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Work Background
Institution of Civil Engineers (ICE)Senior Strategy Consultant
Feb. 2024 - Mar. 2024RemoteDelivered an IT strategy to enable the ICE group to achieve its short and long-term objectives.
Made TechSenior Delivery Manager
Jan. 2023United Kingdom · RemoteRole: Leading a multidisciplinary team to deliver a new UK election solution on behalf of DLHUC (Central Government Department) and delivering the first AI (Artificial Intelligence) capability ensuring Data Protection and Cyber Security assurance. Key Successes:
• Delivered a solution for UK government processing 8-12 million transactions a year.
• Acted as product manager to deliver a roadmap that ensured iterative delivery of user needs and business objectives.
• Reported to senior stakeholders up to director level.
• Delivered the first AI/ML product within DLHUC thereby aiding the organisation to iterate their security and data protection processes and procedures.
• Managed both supplier and internal teams numbering up to 30 people.
• Embedded scrum and ITIL best practice into client organisations to increase efficiency and reduce uncertainty.
• Worked with domain experts to ensure a robust cybersecurity and technical solution.
Kazie LtdDirector
Oct. 2022Kazie Ltd. is a property investment company which delivers high end homes accross the UK.
Imperial College LondonPrincipal Digital Strategy Consultant
Nov. 2021 - Aug. 2022London, England, United KingdomRole: Reporting directly to CIO and Head of Service Operations to transform service delivery.
Key Successes:
• Conducted a review of the current service by carrying out interviews with 60 people accounting for 7 persona groups and analysing service data within ServiceNow.
• Delivered improvement strategy and plan to improve service delivery and presented back to CIO.
• Deployed new business intelligence and data analytics capabilities allowing customer satisfaction and other critical success factors to be measured including a Realtime ServiceNow dashboard.
• Reviewed and transformed incident and request management processes leasing to a 5% improvement in overall customer satisfaction.
• Redesigned and remodelled ServiceNow service catalogue leading to 60% reduction in number of services and enhancing the ServiceDesk experience.
Be the BusinessAdvisory Board Member
Oct. 2021RemoteSupporting small businesses by sitting on an advisory board for 2 small businesses a year
Enjaba Technologies LtdFounder & CIO
Mar. 2021Lagos, NigeriaEnjaba Technologies is an organisation focused on building state of the art financial software solutions for the African market.
DWP DigitalSenior Agile Delivery Manager (ServiceNow )
Mar. 2021 - Nov. 2021Manchester Area, United KingdomRole: Leading a group of Product teams to deliver the DWP product vision for the ServiceNow Now platform. This role covered all ITSM products e.g virtual agent, orchestration etc. Key successes: Migration of virtual agent from keyword onto Natural Language understanding. Integration of core security tools with the CMDB e.g tenable, cyberark and tanium Automation of service catalogue requests saving up to 150 hours per week.
NimbusXManaging Director
Dec. 2020 - Dec. 2023NimbusX is an IT service provider which delivers digital transformation to a range of B2B clients.
DWP DigitalTechnical Product Owner (CCM)
Oct. 2018 - Mar. 2021Manchester, Greater Manchester, United KingdomRole: Leading multidisciplinary team of Analysts, Software Engineers and DevOps to remediate and transform VME mainframe technology using a modern Customer Communications Management (CCM) product. Involvement form initial requirements gather to deployment of the new solution. The objective is to transform the current service and leverage best in class omni-channel capabilities. Overall accountability for prioritizing the deliver of requirements within the timescales specified within the release strategy. Key Successes:
Implemented code control and Agile Best Practices into the code control into Engineering teams. Designed and built application monitoring stack using Prometheus and Grafana to allow application to be centrally observable and track key metrics. Built analysis team to gather knowledge on as-is applications. A variety of qualitative techniques were used to elicit requirements on the and develop specifications for the transformed service. Evaluated several enterprise content management tools using requirements mapping and scoring to select the best tool. Managed the build of a number of fully automated, self healing AWS environments thereby supporting the DWP's cloud first initiative. This was done using Agile , SRE and DevOps methodologies. Documented the functional and service design of the platform to ensure it would meet business needs. Set up and managed multiple scrum teams to ensure timely development and effective testing of the solution.
DWP DigitalTechnical Lead Office Print Transformation
Dec. 2017 - Dec. 2018Manchester, United KingdomRole: Delivered consulting services as technical lead for the managed office printing project. Fully delivered project from initial requirements gather to deploying all MFDs with modern functionality. Worked with a both internal and external stakeholders to deploy 4000 devices in a period of 8 months. Lead technical team to fulfil all architecture, testing, infrastructure, business intelligence and security requirements. Key Successes:
• Developed requirements and ITT document for the procurement of a managed print and reprographics services.
