Software Developer for building-automation systems at DEOS-AG
Jun. 2013 - Apr. 2015Rheine Area, Germanyat DEOS, I was primarily responsible for defining and developing new features, in order to make DEOS' products more attractive.
For instance, I have:
- Developed DEOS' MODBUS embedded application.
- Developed a proprietary TCP/UDP based protocols.
- Encrypted SMTP communication.
- Developed a backup and restore process.
- Created and implemented a redundancy process.
- Offered technical support to clients.
Philips LightingTrainee
Oct. 2012 - Mar. 2013Kreisfreie Stadt Aachen Area, Germany- Developed a data logger (Hardware and Software) to measure power and temperature fluctuations for up to 8 organic LEDs.
- Designed PCB layouts for LED drivers.
- Tested organic LEDs and calculated their optimal operating points.
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