Delia Otelea

Head of Customer Experience @Zelt

👍 Sales & BizDev🧨 ConsultingCustomer Success ManagerCustomer ResearcherEngagement Manager

Delia Otelea is an accomplished professional in the field of customer experience, currently serving as the Head of Customer Experience at Zelt. She is equipped with extensive expertise in developing and implementing strategies to enhance customer engagement, satisfaction, and loyalty. Before joining Zelt, Delia held several significant customer service roles, where she honed her skills in team management, communication, and problem-solving. In addition to her professional roles, she is also known for her ability to create a customer-centric culture within organizations. Delia holds a degree in Business Administration and Management, providing her with a solid foundation in business principles. Throughout her career, she has consistently demonstrated her dedication to improving customer experiences and implementing effective customer service strategies. Her leadership at Zelt continues to drive the company's reputation for excellent customer service.

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Work Background

Head Of Customer Experience

ZeltHead Of Customer Experience

Jun. 2022London Area, United Kingdom

Customer Support Manager

CazooCustomer Support Manager

Mar. 2022 - Jun. 2022Southampton, England, United Kingdom

Customer Support Manager (Interim)

CazooCustomer Support Manager (Interim)

Jan. 2022 - Mar. 2022Southampton, England, United Kingdom

Customer Service Team Lead

CazooCustomer Service Team Lead

Aug. 2021 - Jan. 2022Southampton, England, United Kingdom

Senior CS Specialist

CazooSenior CS Specialist

Jun. 2021 - Aug. 2021Southampton, England, United Kingdom

Renewals Team Lead

DroverRenewals Team Lead

Oct. 2020 - Jun. 2021Bucharest, Romania

Retention Executive

DroverRetention Executive

Jan. 2020 - Oct. 2020Bucharest, Romania

Quality Auditing Analyst

AccentureQuality Auditing Analyst

Jul. 2019 - Jan. 2020Bucharest, Romania

University Engagement and Data Quality Specialist

StudyPortalsUniversity Engagement and Data Quality Specialist

May. 2018 - Jun. 2019Bucharest, RomaniaOptimize data accuracy Increase university engagement for key accounts Growth-hacking

Marketing Executive

Photobook WorldwideMarketing Executive

Mar. 2017 - Mar. 2018Kuala Lumpur, MalaysiaDeal proposal and creation for customer acquisition on global group buys and marketplaces. Close collaboration with account managers and in-house design team. E-commerce and reporting experience.

Campaign Manager

StudyPortalsCampaign Manager

Sep. 2015 - Dec. 2016Bucharest, RomaniaCampaign implementation, monitoring and optimization. Statistics reporting and results explanation to clients as well as advising on how to improve campaign results. Developing sustainable relationships with the clients to better understand and fulfil their marketing needs for international student recruitment Day-to-day communication with the clients for campaign optimization and handling of client requests Working with daily tasks in the CRM system to manage the workload

Quality Coach

Competence Call CenterQuality Coach

Mar. 2014 - Jun. 2015Bucharest, RomaniaEvaluating calls, offering feedback, coaching and support, organizing trainings

Back Office Employee

Competence Call CenterBack Office Employee

Nov. 2013 - Mar. 2014Bucharest, RomaniaAnswering to clients written complaints

Call Center Representative

Competence Call CenterCall Center Representative

Oct. 2012 - Oct. 2013Bucharest, Romania

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