Eugenia Lammert - Country Manager, IndMont Limited

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INDMONTSales Administrative

Mar. 2024Birkirkara, Malta · Hybrid

INDMONTCountry Manager

May. 2023Malta, BirkirkaraThe position of the Country Manager at IndMont Limited is a key role within the company that encompasses a variety of responsibilities and requirements. As the Country Manager, you are responsible for the overall leadership and management of the business activities of IndMont Limited in a specific country. Here are some of the main tasks and responsibilities associated with this position: ### Main Tasks and Responsibilities: 1. **Strategic Planning and Implementation:** - Develop and implement business strategies to strengthen IndMont Limited's market position in the respective country. - Identify growth opportunities and new business possibilities. 2. **Operational Management:** - Monitor daily business activities and ensure compliance with company policies and procedures. - Efficiently manage resources, including personnel, finances, and materials. 3. **Financial Management:** - Create and manage the budget for the country. - Monitor financial performance and ensure profitability. 4. **Team Leadership:** - Recruit, train, and develop the local team. - Promote a positive and productive work culture. 5. **Market Analysis and Development:** - Conduct market analysis to identify trends and competitors. - Develop marketing and sales strategies to increase market share. 6. **Customer Relations:** - Build and maintain relationships with key customers and business partners. - Ensure a high level of customer satisfaction. 7. **Compliance and Risk Management:** - Ensure compliance with all relevant legal and regulatory requirements. - Identify and manage potential risks. ### Qualifications and Requirements: - **Education:** A university degree in business administration, management, or a related field is often required. - **Experience:** Several years of experience in a leadership position, ideally in an international environment. - **Leadership Skills:** Strong leadership and management skills, including the ability to motivate and lead teams. - **Communication Skills:** Excellent oral and written communication skills. - **Analytical Skills:** Ability to conduct detailed market analysis and develop strategic plans. - **Flexibility:** Willingness to travel and adapt to different cultural and business environments. ### Benefits of the Position: - **Influential Role:** Opportunity to influence the strategic direction and growth of the company in a key market. - **Career Development:** Potential for career growth and advancement within the company. - **Diverse Challenges:** Work in a dynamic and challenging environment with a variety of tasks.

Self-employedVirtuelle Assistentin

Sep. 2022There are no set tasks that virtual assistants perform, and assignments vary depending on the employer. Here are some of the jobs given to me: - Administrative work - Personal assistant - Customer service - Data entry - Research

Career BreakHealth and well-being

Sep. 2022 - Jun. 2023Marsa

Chilling CheetahResponsible Gaming Manager

Jan. 2022 - Aug. 2022Ta' Xbiex, Malta · On-siteAs a Responsible Gaming Manager my role in the gambling industry is to ensuring that player activities are conducted responsibly. Key Duties and Responsibilities Policy Development and Implementation: Create and enforce responsible gaming policies and programs. Ensure compliance with legal and regulatory requirements related to responsible gaming. Monitoring and Analysis: Monitor player behavior to identify early signs of problematic gambling. Conduct analyses and reports to evaluate the effectiveness of responsible gaming measures. Training and Awareness: Train staff on responsible gaming practices and recognizing problematic behavior. Run awareness campaigns for players about the risks of gambling and available support services. Support and Counseling: Provide support and advice to players showing signs of problematic gambling. Collaborate with external counseling services and support organizations to offer professional help to players. Communication and Collaboration: Work closely with other departments like marketing, customer service, and compliance to integrate responsible gaming into company processes. Communicate with regulatory bodies and other stakeholders about responsible gaming measures and progress. Development of Prevention Strategies: Develop and implement strategies to prevent problematic gambling behavior. Promote tools and technologies that help players control their gambling habits, such as deposit limits, self-assessments, and self-exclusions. As a Responsible Gaming Manager significantly contributes to creating a safe and fair gaming environment and protecting player well-being.

