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Work Background
Maxwell LeadershipExecutive Leadership Trainer
Feb. 2016Riverside, CaliforniaAs an Executive Leadership Trainer of Maxwell Leadership and Founder & Managing Director of EBD Collective , LLC, I am certified to facilitate, speak, train and coach individuals and groups in the areas of leadership development, Advanced Behavioral Analysis (D.I.S.C), professional soft skills and personal growth. Trained and mentored by John Maxwell, mentors of his world-class faculty and I am equipped with the tools, resources, and experience to help you and your team improve your productivity, performance, and profitability. I use Behavioral Analysis (DISC) in my work with clients to help them DISCover more about themselves and the strengths they possess. Discovering one's personality style enables individuals and teams to enhance communication, strengthen relationships, implement predictive hiring processes, increase employee retention, and more. Whether you are looking for a facilitator for group workshops, corporate training in leadership, effective communications, speaking, sales, or coaching skills for your leaders, or a speaker for your next event, I have access to exclusive content that is only available through a certified Executive Leadership Trainer with the Maxwell Leadership Team to help you reach your goals and objectives.
EBD Collective Coaching & ConsultingFounder & Managing Director
Aug. 2014Riverside, CAWith a passion for helping others learn and grow, Desiree, affectionately knowns as 'Coach Dezi' helps leaders to design their success... their way with a focus on values-based leadership principles. Desiree works with Women-owned Small Businesses, Mid-sized organizations and individual high performers who want help in identifying their purpose, setting and achieving goals, improving communication, improve team performance or wanting to rise to a higher level of leadership. As an Executive Director with the John Maxwell Team, she is licensed and certified to coach, speak and train leaders with a focus on values-based people-focused servant leadership through the Maxwell Method of Leadership, Speaking, Coaching and Sales.
Verde Universal Inc.Business Development Manager
Dec. 2022 - Jan. 2024Houston, Texas, United States · RemoteLead business development activities of humanitarian foundation's vision and responsible for advancement of development of foundation initiatives in regenerative medicine, medical tourism, renewable energy, and sustainable construction. Orchestrated the business development strategy, aligning with its mission and growth objectives. Lead market analysis and development of program initiatives that address gaps in economic education, medical reform, and infrastructure development. Managed cross-functional teams to drive initiatives, fostering community engagement and partnership development. Directed the creation and execution of strategic plans, ensuring sustainable growth and program success. Oversaw daily operations, including project funding initiatives, budget management, staff coordination, and project development. Led stakeholder communications, delivering presentations to educate on foundation policies, processes, and achievements. Developed and implemented comprehensive policies and procedures, enhancing operational efficiency and leadership staff training.
Southern California Edison (SCE)Curriculum Director - Networkers Professional Development & Advancement
Mar. 2020 - Nov. 2022Rosemead, California, United StatesNetworkers Professional Development & Advancement Curriculum Director, Curriculum Chair and Lead Facilitator. Responsible for the development and implementation of the Ladders Leadership and Mentoring Matters classroom learning materials and associated coursework, lesson plans, participant guides and manuals. Provide leadership in the areas of curriculum, instruction, assessment and planning of Networkers advancement programs. Deliver/facilitate activities such as program curriculum and presentations. Determine credit/no credit criteria fir programs and recommends corrective/coaching paths as needed. Coach and model research based instructional strategies. Responsible for ongoing review of LL and MM program contents to ensure alignment with SCE leadership model and Hi-Potential (Hi-Po) programs. Mentor new facilitators Participate and stay current in new learning technologies and strategies, company initiatives to provide up to date coaching and feedback. Evaluate and maintain all learning materials: facilitating, monitor and report associated learning metrics to measure learning goals and progress. Coordinate professional development & advancement events with Networkers PD& A Logistics and Administrative Chair. Partner with Measurements Chairs on evaluation and measurement of Professional Development & Advancement efforts. Provide expertise on charges and improvements to work learning processes and procedures.
Southern California Edison (SCE)Project Manager- Installation Management Services
May. 2016 - Nov. 2022Fontana, CA
Southern California Edison (SCE)Project Manager- Charge Ready & Electric Vehicle Readiness
Oct. 2013 - May. 2016Rialto, CASingle Point of Contact for NRG (eVgo), Tesla and First Element & residential customers regarding all issues during the design and construction project phases within the New Development Planning Organization.
• Subject Matter Expert for Charge Ready, the largest utility-run electric passenger vehicle charging infrastructure in the nation! Project managed of all plug-in vehicle projects supporting Tesla Motors with their Supercharger installation deployment across SCE’s territory. Successful opening of the 405 freeway Corridor of SuperCharging Stations for Tesla. • Oversight of SCE planners who perform quality control and infrastructure checks of electric-vehicle facilities.
• Design and contribute to the development of electric-vehicle installation Service Level Agreements, best practices principles and process workflows that illustrate Edison’s ‘Green Environment’ initiatives.
• Collaborate with clients and all internal personnel levels to develop solutions and ensure stakeholder buy-in.
• Create monthly reports for senior management that summarize and outline progress throughout the project life cycle.
