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Work Background
The Trauma Informed AcademyFounder
Mar. 2018Greater Nashville Area, TNThe Trauma-Informed Academy offers evidence-informed multidisciplinary blended learning (self-directed online, webinar, and instructor led) that reduces the time, trauma and cost of healing for those impacted by trauma and those who work with them. Our work is based on the inputs of people with lived experience, over two decades of helping people learn about what it means to be Trauma-Informed, and robust experience in creating educational products that make a difference.
Georgetown University School of MedicineAdjunct Instructor, Psychiatry
Sep. 2017Washington, District Of Columbia
Interactive Response TechnologiesConsultant-Trainer
Jan. 2010 - Dec. 2010Provided customer service training to IRT call center staff on behalf of their client, Cellular South.
Deloitte ConsultingTraining consultant
Dec. 2007 - Oct. 2008Design and develop performance-basedtechnology training for contact center. Designed propritary problem sovling model for global use.
Sidran InstituteConsultant, Service Provider
Mar. 2007 - Feb. 2010Supporting expansion of flagship relationally based trauma recovery model, Risking Connection(r) for replication, evaluation and measurement across multiple contexts, including infrastructure, processes, and materials. Provide train the trainer services, delivered contract training as needed. Athorized service provider for Risking Connection(r). Volunteer on leadership team.
AsurionConsultant, Training and Education
Jan. 2004 - Dec. 2007Designed, developed and piloted customer service initiative to improve performance for agents managing customer claims for cell phone insurance provider. Developed and piloted Supervisory Skill Development program to support agents transitioning to supervisory roles.
IntulogyConsultant, Change Management/Instructional Design
Jan. 2003 - Dec. 2011RemoteNOTE-Intulogy is a permanent client; LinkedIn format cannot accommodate multiple current work situations. Provide support in proposals, project design, development, implementation, and evaluation as needed on projects for Fluor Daniel (finance training), Surgient (virtualization), Nebraska Public Power Services (change management), Cellular South (customer service), McJunkin Redman (software/hardware training), and others.
MK Sweeney and AssociatesAssociate
Jan. 2003 - Dec. 2008Designed and created materials related to new vehicle launches, vehicle manufacturer sites, and any related traning materials required.
CaterpillarConsultant
Jan. 2002 - Dec. 2003Worked on global conversion to SAP project as instructional designer.
In flight connectionfellow passenger
Jan. 2000 - Dec. 2009Many times I meet people on airline flights for business--and we chat. There seems to be a connection, and this "company name" allows us to stay in touch.
J.D. Power and AssociatesConsultant, Training and Education
Jan. 1999 - Dec. 2005As part of Department 28, created proposals, designed, developed, and delivered training to organizations working to improve their customer service ratings. This included automotive manufacturers, mortgage providers such as Wells Fargo, and contact centers. Redesgined contact center operations certification for JDPA. Created metadata dictionary for online simulation of retail automotive dealership for training.
SaturnTraining
Jan. 1989 - Dec. 1997Worked for People Systems Training and Development on approximately 250 projects in social, technical and skills training. Part of Team Development task force, authroed team development toolkit for all employees; delibvered proprietary change management course; documented and provided training on 10K sq foot coninuous improvement laboratory, and designed, developed and delivered all EEO, diversity and disability education courses. Combination of consulting, technical writing, instructional design and facilitation.
EPower & Associates, IncFounder
Jan. 1982Nashville Metropolitan AreaEPower & Associates, Inc. is the umbrella for everything we do except instructional design and specific types of consulting. It houses The Trauma Informed Academy. The TIA is our channel for blended learning program of online materials, assignments, and regular calls focusing on trauma, change and resilience. Our work is multidisciplinary and accessible and helps people master the impact of trauma as well as increase their Emotional Intelligence.
EPower & Associates, IncCEO
Jan. 1982Greater Nashville Area, TNWe work in systems change and the collaborative creation of innovative responses. In particular, we work with our clients to
- Identify the need for change - Create evidence-informed instructional materials
- Delivery competency-based instructor-led learning to clients worldwide
- Help organizations become Trauma-Informed and Trauma-Responsive
- Make sure their conferences, events, retreats, seminars and more are the best-ever!
- Offer 2 online academies: -- one for learning skills, EPowerInstitute (http://EPowerInstitute.upleveluniversity.co ) -- the other, The Trauma-Informed Academy (https://thetraumainformedacademy.com/) We help over 2,000 people a year learn about the impact of traumatic experiences on health, learning, and earning; even more, we help them learn how to reframe others' experiences and the changes they face. We create cost-effective, innovative strategies and tactics to create intended effect. Includes process and performance improvement, education, marketing, and a variety of disciplines. Outputs are often performance improvement initiative and organizational change processes in corporate and healthcare sectors.
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