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Work Background
DesjardinsAccount Manager
Dec. 2021Toronto, Ontario, CanadaOTL and LLQP licensed
Present and explain insurance policy options based upon prospective client needs and personal goals for customized customer service
Develop ongoing networking relationships with real estate agents, mortgage lenders and auto dealers to consistently grow the book of business
Meet new insurance business production goals and objectives as established each month
Canada House ClinicsOffice Administrator
Oct. 2019 - Oct. 2020Toronto, Ontario, Canada• Diligently performed customer service for front-line support including liaising with patients and physicians
• Cooperated with the marketing team leaders to determine the best way to promote the company
• Collaborated with colleagues in various departments in order to enter data into databases
• Accurately recorded customer feedback in an online system
MelorTeaching Assistant
Aug. 2018 - Sep. 2019Toronto, Canada Area• Supervised students during school hours to ensure student protection and safety
• Encouraged positive communication and demonstrated strong knowledge of conflict resolution, resulting in a safe and secure environment
• Identified and communicated to superiors regarding any continuous improvement initiatives which would benefit the students as well as the school
University of Toronto MississaugaResearch Analyst/Lab Technician
Sep. 2016 - Jun. 2018Mississauga• Diligently conducted research protocols which resulted in the research team achieving the goal of estimating stressor effects on plant metabolism • Reported the research results to the head investigator in a timely manner
• Trained and supervised new team members within and beyond the scope of our operations i.e., how to use laboratory equipment, how to establish effective communication, how to improve teamwork and foster productivity, etc.
• Diligently identified and reconciled any inventory discrepancies to ensure systematic accuracy
• Results of the research were used to establish effect of stressor molecules on metabolism in plants
COVENTRY CENTRAL CHIROPRACTIC CLINIC LIMITEDOffice Administrator
Sep. 2013 - Jun. 2015Coventry, United Kingdom• Diligently performed customer service for front-line support including liaising with patients and physicians
• Efficiently maintained paper-driven records and performed data entry
• Processed and tracked payments
• Maintained budget records and other reports
Cath Kidston Limited (UK)Sales Associate
Sep. 2013 - May. 2014Bournemouth, United KingdomMatched customers with products based on their needs and desires
Trained other sales representatives to meet their quotas
Outsold other sales representatives by up to 15 percent each quarter
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