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Work Background
Simon PaymentsSimon Payments
Apr. 2019Miami, Florida, United Stateso Drove HR alignment to business objectives through executing consistent HR practices, including recruitment, termination, orientation, investigations, exit interviews, and evaluations
o Led succession planning initiatives that aligned with strategic business growth
o Conducted periodic audits of HR systems and files, ensuring accuracy, compliance, and confidentiality in record-keeping practices
o Managed a team of 10+ employees, overseeing daily operations in credit card processing, dispute resolution, and customer support o Built and maintained strong relationships with commercial tow companies
o Acted as liaison between programmers and clients, identified root cause for client interfacing, facilitated training when needed which ensured client retention o Represented Simon Payments at national conferences, trade shows and client dinners
o Ensured compliance with PCI-DSS standards, leading to a successful compliance audit with zero deficiencies
o Implemented advanced fraud detection systems, reducing fraudulent transactions by 17%
o Optimized payment processing workflows, resulting in a 21% increase in transaction speed and an18% reduction in processing costs
o Collaborated with IT and product teams to develop and deploy new payment solutions, enhancing user experience and security
GovPSASr. HR Specialist
Nov. 2015 - Apr. 2019Miami, Florida, United Stateso Ensured alignment with organizational objectives by providing an efficient, reliable, and consistent Human Resources department by executing comprehensive HR functions, including recruitment, termination, orientation, investigations, exit interviews, and evaluations
o Fostered a positive and compliant work environment through progressive counseling and thorough internal investigations. Provided leadership recommendation on courses of action while mitigating risk
o Owned entire Employee benefit life cycle
o Acted as liaison between programmers and clients including courts, municipalities and law enforcement through weekly calls and regular stakeholder meetings to reduce critical programming errors
o Spearheaded initiatives to enhance operational systems, processes, and policies, optimizing management reporting and organizational planning
Drug Free Youth In TownHuman Resources and QI & Evaluations Manager
Aug. 2014 - Sep. 2015Miami, FLHR Manager (Aug 2009 to Oct 2012); HR Generalist (Oct 2006 – July 2009); Administrative Assistant (Oct 2005 – July 2009)
DFYIT - Miami, FL Drug Free Youth In Town (DFYIT) was a nationally recognized, community-based, evidence-based substance abuse prevention program that focuses on recognizing and rewarding students who choose to live a healthy, drug-free lifestyle.
o Played a key role in the agency’s Commission on Accreditation of Rehabilitation Facilities (CARF) accreditation process.
o Led comprehensive HR functions, facilitating hiring, onboarding, counseling, coaching and development, annual performance reviews, employee engagement and terminations.
o Maintained an open-door policy to address employee concerns and foster positive employee relations, contributing to a collaborative work environment.
o Led and managed team in the development of Benefits package for employees. Overlooked proper systems for Benefit employment cycle, from open enrollment to post termination functions, ensuring employees' access to comprehensive health benefits.
o Drafted and implemented HR policies and procedures, ensuring compliance with regulatory requirements and organizational standards.
o Monitored programmatic reporting systems for current funding agencies, such as DCF and DJJ ensuring accurate and timely reports per funder's specifications.
o Conducted monthly school site program fidelity checks and provided information from the DFYIT database to all departments.
o Participated in the development of funding proposals and evaluations, contributing to internal and external quality assurance processes
Quirch FoodsEmployee Relations and Recruitment Manager
Apr. 2012 - Aug. 2014Miami, FLo Managed all high-level and complex employee relations complaints and investigations including determining veracity. Prepared responses, drove corrective or disciplinary action, if needed and recommended future action plans to mitigate future risk, and any external agency inquiries (i.e. EEOC, ADA, etc.)
o Facilitated training for managers with direct reports on timely and effective feedback that works o Counseled and coached employees and managers regarding HR issues, policies & procedures including, performance management and all levels of corrective action
o Conducted all onboarding for new hires o Oversaw recruitment of top talent across multiple locations, managing the entire recruitment process from sourcing to candidate selection in accordance with critical business needs
Drug Free Youth In TownHR Manager
Oct. 2005 - May. 2012I handle all departmental functions in the Human Resources department which include; ensuring and assisting all supervisors in all HR functions such as hiring, termination, progressive counseling and conducting evaluations. I maintain an open door policy to resolve and maintain employee relations. Continuous HR functions include orientation, background screening, HR audits, and management of personnel files, all of the organizational trainings which include proper documentation for grant and licensure requirements. I also research cost-efficient programs and maintain a training budget on a fiscal basis. I handle all benefits functions and employee benefits orientation from open enrollment to continuing health benefits. I am an active member of agency committees (Administrators and Quality Improvement) that play key roles in all decision making within the organization. I was an active member of a major agency (CARF) accreditation process which ultimately led to full accreditation. I also conduct all Policy & Procedure drafting.
-Due to the size of my current employer, I have had access to participating in grant writing, grant revision, and grant tracking. I also aided in the design of DFYIT's Continuity of Operations plan. I manage all emergency drills and emergency events.
-I am the Assistant to the Executive Director, serving as a liaison to the Board of Directors. Canada Prescriptions Direct March, 2004-October, 2005
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