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Work Background
troveCoach
Apr. 2024Toronto, Ontario, Canada · HybridAt trove, we believe wellbeing encompasses the mind, body + soul. Our certified coaches are dedicated to helping you achieve your unique goals through personalized one-on-one sessions. Coaching is your pathway to personal growth and self-discovery leading to a healthier and happier you. Our experienced coaches provide a supportive and confidential space where you can explore your goals, overcome obstacles, and develop actionable strategies. Through individual or regular sessions, you'll gain valuable insights, build resilience, and unleash your inner potential.
Alo YogaCountry Director, Canada
Jul. 2023 - Apr. 2024Toronto, Ontario, CanadaDeveloped & led the strategy for the Canadian Expansion across Stores, Merchandising, Marketing and HR. More than doubled the store count from five to eleven stores, including the first store in the Quebec Market. Led the organization's through local Canadian nuances across language, human resources customs & compliance.
Westman Consulting & CoachingBusiness Consultant & Leadership Coach
Oct. 2022Toronto, Ontario, CanadaGrowing businesses & people to their full potential through consulting, leadership coaching and fractional roles across Business Operations, Client Experience, Project Management & Market Expansion/Entrance.
SEPHORASr. Director, Client Experience & Business Operations
Oct. 2020 - Jul. 2023Toronto, Ontario, CanadaAccountable for building strategies that drove results across sales, profit and net promoter scores. As the leader of the department, I was accountable for Business Operations, Retail Services, Labour Planning, Client Engagement, Communications, Technology Planning & New Store Openings for Sephora Canada (# 1 Retailer in the $4B Prestige Beauty Market). Accountable for a team of 25 FTE. Executive Sponsor for the LGBTQ2S+ Employee Resource Group
SEPHORADirector, Business Transformation
Jan. 2020 - Oct. 2020Toronto, Canada AreaI led the cross-functional teams to build and execute the three-year transformation roadmap on projects to drive market share gains. I also led the executive team through the strategy development process to prioritize strategies, remove roadblocks, and provide bi-weekly updates on project status and results to date. In addition, I was accountable for the store experience across the Selling Model, NPS Scores, Retail Services & Retail Analytics.
SEPHORADirector, Business Operations
Feb. 2019 - Jan. 2020Toronto, Canada AreaAccountable for strategies across Core Operations, Technology, Workload Planning, Retail Communications, & New Store Openings. Reduced non-selling payroll for investment in selling payroll to drive the client experience. Built a field operations organization with a focus on driving efficiency, improving accuracy, and reducing cost to to the retail PL. Designed and planned for all backrooms to drive efficiency and productivity across non-productive labour. Member of the Canadian Real Estate & Enhancements Committees.
SEPHORASenior Manager, Continuous Business Improvement
Mar. 2016 - Feb. 2019Toronto, Ontario, CanadaDeveloped strategies to improve costs on the P&L across operational expenses and labour process improvement. Created the Canadian PMO office, which was accountable for all strategic enterprise projects; reported directly to the SVP/GM for all projects. Led the market intensification project across Retail, HR, .eCommerce, Planning, Marketing, and education for Toronto, which was the largest capital investment in Sephora Canada history.
SEPHORAManager, Business Operations
May. 2014 - Mar. 2016Montreal, Canada AreaImplemented processes and technologies to the stores across SOP creation, technology enablement, process improvements, and business calendar. Led the retail and corporate communication teams from HQ directly to the store.
SEPHORAStore Director
Apr. 2009 - May. 2014Winnipeg, Canada Area
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