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Work Background
Risk Mitigation Consulting (RMC)Program Coordinator
Mar. 2024United States
HII Unmanned SystemsProject Management Analyst 3
Aug. 2023 - Feb. 2024United StatesReviews and manages metrics and analytics for project scope and prepares status reports
Facilitates and manages communications with external clients and project team
Reviews status of material completion and delivery date, as related to Supplier Management
Partners with Suppliers to remove impediments & blockers mitigating material impact to project schedule
Reviews Engineering Change Notices, including but not limited to: Receiving, understanding, and communicating all changes, managing impact to schedule and costs from Suppliers, and updating reporting
Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives. Develop mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Cox CommunicationsProject/Program Mgmt Analyst II
Aug. 2021 - Aug. 2023Responsible for the direction, coordination, execution, control, and completion of project management functions associated with installations of all Bulk and Managed Service Solutions including Managed Wi-fi/IOT for Cox Communities/MDU. Including, but not limited to, some large portfolios, complex solutions, and coordination nationally to support executed sales contracts. Including scope of work review, risk assessment & management, project planning, estimating, tracking, reporting and management. Facilitates communication across sales, sales engineers, supply chain, warehouse, and vendors to ensures compliance with the defined processes and implementations/installations are delivered on time and are consistent with scope of work solution contracted.
Cox CommunicationsMDU Process Support Supervisor
Jan. 2020 - Aug. 2021ChesapeakeAlignment and management of nine Process Support Specialist across the county
Coordinates and facilitates communicates, defines processes, and ensures operational effectiveness.
Provides leadership and training to ensure proper communication and workflow with Field Sales Operations team and all national field leaders.
Travels to various location across the country to lead direct reports and meet with clients/partners
Oversees all support initiatives and monitors quality of work output of the support team and assist in tactical and strategic business planning and execution.
Manages processes to resolve/address/make decisions regarding process system issues and provides project management as needed and other general duties as assigned.
Provides training for direct reports as needed to ensure operational compliance and understanding.
Developed and implemented team initiatives to Support Cox Communities visions and goals.
Cox CommunicationsMDU Process Support
Jan. 2018 - Jan. 2020Chesapeake, VirginiaLed team of Support Specialist, documented assignments and projects completed, in progress, or on hold and provided read outs of status to direct leader
Managed creation and tracking of processes, procedures, and documentation that improved environment stability, availability, and production parity.
Documented and understood technical environment dependencies for each project to support an end to end integrated environment.
Built relationships with key stakeholders to drive key decisions and ensure timely project completion, while identifying areas for improvement and recommended solutions.
Conducted contract requirement assessment and routine quality assurance evaluations. Audited external/internal client accounts ensuring accuracy of billing and services rendered.
Assisted in the completion and generation of special projects such as budgets, strategic plans, client’s projects, and/or led projects as assigned under close to moderate supervision.
Cox CommunicationsSales Support
Mar. 2016 - Jan. 2018Chesapeake, VAProvided support services to the entire sales organization; specialized inbound/outbound sales, call center overflow, specialized order/account processing, sales research, reporting and analytics, sales method and policy development, credit compliance, and work order accuracy. Coordinated efforts with other departments, outside vendors, and external customers.
Quality assurance of new hires; call monitoring and Coaching
Continuously trained peers ensuring reps were upholding Cox’s standard of business conduct/interactions with external/internal clients.
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