V4 CompanyHead of Education & Customer Success
Jan. 2021 - Apr. 2022São Leopoldo, Rio Grande do Sul, Brasil Creation of the education team from scratch, with a focus on training and continuing education of franchised executive partners, employees at headquarters and units, and customers. As Head of Customer Success
Restructuring of the Customer Success team within the squad model, elaboration of routines and processes and leadership of more than 10 employees/investors, always focused on the result and on the safisfaction of our more than 1.2k customers. Direct reports: 14