TwilioPrincipal Solutions Engineer - Enterprise Accounts
Sep. 2021 - Sep. 2022Charlotte, North Carolina, United StatesHired as a Pre-Sales Solutions Engineer and customer advocate for enterprise clients, handling tasks such as RFI and RFP reviews, security document assessments, and REST API Solution architecture design. I acted as the primary point of contact, translating customer needs into solutions, and lead organized hackathons. Additionally, I developed an app showcasing Twilio's APIs and created a POC video demonstrating Twilio's capabilities, both of which were adopted company-wide and used by 36 sales executives. Notably, I closed a $1.5 million subscription deal, contributing to a 25% year-over-year growth on a $1.8 million EARR. To improve new Solutions Engineer onboarding, I created a JAMstack site that consolidates Twilio-specific Q&A from various sources.