• Produced evaluation criteria to evaluate and score 6 suppliers.
• Replaced 8000 aged MFD and print devices with 4000 state of the art models.
• Simplified DWP estate from 20 different device models to 6 models with a uniform user interface.
• Built supporting back end services in In-house datacentres (CHS) thus becoming the first service to successfully disaggregate from DXC (formerly HPES) hosting.
• Deployed 276 devices in 1 week (Highest number Xerox has deployed in Europe.
• Built foundation services to support transformational functionality (pull printing, mobile printing, gamification and user analytics) which generated projected savings of £500,000 a year.
• Tested and assured transformation services across all DWP legacy and new applications and delivered highly available and redundant service.
• Implemented elastic stack to generate insights on 7 years of printing data. This identifies saving opportunities of £2million.
• Simplified architecture through upgrading the ThinPrint compression solution and removing a single point of failure. This moved the service from being resilient at the office level to being resilient at the device level.
• Developed internal audit process for office printing invoices to fulfil National Audit Office requirements.
StearsAdvisory Board Member
Nov. 2017 - Jan. 2023NigeriaProviding professional advisory service to support the growth of the company along with a number of other professionals.
DWP DigitalTechnical Lead Customer Devices and Wi-Fi
Aug. 2016 - Dec. 2017Manchester, United KingdomRole: Led delivery team made up of DWP and BT staff to deploy enterprise WIFI across the DWP estate. Successfully delivered project from the initial requirements phase to full scale deployment. In parallel due to negotiation skills and knowledge of Wi-Fi worked with SCC, Microsoft and BT to evaluate the customer device service and deliver an improvement plan as devices has only 50% availability. Key Successes:
• Successfully delivered Meraki Wi-Fi to DWP corporate sites thereby allowing state of the art monitoring and achieving the Departments strategic objective for greater flexibility in customer interactions.
• Implemented ITIL best practice to the WIFI service which led to the platform effectively scaling from 4 to circa 800 sites in a period of 6 months with no operational downtime.
• Carried out analysis of customer device server-side failures to identify opportunities to improve the service. This identified the root cause of the low availability issue.
• Project managed the deployment of availability fix. This increased availability from 50% up to 90%. Engaged with Microsoft to deliver another iteration of fixes which increased availability to 95% for all 8000 devices.
• Successfully decommissioned legacy customer device service leading to a £1 million saving.
Department for Work and Pensions (DWP)BA/UX Analyst
Dec. 2015 - Aug. 2016Manchester, United KingdomRole: Elicited business, user and system requirements for several flagships DWP web-based applications using both qualitative and quantitative methods. Worked with multidisciplinary teams using Agile methodologies and user centred design to deliver business value. Produced clear acceptance criteria to ensure products were effectively tested. Managed a variety of stakeholders to ensure successful delivery. Key Successes:
• Delivered a resilient customer appointment scheduling system based on requirements from 3 different business groups thus increasing the efficiency of operational users over 10%. • Provided agile coaching and mentorship to team members through retrospectives, workshops and design thinking seminars to support the DWP’s move to agile methodologies.
• Tested and deployed major scalability improvements which enabled deployment to 10,000 users with no impact on performance.
• Used quantitative metrics to measure and improve the development process.
TutorfulMath tutor
Oct. 2015 - Sep. 2016Manchester, United KingdomTutored students in A level and GCSE mathematics. Typically students improved by 2 grades.
FDM GroupBusiness Technology Consultant
Aug. 2015 - Dec. 2017FDM is a dynamic IT services provider with a powerful business model and over 200 clients worldwide,from UBS, HSBC and Barclays to British Airways, Virgin Media and Asda among others. James Kazie completed the Project Management Office Programme which includes: 1.Oracle SQL Developer 2.Microsoft Excel/VBA 3.Financial Industry Awareness 4.Project Management Office 5.Prince2 6.Business Analysis
ShellMechanical Engineering Intern
Jul. 2014 - Aug. 2014NigeriaGained experience from the Subsea, Mechanical static, Process and rotating Equipment teams
Learnt about the various codes used in pressure vessel and piping design.
Used MathCad to carry out pressure vessel design calculations.
Supported various projects within the organisation.
As a final project created a field development plan.
The University of ManchesterResearch Intern
Jun. 2013 - Aug. 2013Manchester, United KingdomTook part in a study for the EXHUME project on recycling composites. My main task was to construct a sankey diagram for the carbon fibre supply chain in the UK. Coupled with this i also partook in brainstorming meetings with various members of the team and developed a tutorial to help new team members learn to use esankey! software.
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