Requests
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Work Background
Integrated BIMDirector Information Technology Operations
Dec. 2022Bucharest, RomaniaResponsible for overall Technology stack used by company. - Implemented, configured and maintained Ticketing and Knowledge base system using Zendesk software.
- Actively participated in Marketing strategy planning, implemented and support end-to-end email outbound system using best in market tools such as apollo.io, sendgrid, Instantly, warmupinbox, etc.
- Managed both Office 365 and Google Workspace accounts, policies, security and integrations.
- Implemented several SOPs and Knowledge processes
- Third party provider management
- CRM configuration and support
- Domain, DNS and IP management
- Actively participated in company business development board meetings
- Coordinated recruitment efforts
- IVR implementation
- VPN management
- Vendor management
- SPOC for any technical emergency (internal and external)
- Budget management
- License management
- Storage systems management
- Process automation (using AI Tools, Pabbly Connect and several other solutions)
- Internal Management Coaching
- Freelancer management
Swiss ClinicsDirector of IT
Dec. 2021 - Oct. 2022Bucharest, RomaniaManaged all systems and local IT environment.
Supported Marketing department with several process implementations and automations.
Call center software management.
Asset and vendor management.
Storage management.
Process improvements.
HR tools administration.
Wireless Network switch from tp-link to ubiquiti.
Printer services coordination.
Self-employedEntrepreneur
Aug. 2020 - Dec. 2021Owned a team of 4 professionals and provided IT Consultancy, Implementation and Support services for several small business. Service portfolio included:
-General IT Consultancy services -Project Management
-LAN management (hardware from TP-Link, Ubiquiti, FortiNet, etc)
-Asset management (laptop, desktop, mobile phones software configuration and support requests)
-Cyber Security assessments and remediation
-Solution management (identifying or leading development of custom required solutions)
-etc.
CommuterClubGeneral Manager
Oct. 2019 - Jul. 2020
Honeywell Safety & Productivity SolutionsGlobal Sr. Technical Support Supervisor
Oct. 2015 - Jul. 2019Managing Global Support Teams for multiple lines of business.
Honeywell Scanning & MobilityGlobal Technical Support Team Lead
May. 2015 - Oct. 2015The Team Lead for the Global Tech Support division withing Honeywell Workflow Solution acts as a first point of contact for Tier 1 and Tier 2. Main responsibilities include: hiring, training new hires, providing solutions to new/undocumented problems, handling customer escalations,scheduling shifts, planning and maintaining an on-call rotation schedule, holding weekly status meetings, review cases and provide feedback for agents as part of the continuous improvement process, performing annual reviews.
Other responsibilities include: ensuring tools and processes are up to date, metrics&KPIs definition and setup for new on-boarding projects, knowledge base setup and maintenance to ensure alignment with KCS methodologies, visual management, team building.
Honeywell Scanning & MobilityTSS
Oct. 2014 - May. 2015RomaniaProviding extended support for Vocollect products.
Working with Salesforce, Remedy, MSTSC, SSH(solaris, centos), PostgresSql(PG Admin3), Cygwin(OpenBSD, proxycommand, tunneling), Java Console Scripts, CAD, Icinga(nagios tool), VSphere, Telnet (command line) and others.
Building knowledge base, creating SOPs and How To's.
Working with SFDC admin team for Integration of new products and customization of current products / improving current processes.
Interviewing and training new staff members.
Covering business needs/local team administration - hardware, office supplies, taxi-vouchers, etc./ seting-up/submitting FWWR, mailboxes, shared drive space/permissions, etc.
VGWFreelancer
Dec. 2013 - Oct. 2014RemoteAtlassian product administrator. Working with JIRA v6.2-OD-05-4
Configuring Projects, Workflows, Issue Types,etc.
Administrating Users, Groups and Permissions Schemes.
Setting up Scrum and Kanban boards, Dashboards and reports.
Creating instruction manuals and documentation.
TempsIT Technical Recruiter
Oct. 2013 - Nov. 2013Bucharest, RomaniaProviding technical perspective for IT recruitment processes. Actively interviewing and recruiting candidates.
Adobe SystemsSr. Technical Duty Officer
Sep. 2010 - Nov. 2012The Technical Duty Officer for SaaS Operation is the instrumental in the success of Adobe's new SaaS offering. We work across Adobe Business Units with their SaaS teams to Lead Incident Response, Drive Problem Management and Coordinate Change Management.
Our focus is on driving incident resolution to minimize business impact. We manage incident
postmortems to isolate root cause and track action items assigned to multiple teams.
We help publish a monthly calendar of changes and a weekly incident report. We participate in the
design of dashboards to inform management on Key Performance Indicators.
Responsibilities:
* respond to SaaS Incident within 5 minutes of automated notification
* drive successfully the Incident Response process
* coordinate postmortem within 4 business days
* produce weekly incident reports
* publish metrics and dashboards
* manage Change Management Calendar
* communicate 24 hr notice on urgent planned outages
* support process improvements
Achievements:
Solid contributor for process start-up by defining and implementing SOPs and standard
work spaces (shared drives, e-mail accounts, wikis, ticketing systems usage, e-rooms,
etc).
As a secondary activity i was responsible for administrating the monitoring system for
services using HP SiteScope software deployed on several unix and windows machines.
During my role within monitoring i have installed HP SiteScope instances on CentOS / Windows 2003 Server and some on AWS. I have set-up redundant monitoring for hardware(CPU,Memory, disk space)and software(running processes, APIs, links, complexe systems like DB queries or form auto-completion functionality, etc)
Ericsson Telecommunications Romania S.R.L.Incident Manager
Sep. 2009 - Sep. 2010Running Incident Management, Root cause analysis and following up with Problem Management in alignment with business requirements and as per ITIL process.
EricssonBusiness Support Systems Tehnician
Jul. 2008 - Oct. 2009Supporting multiple Billing,Provisioning and CRM systems and platforms.
Ipsos Interactive ServicesNetwork Administrator / IT Support
Mar. 2007 - Jul. 2008all-in-one IT guy! :)
Minitronic ServicesVideo Surveilance & Security sistems installer
Jan. 2006 - Mar. 2007Installing surveillance cameras, network cameras, alarm systems, intrusion detection systems & maintenance !
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