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Work Background
Huttons Real Estate GroupMarketing Manager
Jun. 2023Singapore” A satisfied customer is the best business strategy of all. “, a value that Adrian lives by, to always put his client’s interest as priority. Adrian believes in creating value for his clients, and ensuring their asset progression journey is one filled with sweet unforgettable memories. More importantly, he strives to go the extra mile, to exceed the expectations of his clients. With almost 18 years of experience in advertising, banking and aviation industry, premium customer service quality is ingrained in Adrian’s DNA. With a wide range of exposure in the varying industries, it also enabled Adrian to view problems from different angles, and choose the best approach to resolve. Adrian promises to listen to all your concerns along your real estate journey, understanding your emotions, and providing you with in-depth analysis and recommendations. More than a transaction, he believes in accompanying his clients through this life-time of real estate progression. Despite the challenges that one may face along the journey, Adrian is sure that with him along with you, it will be the most rewarding.
Singapore AirlinesLeading steward
Oct. 2018 - Jun. 2023Singapore* Deliver a high standard of safety, premium service and the overall inflight customer experience. * The direct management of cabin crew operating on each flight including all performance monitoring and review, task delegation, appraisals, coaching and mentoring of staff.
* Successfully resolve service recovery issues professionally and in person, taking business needs into consideration.
* Assist crew-in-charge in creating an enabling and conducive work environment. Able to use a logical approach to resolve cabin crew conflict.
Singapore AirlinesCabin Crew
Sep. 2010 - Sep. 2018Singapore* Respond to the passengers’ in-flight needs including serving of food and beverages.
* Maintain adequate supplies of food and beverages, magazines, toiletries and emergency equipment on board.
* Proactively make recommendations regarding food and drink selections according to passengers' preferences and requests.
* Monitor regularly that the passenger and crew areas are clean and organized. * Ensure that all passengers adhere to the safety standards and demonstrate the use of safety and emergency equipment
* Direct passengers and cabin crew in case of an emergency. Coordinate first aid efforts, when needed.
AmBank GroupSenior Executive Channel Management
Nov. 2008 - Jul. 2010Kuala Lumpur, Malaysia* Manage deposits sales channels in 188 bank branches in Malaysia.
* Conduct product and sales training to customer service representatives * Work closely with deposits sales team contact center * Formulate innovative ideas and sales toolkit for branch deployment.
OCBC BankCustomer Service Manager
Jun. 2006 - Nov. 2008Petaling Jaya* Effectively cross sell banking products to retail and corporate customers, ranging from small medium enterprises (SMEs) to large corporates.
* Deliver solutions-oriented and prompt after-sales service.
* Meeting sales targets and generating sales leads as well as building sustainable relationships where necessary.
Cue Media PromotionsSenior Account Executive
May. 2005 - May. 2006Petaling Jaya, Selangor, Malaysia* Responsible for existing account management and clients communications and conflict resolution.
* Manage mystery shopping portfolio and conduct monthly training to all key stakeholders. * Responsible for existing account management and preparing regular client reports and attending client meetings
* Analysing marketing trends and researching market conditions to develop sales goals and new marketing strategies
del SuriaGraphic Designer
Mar. 2004 - Apr. 2005Petaling Jaya, Selangor, Malaysia* Graphic designer responsible for daily graphic design content and production for a boutique design firm.
* Successfully manage and coordinate graphic design projects from concept through completion. * Work closely with clients to create vision, conceive designs, and consistently meet deadlines and requirements.
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