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Network Power<100 people
Roles
🔥100%
Startup Founder
💸100%
Marketing
👍100%
Sales & BizDev
Geos
Work Background
FotoEventi GroupTouristic Photografer
Apr. 2024Spain• Promote and offer photographic services to hotel guests, presiding over all common areas to present the services offered, and encouraging tourists to let themselves be photographed.
• Conduct photo shoots - portraits of families with children or couples who want to return home with unforgettable memories of their vacation.
• Selling products and services - at the PhotoPoints, our hotel offices, receive clients before the shoot, present the photos taken and conclude the sales operations.
Brown Thomas ArnottsStock Replenishment
Apr. 2023 - Apr. 2024Dublin, County Dublin, Ireland• Support the manager responsible in the efficient day to day running of the warehouse ensuring that customers will receive the correct respective order;
• Pick, pack and dispatch orders on a same day basis subject to cut off times; • Checking goods in and putting the orders away;
• Adhering to Health and Safety practices;
• Devise new ways and suggestions for improving our existing work practices and pass these suggestions forward;
• Fulfill base productivity and quality requirements.
Butlers ChocolatesBarista and Catering Assistant
Oct. 2022 - Apr. 2023Dublin, County Dublin, Ireland• Ensure all areas are kept clean and tidy at all times and to maintain crockery and cutlery to par stock levels, also ensuring all measures are implemented to prevent breakage and loss as much as possible;
• Prepare drinks whilst maintaining a high standard of quality at all times;
• Taking payments and operating the till;
• Check frequently that guests are content with experience, anticipate their needs to exceed their expectations and ensure a polite and courteous attention to each individual.
Vivo (Telefônica Brasil)Customer Service Consultant
Aug. 2018 - Aug. 2021Sorocaba, São Paulo, Brazil• Deliver consistent exceptional customer service levels with empathy, speed and accuracy to drive and increase sales targets;
• Identify, develop and embrace upselling opportunities;
• Diplomatically negociate pricing while keeping a profit mindset, looking for common ground between customer and service provider;
• Investigated and responded to customer inquiries with high quality;
• Advised customers on all billing needs including: additional policy needs, renewal of policies, billing and payment issues.
Claro BrasilCustomer Service Agent
Jan. 2017 - Aug. 2018Sorocaba, São Paulo, Brazil• Investigated and resolved inquiries and complaints reported by customers;
• Provided the best technical advice and service to clients by addressing customer concerns, demonstrating empathy and resolving problems accordingly;
• Developed extensive and sound product knowledge in order to provide timely and accurate information;
• Focus on door to door sales techniques;
• Ensured that compliance procedures and policies are adhered to at all times;
• Contributed to achievement of Service Level Agreements (SLAs), Key Performance Indicators (KPIs) and business objectives;
• Maintained updated understanding of the core aspects of relevant business policies, guidelines and related legislation.
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