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Work Background
ALSO GroupAccount Executive
Oct. 2023 - Feb. 2024As an Azure Account Executive, I am responsible for driving sales and revenue growth by cultivating and expanding relationships with clients, showcasing the value of Azure cloud services, and collaboratively developing tailored solutions to meet their business needs. This role involves strategic account management, effective communication of technical concepts, and a keen understanding of Azure's capabilities to drive successful customer outcomes.
MicrosoftService Delivery Manager (CSAM)
Nov. 2021• Directed enterprise service delivery and cloud support for Fortune 500 clients, ensuring SLA compliance, KPI achievement, and continuous improvement in service quality.
• Built and maintained C level relationships, driving 25% revenue growth and 99% customer retention.
• Increased CSAT by 30% and boosted service adoption by 20–30% through proactive engagement and Voice of the Customer (VoC) programs.
• Managed budgets exceeding €5M, optimizing costs while maintaining operational excellence.
• Coordinated with third party vendors and partners to ensure seamless service delivery.
• Implemented risk management and compliance frameworks, reducing escalations by 35%.
• Led cross functional teams of 20+ engineers and consultants, fostering collaboration and accountability.
OracleService Delivery Manager
Dec. 2016 - Nov. 2021•Provide thought leadership and program management to a global team of Strategic Client Directors, in order to drive change transformation and ramp-up cloud adoption.
•Create "outside-in"/ Oracle proposition views, in order to develop unique solutions for Strategic Accounts.
•Manage a virtual team of skilled professionals, to design, conduct and maximize cloud adoption.
•Create and implement programs to improve operational efficiency, consistency, and customer success
•Develop compelling operational and strategic business practices and processes based on customer situation, prioritization rationale and initiative alignment analysis.
•Develop, communicate, and train stakeholders on business practices and processes.
•Work across multiple line of business, such as Sales, Product Management, Industry Strategic Groups, Technical, Marketing and Customer Success, in an effort to ensure accurate and timely account strategy implementation.
•Collect, input, verify, correct, and analyze data to measure actual customer goals versus account strategy plan objectives and milestones.
•Drive the designing and implementation of new processes and procedures, to ensure customer success.
OracleService Delivery Specialist
May. 2015 - Dec. 2016-Focused on the strategy and planning efforts related to some of the top Global Customers for Oracle.
LiveStudiesBusiness Development Manager
Aug. 2013 - May. 2015LiveStudies is an educational start-up which aims to change the e-learning methods towards a professor - student online live learning synchronous collaboration. Where the communication is as natural as face to face. Responsible with developing and implementing the go to market and communication strategies in order to increase the brand awareness of the start-up. Generating new sales streams and maintaining relationship with customers and business associates.
UTI GRUPKey Account Manager
Dec. 2012 - May. 2015Bucharest, RomaniaBusiness Development in order to increase the market share of the company. Coordinating sales and marketing strategies in start-up projects in order to increase presence on the market.Maintaining the relationship with business partners and opening new sales channels for our products. Negotiating with the partners the necessary conditions for them to increase the revenue both for them and for us. Preparing the project plan and the supervising the implementation plan in order to assure the success.
Field of interest: private companies, medium to big companies (large accounts), NGO's, MNC's.
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