Lisa Jackson

Founder @Decatur Consulting

Presentation DesignerCommunity ManagerSoft Skills TrainerAthlete ManagerCustomer Success Manager💼 C-level Executive👍 Sales & BizDev🔥 Startup FounderTutorBusiness Owner🎥 Entertainment🧮 Education✨ Business Owner🏐 Sports🏦 Finance🐦 Design🧨 Consulting🗿 HR📝 Influencer or Blogger💸 Marketing✔️ ITData AnalystCopywriterEditorJournalistAuthorCoachFounderResearcherAssociateBusiness AnalystFinancial AnalystSales ManagerAccount ManagerTech SupportProject ManagerSystem AnalystGraphic DesignerEvent ProducerContent ManagerCommunications ManagerAdvisorBloggerCOOPartnerHR GeneralistCAO

Lisa Jackson founded Decatur Consulting, a firm offering expert advisement and ad-hoc services across diverse industries. With a distinguished 30-year career spanning Administration, Information Technology, Customer Service, and more, Lisa excels in guiding organizations to implement best business practices for maximum efficiency. Her calm demeanor in crises proved invaluable during the COVID-19 pandemic, where she played a pivotal role in transitioning companies to remote work, launching robust virtual event programs, and supporting families affected by unemployment. A dedicated community advocate, Lisa has made significant contributions to DC Public Schools. In 2008, following the dissolution of her local school's PTA due to financial mismanagement, Lisa co-founded the Parent, Staff, and Community Organization (PSCO), where she continues to serve as treasurer. Under her leadership, the PSCO achieved 501(c)(3) status and has been instrumental in keeping the school open through various challenges. The organization's efforts contributed to the school's transformation into the environmentally friendly and progressive John Lewis Elementary. In addition to her professional and community work, Lisa is an active church volunteer, channeling her business acumen into charitable projects. A native of Washington, DC, she comes from a family deeply rooted in law enforcement and first response, reflecting her longstanding commitment to community service. Lisa is also a proud mother of two sons, a passionate baker who runs a custom cake business, a Little League Tee Ball coach, and a writer under the pen name L.D. Parker.

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Work Background

Business Executives for National Security (BENS)Vice President, Member Services

Aug. 2022Washington, District of Columbia, United States• Manager of Raiser’s Edge constituent management system; • Provide detailed data analysis on recruitment, retention, and financial goals; • Facilitate prospect management cycle from identification through solicitation to stewardship; • Event registration system management; • Accounts Receivable functions • Supplemental website management • Address member and constituent needs as they arise.

Business Executives for National Security (BENS)Chief Administrative Officer

Jan. 2016 - Aug. 2022Oversight of IT Operations, Database management, Accounts Receivable, Office management, Employee Morale Officer, and Backup to HR head; Successfully oversaw migration from on-site network infrastructure to a fully cloud-based deployment, resulting in cost savings and reduced downtime. During the COVID quarantine, developed a virtual event program, became the primary liaison to members for guidance on navigating cyberspace for communications, deployed virtual Board Management and Engagement System, implemented a system of virtual staff mental health activities, which included daily check-ins, personalized notes/reach-outs, care package delivery, and weekly team bonding activities, developed the plan for returning to in-person work, awarded Employee of the Year 2020. Completed acquisition of space and successful oversight of construction of a new conference center, assisted in negotiations for space from landlord, resulting in a Tenant Improvement allowance to cover full construction and furnishing costs, plus deferred rent, completed design process in partnership with architectural team, developed motif to serve both visual appeal and modular functionality, created layout for podcast studio, devised varied design aesthetics for two wellness rooms.

Business Executives for National Security (BENS)Chief Information Officer, Database Administrator, and Office Manager

Jan. 1997 - Jan. 2016Washington, District of Columbia, United States• Chief Information Officer: Developed all IT approaches, policies, and procedures; Created periodic strategic plans with an eye towards system stability and organizational growth; Consistently maintained a hands-on approach, as to provide multi-leveled organizational support for tech needs. • Database Administrator: Completed successful migration to Raiser’s Edge constituent management system after creating a database in Microsoft Access which was utilized for more than 5 years before it was outgrown; Developed in-house training program of periodic “Lunch and Learns” to cover generalized training and niche topics for various departments; Conducted annual reviews of departmental requirements which included interviews with staff to assess their necessities as pertained to the database and overall technological needs. • Office Manager: Oversaw all aspects of office maintenance, including two successful office buildouts and moves; Developed system of supply management processes to include inventory management, ordering procedures, and a competitive bid process; Developed an Employee Handbook; Primary liaison with building management; Created periodic staff celebrations to achieve high morale, including events such as an annual Chili Cook-Off, holiday Secret Santa Toy Exchange benefiting Children’s National Medical Center, “Monday Morning Munchies” of baking treats in the office, and more.

Business Executives for National Security (BENS)Receptionist, Accounts Payable, Backup EA to President and Chairman

Aug. 1996 - Jan. 1997Washington, District of Columbia, United StatesDuties included greeting of visitors to the BENS offices, answering of telephones, distribution of mail and packages, and keeping the reception area neat. Additional duties included the Accounts Payable function, in which I established a system for logging all incoming bills, keeping track of due dates, and ensuring that payments were sent out in a timely manner. I provided administrative support to the Chairman and to the President when their EAs were not available. In this capacity I was responsible for sending his correspondence via e-mail and/or fax, taking dictation, sorting mail, performing research for news articles, formatting his Op-Eds for distribution, and other general administrative duties. Our Chairman traveled extensively which required the coordination of communications through hotels and traditional offices.

Imagine Cake StudioCustomer Service Operations Manager

Jan. 2017Washington, DCOversee coordination of orders, provide handling of customer satisfaction, oversee staff support, finance, and operations.

Institute for Independent EducationAssistant to the President

Sep. 1994 - Aug. 1996Washington, District of Columbia, United StatesPerformed a wide range of office duties for President of small non-profit organization: answering phones, word processing of correspondence, proposals and other documents; compiling mailing lists; maintaining office files; and general office duties. Assisted with planning and execution of fundraising gala, and processed contributions to the organization.

National Cooperative BankHR Assistant

Jun. 1993 - Aug. 1994Washington, District of Columbia, United StatesBegan tenure as an intern, then was hired into the position permanently. Duties included reception and general office duties; assisting with weekly payroll processing; compiling monthly retirement benefit reports; maintaining employee databases, performance appraisal files and education log; creating of organization chars and forms; assisting with coordination of holiday events; and coordinating the 1994 Summer Internship Program.