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Work Background
Customer Service and Sales Manager
The Hanover Theatre and Conservatory for the Performing ArtsCustomer Service and Sales Manager
Nov. 2023Worcester, Massachusetts, United States
Customer Service & Sales Manager
The Hanover Theatre & ConservatoryCustomer Service & Sales Manager
Nov. 2023Conduct comprehensive audits and created detailed reports, providing insights that informed strategic decisions and improved operational transparency. Cultivated a positive customer experience through effective scheduling and management of staff, leading to enhanced patron satisfaction and contributing to noticeable gains in revenue tracking. Fostered a cohesive team environment by hiring and training Customer Service & Sales Associates, resulting in improved service delivery. Maintained accurate Box Office reports and event settlements, ensuring financial integrity while meeting organizational standards.
Coordinator
IATSE Local 481 Boston, AtlantaCoordinator
Jan. 2015 - Jan. 2022Managed inventory of set materials, ensuring timely procurement and reducing project delays while adhering to budget constraints. Collaborated with directors and production teams to align set aesthetics with artistic vision, fostering seamless integration of design concepts.
Line Producer
IATSE Local 161 Boston, LA, Atlanta, WorcesterLine Producer
Jan. 2008 - Jan. 2023Coordinated production schedules, ensuring timely project delivery and optimizing resource allocation for maximum efficiency. Managed budgets and financial reporting, achieving substantial cost savings through meticulous tracking and forecasting. Fostered communication between departments, enhancing workflow and delivering cohesive project outcomes in high-pressure environments. Maintained comprehensive production documentation, ensuring compliance with industry standards and facilitating seamless audits.
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