Working Dogs AcadamyDog Trainer

Apr. 2019 - Jun. 2020GhaqaxHaving started training my personal dog at the age of 15. I always had a passion and love for dogs and training. What at first started as a small hobby soon turned out to be a great passion, I started studying dogs, training techniques, and dogs' minds. I furthered my studies with my father, who was a dog Behaviour Consultant and trainer for the German Military and Police, which offers me now the possibility to help to rehabilitate problematic dogs. I also trained with a professional Belgian sport dog trainer and I am offering various group training, personal training, sports training, etc. Most important thing is to mention that all my methods are based on theory and practicals and with total respect towards our dogs based on solely positive methodologies. Amongst other things, I am constantly being trained in order to assist and train dogs that are designated to be Service dogs, during their training. I am striving to offer professional, fully qualified service/s to all canine friends.

TipicoResponsible Gambling Analyst

Mar. 2019 - Dec. 2021HybridAs a Responsible Gambling Analyst, my primary responsibility was to safeguard our players and the business by ensuring a responsible gaming environment. I monitored and ensured that all player protection processes were consistently adhered to, promoting a safe and responsible gaming experience. Key Responsibilities: New Registrations Monitoring Policy Review and Improvement Flagged Accounts Management Support and Escalation Staff Education Queue Management Compliance Checks Predictive Model Checks GDPR and Data Requests Legal Cooperation In my role as a Responsible Gambling Analyst, I played a crucial part in maintaining the integrity of the gaming environment, ensuring that players could enjoy a safe and responsible gaming experience. My proactive approach and thorough monitoring helped mitigate risks and uphold the highest standards of compliance

TipicoCustomer Support Agent

Jul. 2018 - Mar. 2019On-siteAs a Customer Care Representative at Tipico, I am the primary point of contact for customers, providing exceptional service and support. My responsibilities include handling customer inquiries, resolving issues, and ensuring a positive customer experience. My tasks include: Customer Support: I respond to customer queries via email, and live chat in a timely and professional manner. I assist customers with account-related issues, product information, and general inquiries. Issue Resolution: I investigate and resolve customer complaints and issues, ensuring that problems are addressed efficiently and to the customer’s satisfaction. Product Knowledge: I maintain a thorough understanding of Tipico’s products and services to provide accurate information and support to customers. Account Management: I help customers with account setup, verification, and maintenance. I ensure that customer accounts are updated and accurate. Technical Support: I provide basic technical assistance to customers experiencing issues with the website or mobile app. I escalate complex technical problems to the appropriate department. Feedback Collection: I gather customer feedback and relay it to the relevant departments to help improve Tipico’s products and services. Compliance and Security: I ensure that all customer interactions comply with company policies, industry regulations, and data protection laws. I protect customer information and maintain confidentiality. Team Collaboration: I work closely with other customer care representatives and departments to ensure a cohesive and efficient customer service experience.

EC ExpressRetail Saleswoman

Feb. 2018 - Jun. 2018Bad Oeynhausen, North Rhine-Westphalia, Germany · On-siteDuring my tenure as a Retail Saleswoman at EC Express, I was responsible for various tasks aimed at ensuring smooth retail operations and excellent customer service. My key responsibilities included: Customer Service: Assisted customers with their inquiries, provided product information, and ensured a pleasant shopping experience. Sales: Managed sales transactions efficiently, handled cash and card payments, and processed refunds and exchanges. Merchandising: Organized and displayed products attractively to maximize sales and maintain a tidy store environment. Inventory Management: Monitored stock levels, conducted inventory checks, and assisted with stock replenishment. Promotions: Implemented promotional activities and informed customers about ongoing sales and special offers. Team Collaboration: Worked closely with colleagues to achieve sales targets and maintain store standards. Problem-Solving: Addressed customer complaints and resolved issues promptly to ensure customer satisfaction. My role at EC Express allowed me to develop strong retail and customer service skills, contributing to a positive shopping experience for customers.