Southern California Edison (SCE)Supervisor - New Development Project Management
Aug. 2010 - Apr. 2015Rialto, CA• Supervised and allocated employee resources across 5 office locations; workload assignment, evaluate employee performance appraisals, make hiring decision, 1:1 counseling, group leadership training, and implementation of business objectives and standards, conducts disciplinary action related to Project Analysts. Directly responsible for interpretation, compliance, and adherence to company safety standards and timely reporting of safety infractions of department support staff.
• Oversaw and developed 18 employees to interface with vendors and other supporting organizations; gathered employee feedback for process improvement suggestions.
• Provides coaching, direction and decision-making on issues specific to Support Staff and strategic initiatives related to organization to improve overall efficiencies between supporting departments.
• Provides oversight, supervision and direction to employee resources in the data compliance adherence of California Public Utility Commission (CPUC) regulated Wireless Technology Billing & Reporting (appx. $750K/annual)
• Oversight and provide direction of all analysis and data management of employee resources for multiple departments for New Business and Wireless Customers for Tract Project Mgmt department with annual revenue to SCE (appx $40 Million), Installation Mgmt Services (appx $6.5 Mil/annual revenue), 35% Labor oversight of CPUC mandated Inspections and Infrastructure replacements data mgmt (appx $5.5 Mil/annual revenue); Review and provide oversight of contract labor spend ($3.3Mil/annually).
•Designed and developed department Quality Mgmt process & reporting for all customers . * Identify operational and business process deficiencies and provide recommendations and solutions-based decision-making that will have a positive impact. Develop guidelines, enforce policy, and provide recommendations to senior management.
• Directed and supervised employee and contingent workforce in order to meet department objectives.
Southern California Edison (SCE)Technical Specialist 2- Installation Management Services
Aug. 2008 - Aug. 2010Rialto, CA• Project Lead for department root cause analysis of technical and business process problem areas. Performed data trend analysis looking for areas of improvements; create process and procedures specifically to improve business process and overall departmental goals. • Lead functional teams (CCM1s, Designers, Administrative Aides, and Contingent Workers to deliver performance targets in the management and completion of projects. • Established and manage the employee schedules related to the IMS Inspection/Hotline Desk. Created tracking tool for management of Contract CCM2s daily work schedules; review and approve timesheets for the Contingent workers.
• Project manager of IMS department policies and procedures creation. Created and reviewed workflow processes providing training to staff to ensure understanding of department goals and requirements. Developed internal job aides for IMS staff related to various aspects of department procedures such as Date Management in DM (Design Manager), IMS Project Tracker, and ClickSchedule; Processing Clerical Packages; • Project Lead for the billing and collection efforts of 2008 AT&T Non-Tariff work. Determined scope, time, and cost. Organized billing and created peer teams (Project Analysts and Admin Support) to perform field inspection verification to ensure that SCE billing was correct. This effort results in a decrease of outstanding accounts receivable balance by 22% ($4.2M collected within 6 months.)
• Project Lead for the technical development of business requirements, design, production verification testing, detailed process flows, and gap analysis in support of the IMS Antenna Information System Project Tracker.
• Project lead for daily operational management of $4.5M contractor spending budget • Gather, analyze data, and create presentations for annual customer summit meetings education on SCE policy, processes and procedures to external customers.
Southern California Edison (SCE)Technical Specialist II- Information Technology (formerly Business Process & Technology Integration)
May. 2006 - Aug. 2008Rancho Cucamonga, CA• Member of cross-functional team responsible for the development of business requirements, design, production verification testing, process flows, and technical support of the Click Schedule implementation.
• Project Lead on user access configuration for the Click Schedule application; investigated and resolved work management systems data to mitigate risks threats in compliance to the Distribution Construction &Maintenance Scheduling Procedures.
• Assessed and delivered user access for Passport, Regional Scheduling Board, Scheduling Extract, and Field Tools applications to all employees within the Transmission & Distribution Business Unit.
• Maintained system/data integrity and end-user support for several internal business applications.
• Performed system testing, defect/change implementation schedules and desktop procedures for SAP bolt-on solution ClickSoft Scheduling Client, the Regional Scheduling Board, Passport Work Management System, Scheduling Extract Tool, and Field Tool Automation System.
Southern California Edison (SCE)Administrative Aid 3
Apr. 2005 - May. 2006Menifee, California, United StatesSupported the San Jacinto Regional Scheduling department with administrative functions. Processed and prepared Applicant Design work order for Contractor inspections, scheduled and performed physical and system work order review for submission to Field Accounting for work order closure; monitored and released meter orders for installation; developed, reviewed and enhanced processes for reporting; other duties as assigned. Supplemental workforce through Volt Workforce Solutions.
Black & White InkAccounts Receivable Manager
Jan. 1993 - Dec. 1999Palm Springs, CA• Manager of Billing & Collections; supervised 10 employees for 6 major medical practice accounts (with combined total annual revenue of $7M and a $2M operational budget. • Reduced claims rejection by 22%, increased revenue by 3% upon reduction of billing discrepancies revealed through root cause analysis.
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