Santa Barbara ZooGuest Experience Specialist
Jan. 2015 - Aug. 2016Santa Barbara, California· Identified what is needed to improve a guest's park experience and took action to enhance their day
· Organized team efforts and multitasked to maximize efficiency in fast-paced scenarios
· Spearheaded community philanthropic efforts and facilitated 30+ employees’ participation
· Communicated essential information to develop effective problem-solving strategies under tight deadlines
· Highlighted importance of charitable work to zoo guests to encourage donations, prosocial efforts, and spread awareness for environmental sustainability
· Attended to guests' needs, answered their questions, and addressed their concerns in an effective manner
· Resolved any issues promptly with as little hassle as possible
· Maintained a sympathetic, open-minded, joyful attitude
· Searched for the answer to guests' queries so they always leave with a concrete, helpful answer
· Managed other employees; delegate organization of displays, restocking, etc.. Organized displays in an aesthetically pleasing manner.
· Effectively used a POS system to keep track of money in the cash drawer
· Built rapport with customers and guests by maintaining a friendly, kind, honest, trustworthy demeanor
· Created memorable experiences for every guest by going above and beyond to make their day a "zooper" one!