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Work Background
AdwerxPremier Support Specialist, Account Manager
Jan. 2020 - Oct. 2024Supported accounts for real estate brokerages and offices. Developed long lasting relationships with clients.
Performed onboarding for clients new to Adwerx's services. Assisted clients in using our services in a way that would most benefit their business goals and consulted for best product fit.
Performed regular office trainings to engage clients at all company levels in order to improve halo revenue and uptake.
Maintained retention goals.
Designed ad copy and created digital advertising campaigns, making adjustments according to client business goals.
AdwerxCustomer Success Specialist
Feb. 2019 - Dec. 2020Durham, North CarolinaSupported accounts for real estate.
Developed long lasting relationships with clients.
Performed onboarding for clients new to Adwerx's services.
Assisted clients in using our services in a way that would most benefit their business goals and resolved escalations.
Developed advertising plans with clients and guided them on website usage.
Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demands.
Conducted regular reporting on advertising start timelines.
InmarRecall Coordinator
Feb. 2015 - Jan. 2019Winston-Salem NCManaged the accounts of well known pharmaceutical and retail manufacturers including Pfizer, TEVA, Keurig, and GlaxoSmith Kline. Performed onboarding and maintained consistent retention rates. Coordinated recalls and returns for both pharmaceutical and retail manufacturers.
Developed documents for distribution on behalf of pharmaceutical manufacturers, served as a point of contact for pharmaceutical clients and performed monthly reporting.
A part of a team that regularly generated over $40 million in revenue for the company a year.
WS/Forsyth County SchoolsDropout Prevention Assistant
Jun. 2013 - Feb. 2015Created advertising materials for after school programs.
Studied and evaluated mentor programs to be implemented within the district.
Developed research backed presentations to present to school board members and community leaders.
Documented results for dropout prevention initiatives.
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