Vivo (Telefônica Brasil)Customer Service Consultant
Aug. 2018 - Aug. 2021Sorocaba, São Paulo, Brazil• Deliver consistent exceptional customer service levels with empathy, speed and accuracy to drive and increase sales targets;
• Identify, develop and embrace upselling opportunities;
• Diplomatically negociate pricing while keeping a profit mindset, looking for common ground between customer and service provider;
• Investigated and responded to customer inquiries with high quality;
• Advised customers on all billing needs including: additional policy needs, renewal of policies, billing and payment issues.