Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Head of Technical Services
Онікс СофтHead of Technical Services
May. 2023 - Dec. 2023Одеса, Одесская область, Украина · RemoteAutomation of restaurant business on Syrve software. As the Head of Technical Services, I spearheaded initiatives to enhance efficiency and service quality. I optimized robotic processes in CRM and provided functional equipment recommendations for specialists. However, challenges arose with KPI systems, necessitating their revision. Despite this, I developed analytical reports and dashboards to gauge team effectiveness and fostered improved collaboration between Sales and Tech departments. Notably, I accelerated onboarding for new team members and elevated client service intensity, achieving an average assessment score increase from 4.7 to 4.9 within two months. My responsibilities included ensuring accurate application processing, prompt issue notifications, SLA compliance, and proactive IT infrastructure improvements for clients. Additionally, I focused on updating internal materials, streamlining workflows, and facilitating collaboration with external service centers.
Head of Customer Support
grc.uaHead of Customer Support
Dec. 2019 - May. 2023Киев, УкраинаAs the Head of the Technical Support Department, I successfully built the department from the ground up and defined all business processes and scripts. With a customer base exceeding 1,000,000, I fostered collaboration with IT and Sales departments, ensuring seamless operations. Through effective team leadership and training initiatives, I navigated through three major crises while maintaining departmental integrity. Additionally, I contributed cross-functionally as a Product Manager, optimizing processes and enhancing customer service quality. My expertise lies in conflict resolution, technical proficiency, strategic development, communication, and data analysis.
Senior Corporate Client Service Specialist
ПУМБSenior Corporate Client Service Specialist
Jul. 2018 - Jan. 2019Киев, Украина · On-site
Head Specialist of the Information and Analytical Department
Мариупольский городской советHead Specialist of the Information and Analytical Department
Jun. 2016 - Jul. 2017Мариуполь, Донецкая область, Украина · On-sitePR and press service of the city mayor
Financial Consultant for Medium and Large Businesses
PrivatBankFinancial Consultant for Medium and Large Businesses
Oct. 2013 - May. 2016Мариуполь, Донецкая область, Украина · On-site
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
Get Intch if you'd like to
📝
Get Recommended to New Customers
👋
Connect with Like-Minded People
💸
Raise Capital
🚀
Find a side project
😎
Reach Top Niche Experts
⚡
Find Jobs on a Hidden Market
💼
Find a Perfect Co-Founder
🙌
Find a Trusted Mentor
🤝
Hire Top Global Professionals
See more people like Tetiana on Intch
IT
453430 people
57
Private Investor @ Global Investmnet Fund
0
Project Manager @ Skywind Group
15
Sales Manager @ Incode Group
ITTech Support
92380 people
17
Founder & CEO @ Pros & Cons
19
CEO @ Lonch
20
UX Director, Visual Producer @ ETC