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Work Background
National Student ClearinghouseSr. Director, Agile Project Management Office
Oct. 2017 - Apr. 2024Led PMO at National Student Clearinghouse, driving Enterprise Portfolio Management, Agile Strategy, and Project Management. Enhanced organizational agility through Lean Portfolio Management, Agile Transformation, and Strategic Planning. Reduced costs and improved capabilities via in-house Agile training program. Implemented Clarity for automated reporting and refined project management processes.
Time Warner Cable/CharterDirector, Project Management & Business Operations
Jan. 2016 - Oct. 2016Herndon, VA•Led Project Management and Business Operations teams responsible for budget and delivery of reliable and stable Systems, Provisioning, Network, Wireless, Voice and CPE Engineering projects/programs that support Time Warner Cable's High Speed Data, Phone, Video, Home Security and Mobile business lines.
•Developed project management roadmap, setting strategy for the team, including process development, executive reporting, plan of record management and metrics to determine the health of the organization.
•Responsible for annual engineering budget of 50+ million across new products, features and services. •Worked with direct manager (SVP of Engineering) and peers (VPs/GVPs of Network, Systems, Voice, Wireless and Access Engineering) to ensure program strategy and communication is efficiently coordinated across the organization.
Time Warner CableSenior Manager, Program Management
Sep. 2009 - Dec. 2015Herndon, va•Managed a staff of Senior Project Managers responsible for management of Systems, Provisioning, Network and Voice Engineering projects/programs that support Time Warner Cable's Commercial and Residential business lines.
•Oversee management of tactical execution, resolve escalated issues, aid in prioritizing requests and develop project management process to ensure the organization is following a course of action that is successful and repeatable.
•Responsible for developing, maintaining and communicating the plan of record for product, features and infrastructure for various business units.
•Collaborate with management on strategy and direction for program team and supporting processes.
Time Warner CableManager, Project Management
Apr. 2007 - Sep. 2009Herndon, VA•Managed a staff of Project Managers responsible for full life cycle management of Systems and Provisioning initiatives.
•Developed project managers to improve project management skill sets, including project schedule development, risk/issue management, proactivity/follow-through, business writing and presentation skills. •Responsible for establishing and managing change management process, to include intake of requests, review by appropriate stakeholders, approval by management and acquisition of level of effort from all impacted engineering teams.
Time Warner CableSenior Project Manager
Dec. 2004 - Apr. 2007Herndon, VA•Implemented project life-cycle processes supporting the provisioning team. •Acted as the single point of contact for provisioning projects, leading cross-functional team meetings on a weekly basis. •Developed project schedules and tracked from concept through to deployment, problem solving ways to bring the critical path tasks back in line with the overall project end date if an individual item slipped. •Coordinated with management to estimate timelines for all projects and prioritize as needed. •Ensured reports were completed timely and accurately, presenting on a weekly basis to management and stakeholders, escalating items of importance. •Worked with the provisioning director to monitor and adjust resource allocation to meet the needs of the project schedules as priorities changed.
Time Warner CableProject Manager
Jul. 2002 - Dec. 2004Herndon, VA•Responsible for managing multiple projects supporting the Commercial Services Sector. •Coordinated with cross-functional team members to build and implement full life-cycle project schedules.
•Facilitated the creation of all necessary documentation including: project requirements, functional specifications, design documentation, test plans, and operations and user guides. •Tracked development and quality assurance testing, reporting deviation to stakeholders. •Facilitated weekly meetings, to include in house as well as virtual team members.
•Worked with product team and management to implement and modify project processes.
•Trained and mentored fellow project managers as needed.
MCI/WorldComProject Manager
Nov. 2000 - Jul. 2002Ashburn, VA•Responsible and accountable for several large scale network migration projects, coordinating from the ground up to involve design completion, creation of the project plan, kick off meeting, and establishing processes and procedures to be utilized throughout the project. •Facilitated weekly meetings, both internal and in person with the client, coordinating everyone’s efforts to ensure projects completed on time and within budget.
•Problem solved numerous issues on a daily basis concerning assigned projects as well as covering work for peers and management when needed. •Provided weekly reports to management on the progress and setbacks involved in each project.
MCI/WorldCom (Consultant for Intech)Project Manager
May. 2000 - Nov. 2000Tyson's Corner, VA•Worked directly with account managers and technical staff to identify migration opportunities. Provided support to estimate time and resource requirements, locate necessary contacts and documentation, identify risk elements, and determine soundness of the solution’s ability to meet the customer’s objectives.
•Utilized Microsoft Access database to track progress and issues with account migrations. •Generated and analyzed Concert Migration Reports for various levels of management.
SprintProject Specialist
Jan. 2000 - Apr. 2000Reston, VA•Implemented International Toll Free Services (ITFS) and Universal International Toll Free Number (UIFN) services, including application of service fees, internal database records, international translations and end-to-end testing of services within customer requested service date. •Analyzed and resolved pre and post implementation issues and expedited process changes to reduce downtime and resolve real and potential errors.
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