Keep in touch with meI'm using Intch to connect with new people. Use this link to open chat with me via Intch app
Work Background
Customer Service Team Lead
International SOSCustomer Service Team Lead
Sep. 2023Prague, Prague, Czechia- Lead and manage a team of customer service executives, providing guidance, coaching, and support as needed - Monitor team performance and provide feedback to individual team members to ensure the highest quality of service is being delivered - Handle escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction - Collaborate with other departments within the organization to address customer issues or concerns and provide timely and effective solutions - Analyze data and reports to identify trends or areas for improvement in customer service performance and implement appropriate measures for improvement - Stay up-to-date with industry best practices and trends in customer service to continuously improve the team's performance
Customer Service Executive
International SOSCustomer Service Executive
Jun. 2022 - Sep. 2023Prague, Czechia- Facilitated continued client engagement by surpassing communication and interpersonal skill expectations, resulting in increased product value. - Addressed client inquiries and resolved issues. Provided top-notch support, resulting in a 95% client satisfaction rate. - Negotiated direct billing with providers. Resolved 95% of payment inquiries, provided advanced product troubleshooting, and exceeded client expectations. - Responded to email inquiries and resolved the issues with 90% accuracy, resulting in a decrease in customer complaints
Team Leader
ZF GroupTeam Leader
Nov. 2016 - Sep. 2020Stara Boleslav, Czech Republic- Boosted team productivity by 20% through effective delegation and regular performance evaluations. - Implemented problem-solving strategies that reduced client issues by 20%, resulting in improved client satisfaction. - Streamlined the onboarding process and reduced ramp-up time by 50%, resulting in improved productivity and cost savings.
Front Office Agent
Shangri-La Hotel UlaanbaatarFront Office Agent
Mar. 2015 - Jun. 2016Mongolia- Delivered high-quality client support, addressing inquiries and resolving issues for VIP clients. Achieved a 100% satisfaction rate with prompt and professional responses. - Improved client satisfaction by providing prompt and accurate responses as a primary point of contact, resulting in increased brand loyalty. - Provided exceptional customer service, resolving issues quickly and accurately, leading to 100% client satisfaction and increased brand loyalty. - Improved client satisfaction by quickly resolving 90% of escalated complaints through exceptional communication and interpersonal skills. - Collaborated with team to assist in guest check-ins, resulting in 99% customer satisfaction and increased positive reviews.
Intch is a Professional Networking App for the Future of Work
300k+ people
130+ countries
AI matching
See more people like Purevbaatar on Intch
Customer Service
565944 people
16
Lawyer, Contract specialist
0
Travel trade & marketing profesional
37
C - level executive, Arts, Media, Culture, Travel, Production
Customer ServiceHelp Desk Support
113176 people
16
Copywriter Editor UX Researcher Scrum Project manager Illustrator Painter
16
Development Manager
15
Sales Manager @ Hotel Kacov