I am an Internal Communications Senior Analyst and mainly work on Analytics Metrics Reports. I download raw data from Adobe and Power BI, I do some some cleaning up of this set of data and end up createing readable Excel files for our clients. I am the Analytics POC on my team. I work with clients all over the world.More...
Cecilia Gabet
Customer Service Representative@eTeacher Group
Verified
I am a constant and resilient person, with very varied interests due to my love for knowledge. I am passionate about the design of customer service channels or Conversational Design and the analysis of customer experience (CX).
From my beginnings as a private teacher and barista at Starbucks, I understood the importance of external and internal communication to provide a better experience to customers and collaborators. That is why I embarked on the study of communication, with a great focus on the digital field and marketing.
Along this path, I also experienced working with Kanban and became passionate about project management methods. This is how I found my compatibility with the values and pillars of Scrum, representing the transparency and adaptation I always sought in my communications.
In the last years of this path full of personal inspection and growth, I found that all this could be combined in the areas of Customer Experience and conversation design, which is why I began this job search, full of desire to learn more and offer better service to customers from different parts of the world.
If your company is customer-focused and you think my profile may fit one of your vacancies, don't hesitate to send me a message.I am a constant and resilient person, with very varied interests due to my love for knowledge. I am passionate about the design of customer service channels or Conversational Design and the analysis of customer experience (CX). From my beginnings as a private teacher and barista at Starbucks, I understood the importance of external and internal communication to provide a better experience to customers and collaborators. That is why I embarked on the study of communication, with a great focus on the digital field and marketing. Along this path, I also experienced working with Kanban and became passionate about project management methods. This is how I found my compatibility with the values and pillars of Scrum, representing the transparency and adaptation I always sought in my communicatMore...