Nov. 2019 - Jun. 2024Mandaue, Central Visayas, Philippines• Ensured optimal operation of IT system infrastructure and computer systems.
• Responded to user calls, determined requirements, gathered support request information, and analyzed issues to provide solutions.
• Managed support requests and problem tickets, ensuring completion within defined SLAs.
• Assisted in repair or replacement of equipment as required.
• Led a major infrastructure upgrade, including technology refresh of Blade System Infrastructure Server, Backup System, and Telephony System.
• Created new network and server environments for projects requiring enhanced security isolation.
• Trained users in the proper use of hardware and software as necessary.
• Maintained up-to-date documentation and tracked inventory levels of equipment and materials.
• Developed a basic understanding of Azure for future projects.
Dash Engineering Phils. Inc.Information Technology Systems Engineer Lead
Oct. 2017 - Nov. 2019Mandaue, Central Visayas, Philippines• Assigned as IT Department Sub-Leader
• Involved in planning and design of server and network infrastructure for new projects
• VMWare Infrastructure Administration
• Train associate IT personnels
• Create and review IT Operation procedures
• Leads planning and administration of Server Backup System
• Responded to user trouble inquiries and change requests.
• Assisted with research and development initiatives and implementation of new technologies and IT projects.
• Administer Information Security planning and implementation.
Mitsui Engineering Shipbuilding Asia Pte LtdInformation Technology System Engineer Lead
Dec. 2014 - Oct. 2017Singapore, Singapore• Engaged with local suppliers to purchase network equipment and servers.
• Supervised implementation of local network infrastructure and connectivity to different buildings and WAN to Japan.
• Set up local Windows Servers, Active Directory, and Domain Services.
• Managed and administered user accounts and access control.
• Responded to user trouble inquiries and change requests.
• Supervised fiber connectivity between contractor and sub-contractor offices.
Dash Engineering Phils. Inc.Information Technology Systems Engineer
Mar. 2011 - Nov. 2014Mandaue, Central Visayas, Philippines• VMWare Infrastructure and Storage Administration
• Train associate IT personnels
• Supervise implementation of CCTV system
• Lead planning and administration of Server Backup System
• Responded to user trouble inquiries and change requests.
• Assisted with research and development initiatives and implementation of new technologies and IT projects.
• In-charge of Local Area Network Administration
• In-charge of Door Access Control System
• Contributes to Information Security planning and implementation.
Mitsui Engineering & Shipbuilding Co. Ltd.,Information Technology Systems Engineer
Jul. 2010 - Mar. 2011Tokyo, Japan• Provided essential support for user software and computer systems.
• Evaluated and implemented Citrix XenDesktop and XenApp systems.
• Set up the company's server infrastructure following the 2011 earthquake.
• Assisted in maintaining up-to-date documentation and trained users in the proper use of hardware and software.
• Assisted with tracking inventory levels of equipment and materials.
Mitsui Engineering and Shipbuilding ArabiaInformation Technology System Support
Mar. 2007 - Apr. 2009Rabigh, Makkah, Saudi Arabia• Engaged with local suppliers to purchase network equipment and servers.
• Supervised implementation of local network infrastructure and connectivity to different buildings and WAN to Japan.
• Managed and administered Active Directory and DNS.
• Managed user accounts and access control.
• Responded to user trouble inquiries and change requests.
• Assisted with tracking inventory levels of equipment and materials.
Dash Engineering Phils. Inc.Information Technology Systems Support
Apr. 2006 - Mar. 2007Metro Cebu, Central Visayas, Philippines• Manage user server access control.
• Set up user computers and network.
• Manage Windows Servers and network services
• Support and resolve user computer, network, software and access issues.
• Self-study local area network and equipment set up and administration
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