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Work Background
Power Performance Consulting LLCOwner
Feb. 2022Buffalo, New York, United StatesLeading Power Performance Consulting as CEO and Principal Trainer has been an exhilarating journey. During this time, I have trained over half of the classes involved in two significant Agile implementation projects. This experience not only honed my skills but also allowed me to witness firsthand how effective training can transform an organization. Maintaining a perfect training completion rate was no small feat; achieving this while ensuring that more than 90% of sessions were delivered on or ahead of schedule is something I take great pride in. In addition to delivering impactful training sessions, I designed over 40 system implementation curriculums that have significantly improved employee engagement and knowledge retention. Updating our learning management system with Camtasia for more than a thousand employees ensured everyone had access to top-notch resources at their fingertips. Developing lesson plans and instructional materials has been rewarding as well; these efforts have led to clearer assessments and better outcomes for our trainees. Skills: Leadership Development, Curriculum Design, Learning Management Systems (LMS)
Highmark Blue Cross Blue Shield of Western New YorkTraining Supervisor
Jan. 2021 - Feb. 2022Buffalo, New York* Managed the new employee orientation training process for over eighty employees annually, achieving a remarkable 90% completion rate that significantly enhanced workforce readiness and integration into the company culture.
* Developed and implemented strategic recommendations for process improvements that resulted in an impressive 80% success rate in discontinuing outdated materials and enhancing overall training effectiveness.
* Customized training programs based on individual assessments of new employee skills, leading to over 50% of participants receiving promotions within their first year of employment due to improved performance metrics.
* Led a team of training professionals that maintained a high training satisfaction score of 4.0 out of five across multiple programs, demonstrating commitment to quality education and employee engagement.
* Evaluated the effectiveness of various training initiatives and provided actionable feedback to upper management that contributed to ongoing enhancements in program delivery and participant outcomes. Skills: Training Management, Process Improvement, Employee Development
HealthNow New York Inc.Learning Consultant
Dec. 2018 - Dec. 2020Buffalo/Niagara, New York AreaKey accomplishments include:
* Project managed the annual Medicare Open Enrollment training for over thirty employees each year, achieving an impressive success rate of 80%, enhancing compliance and knowledge retention across the organization.
* Designed engaging training modules using Articulate Rise and Storyline that resulted in a remarkable 30% increase in employee retention and productivity rates within the Operations department.
* Coached staff members effectively, leading to a significant 50% increase in securing promotion opportunities within two years of hire, fostering career growth and development among team members.
* Led a team of training professionals that achieved a high training satisfaction score of 3.8 out of 5 across multiple programs, ensuring quality learning experiences for all participants involved.
* Collaborated closely with instructors to develop comprehensive online materials and tools that facilitated global training initiatives while meeting diverse learning needs across various business units.
* Planned and monitored the implementation of innovative technology-based learning programs alongside soft skills development initiatives that enhanced overall employee performance metrics. Skills: Project Management, Instructional Design, Employee Coaching, Articulate Rise, Storyline
HealthNow New York Inc.Learning Specialist
Oct. 2014 - Dec. 2018Buffalo, New York, United StatesAs a Learning Specialist at HealthNow New York Inc., the focus was on crafting impactful onboarding experiences that truly set new hires up for success. By developing an engaging onboarding program with an impressive 80% success rate, it became clear how vital effective training is for employee integration. New hires consistently achieved assessment scores exceeding 90%, which directly contributed to their confidence and competence in their roles. Collaboration with the operations team was instrumental in driving initiatives that resulted in over $60 million in annual recoveries. This experience highlighted how well-trained staff can significantly impact an organization’s bottom line. Maintaining a high training satisfaction score of 4 out of 5 reflected the commitment to creating engaging learning environments. The role involved designing lesson plans and instructional materials tailored for Claims, Service, and Sales training courses which enhanced learning outcomes across departments. Facilitating training sessions led to a remarkable departmental productivity rate of 99% over two years. Furthermore, innovative facilitation techniques raised claims accuracy to an impressive 98%, reinforcing the importance of effective training. Volunteering as a mentor for new peers entering Talent Development fostered a supportive learning culture within the organization. This experience underscored the passion for empowering others through education and development. Competencies: Training Curriculum Design, Employee Engagement Strategies, Instructional Material Development
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