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Work Background
VendrSr. IT Manager
Sep. 2023 - Jan. 2024• Devised and directed initiatives for IT project management and used the Atlassian Suite for documentation and ticketing to accomplish the project on time and with success while upholding exemplary standards in quality and efficiency. • Collaborated closely with cross-functional teams to manage and optimize IT operations, elevating cost-effective procurement, provisioning, and contract management for all SaaS environments. • Spearheaded the management of efficient onboarding and offboarding processes, leading the design and implementation to provide smooth transitions and maintain high standards of security and compliance. • Coordinated with a team of service providers, leveraging their expertise to deliver top-tier IT support and services and maintain high standards of performance and efficiency. • Conducted the deployment of Okta IAM controls like SaaS SSO setup, adaptive MFA, access requests, and access certifications to greatly improve security and create a user-friendly experience across the organization. • Improved security by adopting security technology like Crowdstrike and the addition of SOC II compliance through Vanta, thereby increasing security for systems and data protection. • Implemented and managed strategies for the Mac and Apple ecosystems using tools like JAMF and Kandji, ensuring secure and efficient device management. • Drove continuous improvement of IT operations by leveraging industry best practices, fostering a culture of innovation and excellence within the IT team, and aligning IT initiatives with organizational goals.
VendrIT Manager
Mar. 2022 - Sep. 2023Digital Nomad• Successfully managed and optimized SaaS environments by overseeing procurement, provisioning, and contract management to provide smooth integration and maximum operational efficiency. • Supervised IT operations, coordinated onboarding and offboarding processes, and managed IT projects to improve department performance. • Coordinated software implementation and facilitated system upgrades to improve performance and reliability, achieving smooth business operations with very low downtime to improve overall solution effectiveness. • Designed and provided IT solutions that are in line with business goals by collaborating with cross-functional teams, focusing on SaaS management and identity management to achieve successful project outcomes. • Conducted regular system audits and performance reviews, identifying areas for improvement and implementing necessary changes to facilitate IT infrastructure. • Established and maintained healthy vendor partnerships to ensure strategic, cost-efficient, profitable, and innovative product contracts, and support short-term and future business initiatives.
BlissfullyIT Services Manager
Jul. 2021 - Mar. 2022• Led the implementation of IT systems like SaaS and identity management systems across various business sectors, enhancing functionality and user experience through comprehensive customer training and support. • Oversaw IT operations by cooperating with IT experts, providing solutions for complicated issues, and maintaining appropriate security protocols for safeguarding data. • Collaborated with stakeholders to identify and address technology needs, developing and executing strategic plans that optimized IT infrastructure and enhanced overall operational efficiency. • Managed SaaS and fostered vendor relationships by conducting regular system audits and performance evaluations to focus on identity management and continuously improving IT services.
GranularInformation Technology System Analyst III
Mar. 2021 - Jul. 2021• Managed SaaS environment of 220+ applications, $7M budget. • Spearheaded the implementation of both specific applications and automation of processes that increased efficiency, as well as the standardization of the policies necessary for a smooth and effective integration into the platform’s best practices. • Offered strategic planning for sophisticated employee on- and off-boarding processes, vendor solutions, and identity management that helped to improve security and operational efficiency. • Implemented a robust management platform to audit applications, defined ownership, oversaw provisioning, and managed contracts to optimize resource allocation and compliance. • Championed the adoption of Jira, Confluence, and Zoom to develop internal communication strategies, improve collaboration, and streamline project management across the organization.
GranularInformation Technology Systems Analyst I
Aug. 2019 - Mar. 2021
Percolate Inc.IT Support Engineer
Oct. 2018 - Aug. 2019San Francisco Bay Area• Audited SaaS applications recovering $60K+ in unused licenses, renegotiating contracts, and negotiating lower new contracts. • Worked to enhance self-service model of support via Jamf and Confluence • Troubleshooting of SaaS applications (Google, Zoom, Jira, Zendesk, JAMF etc) • Worked with the Security team to prepare for security protocol implementations. Including onboarding a new antivirus vendor, SaaS app audit platform, and applying necessary features to eventually become DLP & GDPR.
PrologisIT Consultant
Mar. 2018 - Oct. 2018San Francisco Bay Area• Administered identity and security access for user accounts for systems and applications, which includes onboarding and offboarding, incident and problem management associated with access entitlements and terminations, as well as emergency and privileged access management. • Troubleshooted and resolved access management and provisioning workflow errors, as well as video conference hardware and software (Polycom and Crestron) • Performed identity and access management activities and provide executive-level desktop support in a Windows 10 environment • Managed support tickets on ServiceNow
College TrackIT Consultant
Sep. 2017 - Mar. 2018Oakland, California• Audited, reviewed, and recommend how to strategically use current systems (Okta, Google, Jamf, Zoom, Oomnitza, etc) • Standardized workflows, policies, and equipment • Managed internal ticketing system on Zendesk including answering IT related tickets • Definedd MDM strategy for Mac (JAMF)
PresenceLearningDesktop and Network Support Manager
Jul. 2015 - Sep. 2017San Francisco Bay Area• Planned and implemented 2 office moves in less than 12 months. • Worked with the HR team to streamline the on- and off-boarding of full-time employees while the company grew employment by nearly 30%. • Standardized the on- and off-boarding flow for IT needs, including management of Active Directory, • Prepared the company and remediated issues for HIPAA compliance. • created, designed, and managed the company intranet. • Created a technology budget for software and hardware needs. • Managed performance of and delegated projects to internal and external team members. • Managed projects and requirements for an IT consulting firm. • Implemented a Zoom conferencing solution, including A/V systems for huddle rooms, large conference rooms, and event spaces
PresenceLearningClinical Operations Coordinator
Jul. 2015 - Mar. 2016San Francisco Bay Area• Q&A of a possible new medical program • Testing and implementation of new applications • Workflow creation • Created training documentation • Trained Customer Service agents • Audit of clinical consultants access on the company product platform, streamlined workflow for changing permissions for new and existing users, and training of clinical managers on workflow
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