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Work Background
Information Technology Manager
Dash Engineering Phils. Inc.Information Technology Manager
Nov. 2019 - Jun. 2024Mandaue, Central Visayas, Philippines• Ensured optimal operation of IT system infrastructure and computer systems. • Responded to user calls, determined requirements, gathered support request information, and analyzed issues to provide solutions. • Managed support requests and problem tickets, ensuring completion within defined SLAs. • Assisted in repair or replacement of equipment as required. • Led a major infrastructure upgrade, including technology refresh of Blade System Infrastructure Server, Backup System, and Telephony System. • Created new network and server environments for projects requiring enhanced security isolation. • Trained users in the proper use of hardware and software as necessary. • Maintained up-to-date documentation and tracked inventory levels of equipment and materials. • Developed a basic understanding of Azure for future projects.
Information Technology Systems Engineer Lead
Dash Engineering Phils. Inc.Information Technology Systems Engineer Lead
Oct. 2017 - Nov. 2019Mandaue, Central Visayas, Philippines• Assigned as IT Department Sub-Leader • Involved in planning and design of server and network infrastructure for new projects • VMWare Infrastructure Administration • Train associate IT personnels • Create and review IT Operation procedures • Leads planning and administration of Server Backup System • Responded to user trouble inquiries and change requests. • Assisted with research and development initiatives and implementation of new technologies and IT projects. • Administer Information Security planning and implementation.
Information Technology System Engineer Lead
Mitsui Engineering Shipbuilding Asia Pte LtdInformation Technology System Engineer Lead
Dec. 2014 - Oct. 2017Singapore, Singapore• Engaged with local suppliers to purchase network equipment and servers. • Supervised implementation of local network infrastructure and connectivity to different buildings and WAN to Japan. • Set up local Windows Servers, Active Directory, and Domain Services. • Managed and administered user accounts and access control. • Responded to user trouble inquiries and change requests. • Supervised fiber connectivity between contractor and sub-contractor offices.
Information Technology Systems Engineer
Dash Engineering Phils. Inc.Information Technology Systems Engineer
Mar. 2011 - Nov. 2014Mandaue, Central Visayas, Philippines• VMWare Infrastructure and Storage Administration • Train associate IT personnels • Supervise implementation of CCTV system • Lead planning and administration of Server Backup System • Responded to user trouble inquiries and change requests. • Assisted with research and development initiatives and implementation of new technologies and IT projects. • In-charge of Local Area Network Administration • In-charge of Door Access Control System • Contributes to Information Security planning and implementation.
Information Technology Systems Engineer
Mitsui Engineering & Shipbuilding Co. Ltd.,Information Technology Systems Engineer
Jul. 2010 - Mar. 2011Tokyo, Japan• Provided essential support for user software and computer systems. • Evaluated and implemented Citrix XenDesktop and XenApp systems. • Set up the company's server infrastructure following the 2011 earthquake. • Assisted in maintaining up-to-date documentation and trained users in the proper use of hardware and software. • Assisted with tracking inventory levels of equipment and materials.
Information Technology System Support
Mitsui Engineering and Shipbuilding ArabiaInformation Technology System Support
Mar. 2007 - Apr. 2009Rabigh, Makkah, Saudi Arabia• Engaged with local suppliers to purchase network equipment and servers. • Supervised implementation of local network infrastructure and connectivity to different buildings and WAN to Japan. • Managed and administered Active Directory and DNS. • Managed user accounts and access control. • Responded to user trouble inquiries and change requests. • Assisted with tracking inventory levels of equipment and materials.
Information Technology Systems Support
Dash Engineering Phils. Inc.Information Technology Systems Support
Apr. 2006 - Mar. 2007Metro Cebu, Central Visayas, Philippines• Manage user server access control. • Set up user computers and network. • Manage Windows Servers and network services • Support and resolve user computer, network, software and access issues. • Self-study local area network and equipment set up and administration
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