General MotorsAssociate Project Manager
Apr. 2018 - Jan. 2021• Conducted in-depth data analysis of customer feedback, surveys, and market research to identify key trends and areas for improvement.
• Created comprehensive customer journey maps to understand touchpoints and interactions at every stage of the customer lifecycle.
• Implemented strategies for collecting customer feedback through surveys, focus groups, and social media monitoring.
• Collaborated cross-functionally to address root causes of customer issues, resulting in significant improvements in customer satisfaction.
• Defined and tracked key performance indicators (KPIs) to measure the effectiveness of customer experience initiatives and report findings to management.
• Stayed up-to-date with industry trends, customer preferences, and emerging technologies to adapt strategies accordingly.
• Presented insights and recommendations to internal stakeholders, enabling data-driven decision-making.
• Collaborated with various teams to streamline processes, enhance customer interactions, and ensure a consistent and exceptional customer experience.