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Work Background
NICKLpass - Get access to news & infoHead of Product and Technology
Feb. 2023Denver Metropolitan Area · RemoteKey Accountabilities:
● Responsible for providing leadership to 6 direct report personnel while driving product-led sales growth
● Relied upon to seamlessly collaborate across senior leadership to define vision and roadmaps for products including a Self-Service Platform, a White-labeled platform, ERP license management and an upsell extension Key Accomplishments:
● Led a cross-functional team of engineers, analysts and product managers to develop and launch a new self-service platform for Enterprise B2B SaaS customers, which resulted in elevating revenue 20% in the 1st year
● Successfully transitioned from external consultant to Head of Product and Technology
● Diligently accelerated digital customer acquisition strategies and oversaw core product feature delivery, driving product-led sales through the design and deployment of a new product
Altera ConsultingAgile Coach
Jul. 2021 - Jun. 2023Tokyo, Japan · HybridKey Accountabilities:
● Responsible for coaching and mentoring clientele in lean and agile principles, practices, behaviors and values
● Relied upon to develop and execute transformation plans aimed at pivoting teams from waterfall to agile Key Accomplishments:
● Excelled as Agile and Product Coach for one of the world's leading luxury retailers while navigating cultural differences between Japanese corporate practices and Western business norms
● Enabled 100% Jira adoption across a Japan team and 80% adoption across an APAC team by training, coaching, and mentoring team members while helping to create custom projects to fit every team's need
● Successfully converted a tech team from their project-based workflow approach to a product-based approach
ProdugileFounder & Principal Consultant
Oct. 2020Tokyo, Japan & Denver, USA · RemoteKey Accountabilities:
● Responsible for providing expert product consultancy services to startup clientele while overseeing the design, testing, implementation and scaling of SaaS products across B2B, B2B2C and/or EdTech sectors
● Relied upon to exercise agile methodologies to optimize product strategy and empower accelerated time-to-market for startup initiatives Key Accomplishments:
● Helped an Atlassian marketplace partner increase retention 182% by shifting focus on customer needs and moving into 2-week dev sprints with parallel 2-week non-dev sprints to maintain a healthy backlog
● Effectively collaborated to launch a verified credential with a wallet app at one of the top universities in the US
● Worked with a client to calibrate product market fit and author a detailed product roadmap; presented as part of the founding team to VC, which helped close a round of investment
Expo 2020 DubaiDirector of Product Management
Oct. 2018 - Jul. 2020Dubai, United Arab Emirates · On-siteKey Accountabilities:
● Responsible for providing leadership to 5 direct report personnel while orchestrating strategy and execution of Expo 2020 Dubai’s B2B digital marketplace, a new end-to-end digital procurement portal
● Relied upon to orchestrate communication and collaboration across stakeholders to ensure alignment with strategic plans, priorities, action items, milestones and deliverables to ensure a successful product deployment Key Accomplishments:
● Successfully sunset the legacy procurement portal, which including migrating suppliers
● Created a new digital workflow for all internal approval moved from paper to digital approval
Thomson ReutersHead of Product Management, Small & Medium Business - MENA
Jan. 2015 - Sep. 2018Dubai, UAEKey Accountabilities:
● Responsible for providing leadership to 8 direct report personnel while orchestrating product strategies for two products – Thomson Reuters Accelerate SME (New) and Thomson Reuters Business Development (Legacy)
● Relied upon to efficiently managed a $5M budget; presented at quarterly Investment Committee meetings to contribute updates as owner of a product that was part of new products investments group Key Accomplishments:
● Built the $5M global investment case for a B2B 2-sided marketplace by sizing and segmenting the SME market across MENA, mapping the stakeholder landscape, defining monetization streams and designing the roll-out plan
● Enabled YoY increases to visitors (200%), conversions (125%) and organic traffic (85%)
● Successfully launched 5 country editions in 2 languages with strategic partners; grew 2nd year revenue 633%
● Led the fastest Go-to-Market for a digital proposition in Thomson Reuters (globally)
Thomson ReutersHead of Content & Customer Support - Zawya
Mar. 2010 - Dec. 2014Beirut, LebanonKey Accountabilities:
● Responsible for providing leadership to 8 direct reports and 90 total personnel while shepherding content operations throughout 4 channels (In-House; Contribution; 3rd Party; Hub/Spoke) ● Relied upon to ensure effective support capabilities for 3,332 users from 1,275 institutional accounts across 6 product offerings Key Accomplishments:
● Increased MENA content coverage 70% by partnering with content suppliers/vendors focusing on 2 content sets; 47% increase in the private company database and a 100% increase in coverage in the construction projects database
● Increased team productivity by 50% and reduced employee turnover by 40%.
MeraasResearch Associate, Private Equity
Nov. 2007 - Apr. 2009Dubai, UAE · On-site
ChubbMarket Intelligence Officer, ACE Life Middle East
Jan. 2006 - Oct. 2007Cairo, Egypt · On-site
Booz Allen HamiltonSenior Research Analyst & Research Coordinator
Jul. 2002 - Dec. 2005Beirut, Lebanon · On-site
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