Department of Veterans AffairsMedical Support Assistant Primary Care Specialty Clinics Cardiology/Pacemaker
Mar. 2012 - Nov. 2012Fayetteville, Arkansas AreaManage and coordinate provider clinical schedules, schedule patient for diagnostic cardiac procedures (i.e. EKG,Stress Tests, Echocardiograms). Schedule patients for ordered appointments based on patient history, retrieve patient data from other facilities by utilizing and abiding to HIPPA and Privacy Act guidelines, adhere to VHA guidelines for patient transport, coordinate scheduled patient admission for cardiac medication changes and pacemaker testing, assist with travel orders and arrangements for patients who need additional assistance due to medical conditions. Coordinate with additional clinics with the region but not in local commuting area who have imaging, laboratory, and minimal cardiac diagnostic capabilities to meet the needs of those patients in conjunction with the cardiologist at the VHSO in Fayetteville, AR. Maintain and track patient influx for cardiologist by using MS Excel spreadsheets for data collection. Track and maintain data on diagnostic testing related to cardiac care in the VHSO and the services provided through our region. Assist in customer service practices.