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Work Background
Formatica Consultant Technologies - Freelance ConsultantSenior Manager Information Security
May. 2024Lisboa
Vodafone PortugalPMO Officer
Jul. 2022 - Apr. 2024Lisboa (remote)OSS PMO Officer
TAXUD, EUSenior IT Security Risk Assessment Manager
Sep. 2021 - Dec. 2022Brussels, Remote
Consultant TechnologiesSenior Information Security Risk Assessment Manager
Jan. 2021PortugalAccountant for:
Lead Information Cybersecurity Projects
IT Security Risk Assessment
ISO 27001 and GDPR Systems implementation
Consultant TechnologiesDPO Consultant
Jan. 2021Remote
Formática - Consultant & Audit ITGDPR & Data Protection | Cyber Security and ISO 27K Family | ISO 20000 Consultant
Jan. 2021 - May. 2023Lisbon - Braga, PortugalIT Manager for:
Digital Transformation Processes
Data Security and Cyber Security Processes Implementation Manager (ISO 27001 | ISO 27017 | ISO 27018 ISO 27019) and GDPR
IT Digital Services Telecom Manager
EricssonCustomer IT Manager (Agile Product Owner | Scrum Master | PMP Program & Project Manager)
May. 2012 - Dec. 2020UNITEL - AngolaEricsson Product Owner to Ericsson Products (Customer adaptations);
Ericsson Scrum Master to Ericsson Products (Customer adaptations);
Billing & Charging Systems Program / Project Manager;
Ericsson Network Core Projects Resources and Budget Management onsite (Angola).
Formática Digital ServicesIT Quality Management System Consultant & Program Management
Mar. 2007 - Apr. 2012Lisbon - Braga, PortugalPMO Officer Consultant for ERP company
QMS Processes for ISO Standards (ISO 9001 | ISO 20000)
Revenue Assurance Implementation Vodafone Ghana by WeDo Technologies
SonaecomISO 9001 (internal) QMS Auditor
May. 2005 - Jan. 2007Lisboa e Região, PortugalProvisioning process: Configure customers/clients and configure their services for rating and taxation and configure customers and services in the General Ledger.
Billing- Billing processes: run the bill run or bill cycle every month several processes, particularly, the main processes were:
• Rating process: To rate all services of the month to deliver the next process,
• BCH - Bill Cycle Handler: Join to rated services, all promotions, discounts and commercial offers, credits and calculate taxes (VAT),
• BGH - Bill Generate Handler: Aggregate all preview information to generate the invoice items, to create the invoice items and store all data in the database,
• Finishing: Based on data of invoices in database and payment system and credit notes system, create the invoice in pdf format (also, excel file, CSV, other formats on demand) and prepare to send it to customer by e-mail /post office,
• Payment Handler: to manage all customer invoice payments and/or prepaids (payments in advance), connected with banks and ATMs.
Credit Note Process: To create finance document for finance adjustments and balance.
Billing Data integration: To integrate all billing and payment information in database, providing all information organized and aggregated to Finance System (SAP), CRM and Data Warehouse.
Dunning System: To manage all customers with late payments / invoices overdue, defining rules to suspend services.
Credits Control & Payment Plans: to manage customer agreements to invoice overdues.
Process Litigation: to manage customer invoices overdue to litigate and prepare court actions.
SonaecomSenior Program Manager - IT Program Manager
May. 2003 - Jan. 2007
SonaecomProgram Manager - IT Program Manager
Oct. 2002 - Apr. 2003Lisboa e Região, Portugal
SonaecomSenior Project Manager - IT Billing
Apr. 2001 - Sep. 2002
Optimus - Comunicações S.A.Project Manager - IT Billing
Oct. 2000 - Mar. 2001Lisboa e Região, Portugal
OptimusTeam Leader IT Support Billing
Apr. 1999 - Sep. 2000Lisbon
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