Cecilia Gabet

Customer Service Representative @eTeacher Group

💸 Marketing✔️ ITChanel Manager👍 Sales & BizDev🐦 DesignCommunication Designer🧨 ConsultingProject ManagerCommunications Manager

I am a constant and resilient person, with very varied interests due to my love for knowledge. I am passionate about the design of customer service channels or Conversational Design and the analysis of customer experience (CX). From my beginnings as a private teacher and barista at Starbucks, I understood the importance of external and internal communication to provide a better experience to customers and collaborators. That is why I embarked on the study of communication, with a great focus on the digital field and marketing. Along this path, I also experienced working with Kanban and became passionate about project management methods. This is how I found my compatibility with the values and pillars of Scrum, representing the transparency and adaptation I always sought in my communications. In the last years of this path full of personal inspection and growth, I found that all this could be combined in the areas of Customer Experience and conversation design, which is why I began this job search, full of desire to learn more and offer better service to customers from different parts of the world. If your company is customer-focused and you think my profile may fit one of your vacancies, don't hesitate to send me a message.I am a constant and resilient person, with very varied interests due to my love for knowledge. I am passionate about the design of customer service channels or Conversational Design and the analysis of customer experience (CX). From my beginnings as a private teacher and barista at Starbucks, I understood the importance of external and internal communication to provide a better experience to customers and collaborators. That is why I embarked on the study of communication, with a great focus on the digital field and marketing. Along this path, I also experienced working with Kanban and became passionate about project management methods. This is how I found my compatibility with the values and pillars of Scrum, representing the transparency and adaptation I always sought in my communicat

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Work Background

Customer Experience Specialist

CookUnityCustomer Experience Specialist

Sep. 2024Argentina

Chat Representative

eTeacher GroupChat Representative

Mar. 2021 - Aug. 2024-Provided digital support for leads and returning customers, to qualify them and help them choose a course. -Managed chat queues effectively to minimize wait times for customers seeking assistance or information. -Tracked customer interactions using CRM software to ensure efficient follow-up and issue resolution. -Presented and implemented different projects to improve the snippets, the internal communication process, the conversion rates, and the protocols inside the team. -Used CRM, Microsoft Teams, Messagebird, and Commbox.

Communications Executive

VerticalCommunications Executive

Sep. 2020 - Nov. 2020Remote from Argentina · Remote-Managed all the internal and external communication channels and protocols for two companies of this agency: T-CARGO and Grupo Altasur. Designed their communication plan and developed communication strategies to increase brand awareness and engagement. -Created compelling content for marketing collateral, such as brochures, newsletters, and press releases. -Coordinated social media communications across all platforms and website pages. -Improved the app and website's SEO and Cx -Used Google for Business tools, Google Analytics, Hootsuite, Trello, and Mailchimp.

Communications Executive

T-CARGOCommunications Executive

Dec. 2018 - Oct. 2019Remote from Argentina · Remote-Managed internal and external communication channels, including social media platforms and websites. -Edited written materials from other team members for clarity, consistency, and accuracy. -Oversaw email marketing campaigns by crafting engaging messages and managing mailing lists. -Collaborated with graphic designers to create visually appealing content for print and digital platforms. -Helped with research and improvements for the app's Cx and SEO -Used Google for Business tools, Google Analytics, Hootsuite, Trello, Mailchimp, and Wordpress.

Community Manager

El Piropo TangoCommunity Manager

Dec. 2018 - Aug. 2019Buenos Aires, Argentina · Hybrid-Developed and applied digital strategy for social media, mostly working with Facebook and Instagram, and designing in Canva.

Barista

Starbucks Coffee ArgentinaBarista

Dec. 2016 - Jul. 2018CABA, Buenos Aires, Argentina · On-site-Direct sales, preparation of beverages and cleaning of the premises. -Customer training and coffee sampling.

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