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Work Background
Maya Hanley CoachingPersonal Empowerment Coach
Jan. 2024IrelandAs a Personal Empowerment, Menopause, and Career Coach, I am dedicated to supporting individuals through transformative periods in their lives. My role involves providing guidance and strategies to help clients to enhance their personal growth, advance their careers and navigate the challenges of menopause. I employ a holistic approach to coaching, integrating physical, emotional, and navigate the challenges of menopause, well-being. My services are tailored to meet the unique needs of each client, fostering resilience, confidence, and empowerment. Through one-on-one sessions, workshops, and personalised programs, I aim to equip my clients with the tools they need to achieve their goals and thrive during transitions. My expertise also extends to creating supportive environments that encourage open conversations about menopause, aiming to destigmatise this natural phase and optimise overall life satisfaction.
ShopifyTeam Lead - Merchant Success EMEA
Jun. 2022 - Oct. 2023IrelandThe Merchant Success team takes care of Plus merchants, those whose revenue is higher (1m - 25m+). I lead a team which primarily takes care of merchants in Spain, France and Italy, with other merchants in EMEA included (Scandinavia, Benelux etc). As a Lead, my responsibilities include onboarding new eCommerce Account Managers, coaching them to be successful and to generate sales opportunities according to company targets, as well as helping our merchants to increase their revenue and success with their online and offline stores across EMEA. I work with a large team focused on various segments of the market. As a qualified performance and executive Coach, I worked with senior Leads in Shopify, helping them with their careers and performance management, as well as time and life/balance management. I mentored women and minorities in Shopify as part of the Women’s Employee Resource Group and provided workshops on Resilience, Work/Life Balance and focused on providing content on Menopause and Perimenopause for the internal communications systems. The workshop on Menopause was the most attended workshop in Shopify’s history. The Work/Life balance workshop was voted the Best Workshop at the annual Leads conference in Canada in 2023.
ShopifyTeam Lead - Multilingual
May. 2021 - Jun. 2022IrelandMy focus and aim are to empower my team of advisors to give the best possible support to our merchants. I coach and encourage the team members to achieve the most they can, facilitating training, shadowing, career progression and leadership training, where appropriate. I actively support the leader teams in the Multilingual department with coaching strategies and training. Some of the things I do:
• Leading a team of multilingual advisors (French, Italian, Chinese & Japanese)
• Coaching and performance management • Quality Assurance • Scheduling
• Business and marketing strategies to help support merchants
• Data and analytics management to help improve performance and skills
• Peer engagement and learning
• Contributor to projects to help improve Multilingual Support and change management
ShopifyShopify Support Specialist - Swedish
Apr. 2019 - May. 2021County Kilkenny, IrelandAs the first dedicated Swedish Language Support Specialist at Shopify:
Supported merchant in Sweden to be successful with their onlines stores
Worked with translation teams and local marketing teams in Sweden to increase the number of merchants and provide the best possible solutions for them in Swedish. Helped implement Shopify Payments and Retail in the Swedish market
Worked with The Wing, a female focused organisation in the US, mentoring merchants in New York with marketing, business planning, financial management for the Shopify stores. This was highly rated by the merchants.
Máire Hanley Marketing ConsultingBusiness Consultant
Jan. 2014 - Apr. 2019County Kilkenny, IrelandAs an experienced Marketing and Business Consultant with 20+ years under my belt, I manage ecommerce, online marketing strategy, website strategy, PR planning , brand management and business planning for clients. Clients included software companies, record companies, libraries, creative organisations, recruitment firms and large franchises. I also speak at conferences and events on the use of social media, most recently at the CILIP Conference for University Libraries. In addition, I actively train companies in the use of social media and online marketing, training business owners and managers to increase their market presence and ultimately their revenue using social media. Training focuses on all types of businesses including Network Marketing organisations (selling and recruiting teams using social media), creative businesses, businesses with small budgets and more. Consulting and in-house social media planning and execution are also part of my business. Current customers in this area include Bluebird Care Wandsworth and Bluebird Care Richmond & Twickenham.
