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Work Background
Head Of Customer Experience
ZeltHead Of Customer Experience
Jun. 2022London Area, United Kingdom
Customer Support Manager
CazooCustomer Support Manager
Mar. 2022 - Jun. 2022Southampton, England, United Kingdom
Customer Support Manager (Interim)
CazooCustomer Support Manager (Interim)
Jan. 2022 - Mar. 2022Southampton, England, United Kingdom
Customer Service Team Lead
CazooCustomer Service Team Lead
Aug. 2021 - Jan. 2022Southampton, England, United Kingdom
Senior CS Specialist
CazooSenior CS Specialist
Jun. 2021 - Aug. 2021Southampton, England, United Kingdom
Renewals Team Lead
DroverRenewals Team Lead
Oct. 2020 - Jun. 2021Bucharest, Romania
Retention Executive
DroverRetention Executive
Jan. 2020 - Oct. 2020Bucharest, Romania
Quality Auditing Analyst
AccentureQuality Auditing Analyst
Jul. 2019 - Jan. 2020Bucharest, Romania
University Engagement and Data Quality Specialist
StudyPortalsUniversity Engagement and Data Quality Specialist
May. 2018 - Jun. 2019Bucharest, RomaniaOptimize data accuracy Increase university engagement for key accounts Growth-hacking
Marketing Executive
Photobook WorldwideMarketing Executive
Mar. 2017 - Mar. 2018Kuala Lumpur, MalaysiaDeal proposal and creation for customer acquisition on global group buys and marketplaces. Close collaboration with account managers and in-house design team. E-commerce and reporting experience.
Campaign Manager
StudyPortalsCampaign Manager
Sep. 2015 - Dec. 2016Bucharest, RomaniaCampaign implementation, monitoring and optimization. Statistics reporting and results explanation to clients as well as advising on how to improve campaign results. Developing sustainable relationships with the clients to better understand and fulfil their marketing needs for international student recruitment Day-to-day communication with the clients for campaign optimization and handling of client requests Working with daily tasks in the CRM system to manage the workload
Quality Coach
Competence Call CenterQuality Coach
Mar. 2014 - Jun. 2015Bucharest, RomaniaEvaluating calls, offering feedback, coaching and support, organizing trainings
Back Office Employee
Competence Call CenterBack Office Employee
Nov. 2013 - Mar. 2014Bucharest, RomaniaAnswering to clients written complaints
Call Center Representative
Competence Call CenterCall Center Representative
Oct. 2012 - Oct. 2013Bucharest, Romania

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