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Work Background
CookUnityCustomer Experience Specialist
Sep. 2024Argentina
eTeacher GroupChat Representative
Feb. 2021 - Aug. 2024-Provided digital support for leads and returning customers, to qualify them and help them choose a course.
-Managed chat queues effectively to minimize wait times for customers seeking assistance or information.
-Tracked customer interactions using CRM software to ensure efficient follow-up and issue resolution.
-Presented and implemented different projects to improve the snippets, the internal communication process, the conversion rates, and the protocols inside the team.
-Used CRM, Microsoft Teams, Messagebird, and Commbox.
VerticalCommunications Executive
Sep. 2020 - Nov. 2020Remote from Argentina · Remote-Managed all the internal and external communication channels and protocols for two companies of this agency: T-CARGO and Grupo Altasur. Designed their communication plan and developed communication strategies to increase brand awareness and engagement.
-Created compelling content for marketing collateral, such as brochures, newsletters, and press releases.
-Coordinated social media communications across all platforms and website pages.
-Improved the app and website's SEO and Cx
-Used Google for Business tools, Google Analytics, Hootsuite, Trello, and Mailchimp.
T-CARGOCommunications Executive
Dec. 2018 - Oct. 2019Remote from Argentina · Remote-Managed internal and external communication channels, including social media platforms and websites.
-Edited written materials from other team members for clarity, consistency, and accuracy.
-Oversaw email marketing campaigns by crafting engaging messages and managing mailing lists.
-Collaborated with graphic designers to create visually appealing content for print and digital platforms.
-Helped with research and improvements for the app's Cx and SEO
-Used Google for Business tools, Google Analytics, Hootsuite, Trello, Mailchimp, and Wordpress.
El Piropo TangoCommunity Manager
Dec. 2018 - Aug. 2019Buenos Aires, Argentina · Hybrid-Developed and applied digital strategy for social media, mostly working with Facebook and Instagram, and designing in Canva.
Starbucks Coffee ArgentinaBarista
Dec. 2016 - Jul. 2018CABA, Buenos Aires, Argentina · On-site-Direct sales, preparation of beverages and cleaning of the premises. -Customer training and coffee sampling.
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