sugru / FormFormFormBusiness Manager
Sep. 2012 - Nov. 2014London, United KingdomOperations Management, Recruitment, Human Resources, Facilities, Insurance, Stock Option Scheme, Team Building, Internal Communications, Budget Management, Strategic Planning, Health & Safety. Responsible for a big increase in recruitment as the company was growing rapidly, doubling within 10 months. Used networking, headhunting and advertising to recruit and was recognised by the Board on several occasions for excellent recruitment. I worked closely with all the managers and the Board with their hiring requirements. Networked within the Borough of Hackney as well as Greater London to find a new facility for the company to move to. This led to developing excellent relationships with key political people in London as well as significant business relationships. Established best practice in employment law especially in the factory where the workers had not had their legal rights met prior to my joining. Advised where needed on strategic planning for the implementation of an ERP system as well as within the marketing department.
Global Imagination, Inc.Director - EMEA
Apr. 2004 - Mar. 2009London Area, United KingdomManaged all aspects of the EMEA region from sales, marketing, channel creation and management to staff hiring and training. The company had no EMEA operation when I was hired, so I was responsible for creating it from scratch. Brought in the first $1 million dollar sale from Statoil in Norway! Built teams to manage various aspects of the business growth, developed new systems and created the business presence in EMEA. Worked closely with science museums, European Space Agency, EUMETSAT, large corporations and presented the product to the King of Sweden at the Antarctic Treaty Conference.
actionalVP, Worldwide Communications
Jul. 2001 - Apr. 2004Responsible for all corporate marketing communications and direct marketing internally and externally for this web services company in pre-IPO. Directed re-branding and launch of Actional into the Web Services arena with its new product SOAPswitch. This included creating a new website with downloadable product, re-positioning of the company and products, all analyst and press relations worldwide, re-branding and production of all collateral, internal communications, launch of SOAPswitch at Microsoft Tech Ed event with press conference and partner/analyst/press dinner with Microsoft senior management. Responsibilities also include management of outside agencies (PR and Marketing), worldwide marketing plan, managing European marketing and PR agencies, total budget control and management ($5m). Achievements in Q1, 2002: 50 press clippings prior to launch; 4% response rate on lead generation campaigns; 35 press interviews; 20 analysts briefings; 300 qualified leads in the first quarter; 10 Beta customers for SOAPswitch product, 3 customer case studies, 2 analyst reports; analyst quotes for press material and website. Increased overall press coverage in the Web Services environment from 2% in January to 53% in April.
IBMConsultant to Government of Botswana
Jan. 1999 - Jul. 2001I worked on contracts for the Government of Botswana as consultant to the implementation team of the Human Resources system. SSA Human Resources was the product and my role was to help the various ministries to implement the new system. I was responsible for the Business Process Re-Engineering of all 28 Ministries from a paper based system to an automated system. I worked on several contracts and was highly successful in every project. Responsible for producing the Central Government Establishment Register from the SSA Human Resources system at the Department of Public Service Management for the Government of Botswana. This project had been tried and had failed for three previous years. Brought the project in on time and under budget, delivering it to Parliament for ratification on the planned date. The government was so pleased with the outcome they asked me to come back on several more occasions. Responsible for all aspects of Business Process Re-Engineering project for the all 28 Government Ministries. Mapped and re-engineered all the processes currently in use within government. Responsible for training the implementation team, writing training manuals and customising the HR system for the government.
PeopleSoft, Inc. Marketing Manager EMEA
Nov. 1991 - Jul. 1998Responsible for all aspects of European and Global Liaison Marketing Communications with an annual budget of $5 million including: Project Management of EuroTalk, an internal and external quarterly magazine in 5 languages. Project Management of The European Users Conference, an annual conference held in various cities in Europe starting with 14 customers and growing the conference to 5000 attendees over a 4 year period. Budget of $2 million. Project Management of Global Human Resources Customer Conferences, requiring a broad knowledge of the products and requirements. Project Management of all European-based global trade shows. Project Management of the 1996 worldwide launch of PeopleSoft 6, transmitted via satellite from London to 15 cities worldwide. Distribution and localisation of SMS (Sales and Marketing Management System) to all countries in Europe. Approval of all European marketing materials to assure adherence to corporate standards.
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