Requests
8
3
21
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Network Power<100 people
Roles
✔️83%
IT
🧨83%
Consulting
✨66%
Business Owner
Geos
🇿🇦66%
South Africa
🇨🇦16%
Canada
🇺🇸16%
United States
Work Background
DeCurtis Corporation / SentiozaProduct Owner
Jan. 2020 - Oct. 2023• Providing daily hands-on support to product developers and clients’ project management teams
• Managing user acceptance testing of releases and features
• Documenting any detected product defects; ensuring they are clearly identified and resolved in an effective and efficient manner
• Ensuring developer team meets commitments for every sprint and PI
• Establishing, implementing and overseeing effective systems, processes and controls
• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
• Leading discussions and decision making on product development • Managing conflict resolution across multiple parties • Ensuring developers execute all user acceptance stories accurately and according to requirements
• Writing new user acceptance criteria based on client requirements
• Producing various reports, presentations, analyses, correspondence and other documentation • Writing end user and product manuals; organising and delivering training to clients
• Performing as a strong member of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements
7 SEAS MEDIAGuest View Consultant
Jun. 2019 - Dec. 2019www.7seasmedia.com• Working with the Princess Ocean Medallion Project; providing training to crew, new hires and re-hires related to Guest View (GV) software, part of the back of house software that assists crew with daily operations and service enhancement to guests
• Working closely with heads of departments, appointing Guest View ambassadors and secondary leaders to ensure GV utilisation is consistent and effective in the crew working environment
• Liaising with ship board leadership for each revenue and guest experience area • Conducting weekly departmental walkthroughs with hotel management to survey crew performance and monitor guest experience • Determining required modifications for programme improvements
Celebrity Cruises, Inc.Onboard iLounge Manager
Nov. 2016 - Jul. 2018www.celebritycruises.comand
Celebrity Cruises, Inc.Macologist / Assistant iLounge Manager
May. 2015 - Nov. 2016www.celebritycruises.comand
Celebrity Cruises, Inc.iLounge Assistant
Nov. 2013 - Mar. 2015www.celebritycruises.comand
Celebrity Cruises, Inc.Retail Associate/Beauty Specialist
Dec. 2012 - Nov. 2013www.celebritycruises.com• Overseeing all components of the iLounge including internet café, Apple retail products and the iLearn technology enrichment programme
• Selling a range of high-end products
Capitec BankProject Administrator, Maintenance IT
Feb. 2012 - Sep. 2012www.capitecbank.co.za• Managing the distribution, rollout and implementation of all new ATMs and electronic banking equipment for more than two hundred new branches
• Receiving and documenting all defective banking equipment returned for repairs or replacement
Holland America LineTechspert
Aug. 2011 - Feb. 2012www.hollandamerica.com/en• Representing Microsoft office 365
• Teaching basic Office and photography classes to guests
MTN Satellite CommunicationsInternet Manager
Dec. 2008 - Dec. 2010www.anuvu.com• Managing all internet lounges on board all supported cruise lines in the fleet • Providing exemplary customer service to guests • Delivering product support related to internet connectivity • Responsible for monthly department revenue targets
BKS Group (Pty) LimitedProject Administrator
Oct. 2006 - Nov. 2008www.aecom.com• Progress Monitoring of the newly built FIFA World Cup 2010 Green Point Stadium Project, using a custom database • Capturing all site monitoring progress as provided by site officials
• Ensuring latest and most updated AutoCAD technical drawings are received between architect contractors and construction contractors
• Printing and distributing new AutoCAD drawings.
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