DeCurtis Corporation / SentiozaProduct Owner
Jan. 2020 - Oct. 2023• Providing daily hands-on support to product developers and clients’ project management teams
• Managing user acceptance testing of releases and features
• Documenting any detected product defects; ensuring they are clearly identified and resolved in an effective and efficient manner
• Ensuring developer team meets commitments for every sprint and PI
• Establishing, implementing and overseeing effective systems, processes and controls
• Customer service and liaison, building strong working relationships and effective communication channels with key stakeholders, resolving complaints and enquiries
• Leading discussions and decision making on product development • Managing conflict resolution across multiple parties • Ensuring developers execute all user acceptance stories accurately and according to requirements
• Writing new user acceptance criteria based on client requirements
• Producing various reports, presentations, analyses, correspondence and other documentation • Writing end user and product manuals; organising and delivering training to clients
• Performing as a strong member of a cohesive team with strict enforcement of statutory regulations, quality standards, governance processes and compliance requirements