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Work Background
Gwena Ltd (Gwena Dental Care & Wellwood Dentistry & Aesthetics)Business Manager
Nov. 2021Applied fair and consistent personnel procedures and policies to guarantee practice met legal obligations. Compiled and presented monthly reports, including recommendations and action plans for issues to practice owners. Determined and implemented adequate staffing levels for smooth running of operations. Coached, led and developed a high performing practice team. Provided invaluable support and feedback to clinicians and monitored KPIs closely to meet set targets. Performing periodical reviews of systems to identify and improve procedures in line with statutory requirements and general operations. Coordinated payroll services, including superannuation payments and maintained leave entitlement records for staff and clinicians. Enforced adherence to Health and Safety statutory obligations and legislation, including risk assessment, accident reporting and investigations.
Cardiff Sports NutritionGeneral Manager
Jul. 2020 - Oct. 2021Maximised revenue by identifying key long-term growth initiatives. Grew business by creatively driving sales and maintaining cost controls. Sourced and developed sales leads to increase client base. Established customer-centric focus to build customer loyalty and retention. Developed systems and procedures to optimise efficiency and quality. Promoted revenue by analysing profitability and key metrics.
Dentina LtdBusiness Manager
Sep. 2017 - Jul. 2020Performed periodical reviews of systems to identify and improve procedures in line with statutory requirements and general operations. Coordinated payroll services, including superannuation payments and maintained leave entitlement records for staff and physicians. Reviewed and updated the practice's information leaflets and website as required. Compiled and presented monthly reports, including recommendations and action plans for issues to practice owners. Planned detailed income targets for practice on quarterly basis. Conducted successful negotiations with vendors to eliminate product excess and reduce inventory costs. Examined and researched business and liability insurance policies to find compatible coverage with lower premiums and overhead costs. Oversaw and managed daily practice operations, including staff scheduling, cash reconciliation and charge entry.
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