International SOSCustomer Service Team Lead
Sep. 2023Prague, Prague, Czechia- Lead and manage a team of customer service executives, providing guidance, coaching, and support as needed
- Monitor team performance and provide feedback to individual team members to ensure the highest quality of service is being delivered
- Handle escalated customer inquiries or complaints, ensuring prompt resolution and customer satisfaction
- Collaborate with other departments within the organization to address customer issues or concerns and provide timely and effective solutions
- Analyze data and reports to identify trends or areas for improvement in customer service performance and implement appropriate measures for improvement
- Stay up-to-date with industry best practices and trends in customer service to continuously improve the team's performance