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Work Background
Synthesis Software Technologies PMO
Aug. 2022 - Dec. 2023City of Cape Town, Western Cape, South Africa · HybridCompany growth mandated the formation of a Project Management Office. I was tasked with establishing the PMO to collate & monitor projects across all Business Units. Developed a Sharepoint/PowerBI system to track People, Projects, Assignments, Role requirements, RAG status, Timesheet analysis, Team Health & projected resource Bench. Created standard processes & templates. Developed monthly executive reporting mechanism and project/people Profitability/Leakage analysis. Provided project context for RFPs & sales proposals. Proposed PMO integration requirements to finance team for a transition to Sage Intacct. Given the company's growth trajectory, researched & provided recommendations on appropriate toolsets for tightly integrated enterprise project management solution. Acted as interface between project accountant, operations, finance & resourcing.
Logicalis SAManager: Bid Office
Oct. 2019 - May. 2022Cape Town Area, South AfricaBid Office management of local & international Managed Services and allied technology sets.
Sales Operations management
Salesforce administration
Marketing support
Bid & Solution collateral creation
Definition of TSIA-compliant Sales Operations Framework
Logicalis SAProject Manager
Apr. 2019 - Sep. 2019Cape Town Area, South Africa* Project Management of local & international client onboarding projects
* Business process definition, design and documentation
* Sales forecasts
Vesta TechnologiesSenior Systems Architect
Apr. 2017 - Feb. 2019Cape Town Area, South Africa* Architecture, design, project management of several modules for an mSCOA-compliant Local Government Financial Management system. We had 20 municipalities as clients.
* Agile/Scrum environment
* Architected REST API integration to various third-party systems
* Architected modules for Property Valuations, Property Register, Asset Management, Document Workflow, Salary system, online payment systems. * Integration to National Treasury: Central Supplier Database (CSD). * Integration to several print bureaux for bulk Statement printing.
* XML integration for bulk MMS delivery of statements.
* Custom-designed a file import processor to accommodate diverse needs of customers & vendors, including Meter Readings & Bank Statements.
* Implement 'Support Centre Plus' helpdesk system: assess fit, configure, embed processes operationally.
* User Group presentations, project management, ticket management, release documentation.
SanlamSystems Analyst
Oct. 2016 - Mar. 2017Cape Town Area, South Africa* Systems Analysis for Sanlam's core commission-processing system, SanPay. Worked primarily on the Finance stream for sub-ledger for agent commission accounting. * Agile/scrum environment
* BPM, SQL-Server, Java.
ComputacenterService Integration Manager
Feb. 2015 - Apr. 2016Cape Town* Designed a Project Accounting system, whereby recruitment, travel and man-hours effort could be tracked for multi-million Rand, international outsourcing projects. This included interfaces to Sage/Pastel, SRSS reporting, budgets, a custom-developed time-tracking system, and custom development of a paperless Travel Requisition workflow system. * Consulted on the implementation of the Protection of Personal Information Act (POPI) and trained 530 staff. * Developed training material for the Anti-Bribery and Corruption Act.
University of the Western CapeSenior Business Analyst
Jun. 2014 - Feb. 2015Cape Town Area, South Africa* Business Analysis leadership on strategic projects across the disciplines of analysis & definition of business & functional requirements, feasibility & cost/benefit analysis, planning & designing solutions, systems & user acceptance testing, enhancements and support of various business applications. * Agile project environment
* Transition the UWC Student Administration system from an outsourced development project to an in-house maintained system.
* Project-plan the transition of the system to a new technology platform (.Net / Oracle).
Computacenter (South Africa)Lead Business Analyst
Jan. 2008 - May. 2014* Lead Business Analyst for the Student Enrolment Management System (SEMS) project at the University of the Western Cape. * My role involved re-engineering all the University's core business processes where appropriate and designing IT solutions across the full student life-cycle, from application to graduation.
* Scrum master
* Coordinate simultaneous development streams & interfaces across multiple vendors.
* Integrate with several packages including RMS (Residence Management), accounting system, Marks Administration system
* Paper-based Application process reengineered to be fully digital. * Application approval and Selection processes reduced from several months to instantaneous
* Fully integrated, auto-generated Class & Tutorial Timetables across students, staff & tutors.
* Promotion & Graduation processes changed from manual to automated, estimated as 4 weeks work per year saved.
* Electronic students records and Academic Transcripts implemented including conversion of all history since circa 1975.
Digica (Pty) LtdService Manager, Solutions Architect
Aug. 2002 - May. 2010* Managed the Service Management function of the South African office of an international IT outsourcing company. * Manage the call centre - staffing, systems, processes.
* Be the customer Service Manager for escalations & SLA reporting.
* Control financial & company secretarial functions.
* Office design & relocation.
* Solutions Architect in a pre-sales role for local and international outsourcing proposals, including bid documents and corporate presentations.
Capespan (Pty) LtdManager: Enterprise Architecture
Jan. 1998 - Jun. 2002* Responsible for the Enterprise Architecture of South Africa's largest fruit exporter.
* Business Analysis & Technical Design of bespoke development projects
* COTS systems selection
* Integration projects
* Business process re-engineering
* Project liaison across multiple platforms & development teams
* Industry-level integration of numerous Supply Chain role players & systems
* My responsibilities covered a plethora of technologies including mainframe, mid-range and end-user computing solutions.
Unifruco LimitedSystems Analyst
Jan. 1991 - Dec. 1998Cape Town Area, South Africa* Systems Analyst
* Informix 4GL Developer
* Informix Database Administrator
* During my tenure at Unifruco, I was fortunate to participate in numerous high profile projects both locally and internationally.
* Designed & implemented an industry-leading supply chain management system.
* Designed & implemented an international sales & stock management system. Three years in London, Hamburg & Antwerp exposed me to many exciting learning opportunities.
* Requirements definition for a logistics & supply chain management system eminating from a multi-national merger. * Designed and implemented interfaces between local office & international functions. The project involved more travel opportunities, and exposure to working with a respected American software house.
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