Gustavo Gonzalez

Program Manager @Veridos America

💸 Marketing✔️ ITCRM managerSolution Integrator👍 Sales & BizDev🧨 ConsultingCustomer Success Manager🏐 SportsSystem AnalystProduct ManagerProject ManagerCoachBI AnalystAccount Manager

Gustavo Gonzalez is a skilled and dedicated Customer Success and Program Manager currently working at Veridos America, a leading provider of integrated identity solutions. With a solid background in program management and strategic planning, Gustavo has proven his ability to manage complex projects and deliver results. He is known for his strong analytical skills and his ability to lead cross-functional teams in a high-paced environment. Before his role at Veridos America, Gustavo held several management positions in different companies where he honed his business development and operations management skills. Gustavo holds a degree in Computer Science, further bolstering his expertise in managing technology operations and strategies. His strong leadership, data-driven approach, and communication skills make him a valuable asset to any team.

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Work Background

VeridosSr. Technical Program Manager

Apr. 2022Responsible for the program Operations and Financial objectives of the Identity Verification services and ID/Drivers License of 3 major Programs in the U.S, including identity verification, facial recognition, card production, design, security features, and compliance services. Operations Manager with oversight of the Field Support Operations team supporting programs for WA DOL, Vermont DMV, Oregon Department of Transportation (ODOT), Guam DRT, and Ohio DMV programs ($2.5M P&L) implementing Objectives and Key Results of the Field Support Operations team increasing response time (up to 25%). Developed forecast–revenue model for Veridos ID Programs to increase the accuracy of revenue projections across the ID Business Unit

Google via Creative CircleMarketing Technologist

Sep. 2021 - Apr. 2022Responsible for implementing and delivering technology platforms and services to support the Marketing Technology stack of Google. Led the development of internal processes for compliance and procurement oversight, ROI measurement, and progress reports for strategic marketing initiatives relying on the implementation of technology platforms and services (portfolio value estimated at $6 M)

Runding CorporationProgram Manager

Aug. 2020 - Jul. 2021- Led the delivery of projects within the Capital Project Controls systems including Consulting, Technical Services, Software Development, Web Applications, Software Administration as a Service, Integrations, and Custom Reporting & Analytics - Responsible for the oversight of the pipeline, roadmap, implementation strategy, execution, and financial management of the Capital Project Control and Product Development business lines - Responsible for the establishment of the Program and Project governance model by creating standard document templates, metrics (estimates, LOE’s), reporting and configuration of Project Management tools including MS Project, Jira, Confluence, MS Teams and SharePoint

California Chamber of CommerceProject Manager

Feb. 2018 - Feb. 2020Sacramento, California Area- Led the delivery of strategic IT and Enterprise projects (8 projects per year avg.), generated analyses to determine initiatives, programs and projects including business case, implementation roadmaps, work plans and budget assessments (TCO’s/ROI’s) - Led the implementation of CalChamber’s CRM Initiative ($1.5M budget), collaborated with executives to model the initiative’s 3-year financial objectives targeting revenue increase of Renewals and new Acquisitions by 2% YOY - Created full Sales Pipeline process, lead, opportunity and forecast reports for new Acquisitions and Renewals in Salesforce for all field Sales team and Executives - Generated analyses and issued recommendations of technology solutions for projects across diverse legacy systems including data governance model of the CRM initiative, Data Warehouse, Cloud migration (Azure), Software Development (.NET), ERP (Microsoft Dynamics NAV) - Designed the PMO Project Delivery governance model by creating standard document templates, metrics (estimates, LOE’s, actuals), reporting and configuration of Project Management tools including MS Project, Jira, Confluence, MS Teams and SharePoint

ConduentProgram Manager

Jan. 2017 - Feb. 2018Sacramento, California Area- Responsible for the program Operations and Financial objectives (P&L - $3M) of Arizona Public Service (APS) E-3 Program providing eligibility processing administrator services(BPO partner) - Improved and achieve profitability of the program from negative to positive in 2 quarters of the year, generated proposals for billable activities and led the efforts of contract extension in coordination with Sales and Finance (3 year extension, $9M total value) - Created performance and financial analysis reports for internal and customer distribution including revenue and profit forecast models, annual budget estimation, expenditure management, variance analysis, Quarterly Business Reviews materials (QBR’s - presentations, performance analysis) and executive reports - Designed and Implemented the Manager of Projects (MoP) Framework to streamline Project Delivery and Change Management activities within the programs supported by the PMO based on Large Scale Scrum (LeSS) approach in Jira