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Work Background
ConfidentialVP - Delivery & Client Operations
Nov. 2022• Responsible for all after sale operations including consulting, system implementation, field service, project management and customer support.
• Collaborate with department leaders to implement company strategy and drive execution through managers and individual contributors.
• Responsible for execution of all projects implementation, execution and systems uptime
• Drove change management for transition to 24 x7 operations for worldwide customer support
ConfidentialVice President - Product Development
Jan. 2022 - Nov. 2022• Own strategic roadmap and tactical delivery plan of all hardware and software
• Responsible for stakeholder analysis and product delivery
• Owned the strategic company roadmap for software, hardware and robotics
• Developed and managed portfolio of fulfillment control, execution and management software and robotic hardware
ConfidentialVice President - Software Solutions
Oct. 2020 - Jan. 2022Lead team responsible for software delivery for leading supply chain solution provider. Provided strategic direction for product development, strategic direction and specific feature set and software products in alpha/beta phase. • Responsible for and led process transformation for Continuous Integration/Development cycle.
• Leading feature development for operational insights and strategy for end user consumption.
• Leading development of microservices platform to enable strategic objectives.
• Supported the vision and strategy for new product development, including forecasting, defining metrics, developing business and marketing plans, and leading presentations to the global Board and C-level leadership
SSI SCHÄFERDirector, Enterprise Software Solutions
Jan. 2019 - Oct. 2020Austin, TX & Charlotte, NCPromoted to leverage deep technical background to upgrade sales team product knowledge of supply chain and logistics fulfillment solutions and oversee the operations team to ensure the profitable deployment of solutions, products, and services.
• Spearheaded the development of a new business unit with P&L accountability and grew the team to 10 direct reports focused on increasing client adoption of Schaefer’s WMS solution • Defined the vision and strategy for new product development, including forecasting, defining metrics, developing business and marketing plans, and leading presentations to the global Board and C-level leadership
SSI SCHÄFERHead of IT Solutions - Sales
Jan. 2017 - Dec. 2019Austin, Texas, United StatesLed WMS system sales and created a strong reseller network to drive market share increases and improve post-sales service.
• Oversaw all sales efforts and consulting engagements with a focus on building product knowledge to facilitate new customer acquisition • Designed and implemented an effective product strategy to penetrate new market segments and capitalize on opportunities for market growth
SSI SCHÄFERExecutive Sales Manager
Jan. 2011 - Dec. 2017Charlotte, North Carolina AreaForged relationships with top executives and key decision makers in Fortune 5 and 50 companies to drive technical sales for automated systems design, driving a 200% increase in key account sales within three years. • Managed end-to-end projects from data analysis through implementation and directed the design team to support attainment of organizational goals
• Developed a statistical model to analyze key project financials and assisted customers in developing and executing fulfillment strategies
• Serve as Walmart Key Account Manager, traveling extensively to understand business needs and develop enterprise solution strategies for the Walmart.com implementation and warehouse expansion to six buildings in 18 months
Tompkins AssociatesSenior Consultant
Jan. 2008 - Dec. 2011Orlando, Florida, United StatesSenior Consultant, Systems & Applications Design (2008 - 2011) Project manager overseeing implementations and application design and conducted in-depth business analysis to estimate and project future capital costs.
• Collaborated with vendors and managed project financials to advise leadership and enable informed decision making
• Managed the detail design phase of an integrated distribution center, including racks, conveyors, and process area layouts and liaised with team members to analyze and optimize applications
• Planned, scheduled and executed a multi-site retrofit during live operations. Subsequently managed ramp up operations from operations role while managing systems installation.
Tompkins AssociatesAssociate Consultant
Jan. 2004 - Dec. 2008Orlando, Florida, United StatesIndividual contributor role to support larger teams for project based work on supply chain and fulfillment systems for supply chain systems design. • Collaborated with vendors and managed project financials to advise leadership and enable informed decision making
• Managed the detail design phase of an integrated distribution center, including racks, conveyors, and process area layouts and liaised with team members to analyze and optimize applications
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