AOK NordostPsychological day care

Oct. 2015 - Jun. 2018Bielefeld und Umgebung, DeutschlandAs a carer in psychological day care, I supported children, seniors, and individuals with disabilities, visiting them in homes, retirement facilities, and educational institutions. My role was versatile, adapting to the specific needs of each patient. Key Responsibilities: Housekeeping and Daily Living Assistance: Cooking and Meal Preparation: Prepared meals based on dietary preferences and nutritional needs, ensuring enjoyable and healthy dishes. Shopping: Managed grocery shopping, ensuring all necessary items, from favorite juices to household supplies, were stocked. Laundry and Cleaning: Took care of laundry and maintaining a clean environment, respecting personal preferences. Personal Care and Hygiene Emotional and Psychological Support Companionship Counseling and Guidance Engagement and Activity Planning Coordination with Other Care Providers Team Collaboration Family Communication Crisis Management Emergency Response: Trained to handle emergencies, ensuring patient safety. In my role, I enhanced the quality of life for patients by providing compassionate, comprehensive care tailored to their needs.

TipicoCustomer Care Representative

Oct. 2012 - Nov. 2013MaltaAs a Customer Care Representative at Tipico, I am the primary point of contact for customers, providing exceptional service and support. My responsibilities include handling customer inquiries, resolving issues, and ensuring a positive customer experience. My tasks include: Customer Support: I respond to customer queries via email, and live chat in a timely and professional manner. I assist customers with account-related issues, product information, and general inquiries. Issue Resolution: I investigate and resolve customer complaints and issues, ensuring that problems are addressed efficiently and to the customer’s satisfaction. Product Knowledge: I maintain a thorough understanding of Tipico’s products and services to provide accurate information and support to customers. Account Management: I help customers with account setup, verification, and maintenance. I ensure that customer accounts are updated and accurate. Technical Support: I provide basic technical assistance to customers experiencing issues with the website or mobile app. I escalate complex technical problems to the appropriate department. Feedback Collection: I gather customer feedback and relay it to the relevant departments to help improve Tipico’s products and services. Compliance and Security: I ensure that all customer interactions comply with company policies, industry regulations, and data protection laws. I protect customer information and maintain confidentiality. Team Collaboration: I work closely with other customer care representatives and departments to ensure a cohesive and efficient customer service experience.

Bundeswehr (German Federal Armed Forces)Stabsunteroffizierin

Mar. 2007 - Jul. 2008Höxter, North Rhine-Westphalia, Germany · On-siteDuring my tenure with the Bundeswehr, I completed an extensive training program at the specialized training facility for NBC (Nuclear, Biological, Chemical) defense forces. This rigorous program encompassed a comprehensive curriculum focused on critical areas, including: NBC Defense Training: Acquired in-depth knowledge and practical skills in detection, protection, and decontamination procedures related to nuclear, biological, and chemical threats. Detection: Training in advanced detection equipment and techniques to identify and assess NBC threats. Protection: Mastery of protective measures, including the use of personal protective equipment (PPE) such as gas masks, protective suits, and collective protection systems. Decontamination: Proficiency in techniques and equipment to neutralize NBC contaminants from personnel, equipment, and environments. Emergency Protocols: Development and implementation of comprehensive emergency response protocols to manage NBC incidents effectively, ensuring the safety and security of personnel and facilities. Environmental Protection: Trained in measures to mitigate the impact of military operations on the environment, including effective waste management practices and ecological conservation. Fire Protection: Expertise in fire prevention, firefighting techniques, and emergency response, including developing and executing evacuation plans and coordinating with civilian fire services. Throughout my service, I was prepared in these critical areas to handle NBC threats and environmental challenges, ensuring a high level of preparedness across the forces. I was honorably discharged with the rank of Staff Sergeant, reflecting my dedication and competence in these vital defense areas.

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