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Work Background
Giorgio ArmaniClient Experience Manager
Jan. 2022United States · On-site Enhanced operational efficiency, tracked and managed event performance, and collected valuable insights, sharing learnings with cross-functional teams. Innovated virtual-event strategies, leveraging platforms like TikTok and Instagram to boost attendance, conversion rates, and revenue. • Collaborated with the NY Events team to create and manage events, overseeing logistical needs and ensuring impactful collateral. • Drove Data Capture optimization across touchpoints, collaborating with vendors, Ecomm Tech & Ops, and PCIS to seamlessly integrate CRM data (email, SMS) into essential systems. Worked directly with professionals (NSE, DSA, Fragrance Ambassadors, Education Managers) for event content and logistics. Developed and implemented one-to-one and one-to-few strategies in collaboration with the senior manager of CRM, keeping senior leadership informed on KPIs regularly. Key Accomplishments: • Spearheaded the conception, planning, execution, analysis, and optimization of Masterclasses, One-to-One, and One-to-Few events, contributing to a 15% increase in Giorgio Armani.com income. • Elevated customer experience by designing robust strategies as the primary partner for Parfums Giorgio Armani CRM, retail, and e-commerce teams. • Led all aspects of Pop-ups, Live Shopping, One-to-Few, and One-to-One consultations, and Masterclasses. Scheduled experts and moderators for Giorgioarmani.com events by collaborating with Regional Directors. • Headed the Replika Social Sellers program, overseeing content planning, team engagement, productivity, and KPI tracking for sales growth. • Directed the production and adaptation of event copy, visuals, and localized presentations for Giorgioarmani.com events. These revisions aim to make your accomplishments and responsibilities more concise and impactful.
PHILIPP PLEINRegional Brand Manager - USA
Dec. 2017 - Feb. 2019New York, United States · On-site
I created a brand-specific short and long-term business plan that addressed product gaps, new markets, distribution strategy, and profit projections. I developed marketing materials and initiatives for dealers and end users that highlighted the value offer. I accelerated business growth by managing 220 direct reports, overseeing 14 retail locations across the United States, and opening four stores in the Eastern and Western areas. Additionally, I implemented strategic training programs, customer service action plans, and client retention policies, which resulted in increased organizational productivity and profit.
Some highlights of my key accomplishments during this role include:
• Through collaboration with internal teams, I reduced operational costs by more than 18%.
• Organized CRM platform along with the expected standard of use to better reflect emerging market strategies which resulted in client loyalty, client retention, and maximizing profitability across the customer's lifespan.
Jeffrey RüdesGeneral Manager
Mar. 2017 - Dec. 2017Soho, New York · On-siteBy reducing expenses, creating timetables, and carrying out variation and risk analysis, I implemented corrective measures and exceeded income sources. I improved the company's image by working with consumers, the government, community organizations, and employees, as well as enforcing ethical business standards. I developed sales estimates and timetables, managed the staffing of the Flagship Store, and supervised personnel in productivity efforts. For creating and upholding organizational standards, I maintained a high standard of service.
Some highlights of my key accomplishments during this role include:
• Increased monthly staff retention rate by 40% after implementing new training programs.
DSQUARED2General Manager
Dec. 2014 - Mar. 2017Soho, New York · On-site
I increased profits by using effective cost control, staff scheduling, inventory management, and order management. To encourage employees and make customers feel welcome, I created a motivated and upbeat store environment. To guarantee the delivery of high-quality services and sustain service standards, I trained and developed every employee. Managed all facets of the organization, creating business action plans and enhancing managerial procedures for payroll, operations, hiring, budget/payroll, and spending. I oversaw and facilitated press release teams, customer resolution requests, community outreach, and working with buyers to ensure a smooth company operation.
Some highlights of my key accomplishments during this role include:
• Achieved sales award by providing exceptional services and managing all sales and operations employees.
• Improved operational quality and team efficiency by providing business strategy and developing systems and procedures.
• Reduced 20% attrition by implementing staff training programs and performance goals.
ValentinoTeam Supervisor
Jan. 2014 - Dec. 2014Madison Avenue, New York · On-siteI increased business growth by maintaining a high-profile customer book, which helped to sales success. By implementing staff training and development programs, I was able to raise brand awareness and productivity levels.
Some highlights of my key accomplishments during this role includes:
• Increased sales and exceeded revenue targets by organizing training and coaching for oversees staff.
• Met organizational set targets according to company business plans.
• Organized private in house show for exclusive clients with runway pieces from the 2014 S/S runway collection.
FendiReady to wear and Fur Specialist
Nov. 2012 - Jul. 20135 Avenue, New York · On-site created and updated a comprehensive customer register. I adhered to a client's needs and matched them to the required designs to deliver great customer service.
Some highlights of my key accomplishments during this role include:
• Achieved best in sales award for exceeding sales goals provided for two seasons.
EtroFloor Supervisor
Oct. 2010 - Sep. 2012Doha, Qatar · On-siteI helped the store manager with operational and opening tasks. I supported the brand by growing the clientele and managing it through consultative sales to upmarket customers.
Some highlights of my key accomplishments during this role include:
• Developed and managed Top Tier clientele to formulate effective execution plans.
John Galliano S.A.Sales Specialist
Mar. 2007 - Oct. 2010Doha, Qatar · On-site
I kept track of and followed up with customers by creating a detailed and large client database. By developing marketing strategies and budgets, I increased sales and overall business growth. I collaborated with the team to develop customer acquisition strategies.
Some highlights of my key accomplishments during this role include:
• Achieved semi-annual sales above performance benchmark
ChloéSales Specialist
Jan. 2005 - Apr. 2007United Arab Emirates · On-siteI negotiated contract renewals and designed complicated service solutions to satisfy the demands of particular clients, fostering. I provided new team members with guidance and territory management training.
Some highlights of my key accomplishments during this role include:
• Exceeded performance benchmark through semi-annual sales.
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