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Work Background
Guest Talent Coordinator
The Walt Disney CompanyGuest Talent Coordinator
Oct. 2022On-site- Coordinating 10+ educational events daily at the Disneyland Resort, coordinating with the Imagination Campus team and other LOBs to ensure each event runs smoothly - Solving problems efficiently, calmly making split-second decisions under pressure, and accurately communicating adjustments during high-profile events - Representing the Disney brand and ensuring each client receives top-notch guest service at each step of the process - Collaborating with fellow cast to hone best practices for each task in order to maximize accuracy, efficiency, and excellence
Conductor, Stable Attendant, & Guest Interaction Trainer
The Walt Disney CompanyConductor, Stable Attendant, & Guest Interaction Trainer
Jul. 2021· Demonstrating Disney quality guest service, including exemplary interpersonal skills, use of Disney-specific verbiage, and how to efficiently address guest requests · Recently promoted to train new cast members per internal protocol for interacting with guests · Ensuring the highest level of care for 19 horses while encouraging cast camaraderie and good Show · Welcoming guests into Disneyland Park and creating magical moments for them to elevate their experience · Representing the Disney standard by individually addressing 150+ guests’ questions and concerns · Displaying flexibility, courtesy, and inclusion with a diverse array of guests from all backgrounds · Consistently providing management and fellow cast members with detail-oriented project support, quickly learning new skills as needed for each unique task · Facilitating an environment of inclusivity and diversity by openly sharing my experience as a woman of color
Stage Manager
People's Theatre ProjectStage Manager
Apr. 2022 - Jun. 2022New York, New York, United States
Off-Broadway Event PA for LITTLE SHOP OF HORRORS
Self-EmployedOff-Broadway Event PA for LITTLE SHOP OF HORRORS
May. 2022 - May. 2022New York, New York, United States
Off-Broadway Pre-Production Assistant for BETWEEN THE LINES
Self-EmployedOff-Broadway Pre-Production Assistant for BETWEEN THE LINES
May. 2022 - May. 2022New York, New York, United StatesAssisted the stage management team with preparing the rehearsal space.
Recruitment Specialist (Temporary)
Cottage HealthRecruitment Specialist (Temporary)
May. 2021 - Jul. 2021· Coordinated 30+ meetings per week for the department, including the Director and VP · Served as an administrative assistant for the department and its managers by cordially answering calls, managing calendars, booking meetings, preparing briefings, and welcoming visitors · Assisted with the recruitment of internal & external talent, promptly scheduling or shifting appointments · Created bi-monthly new hire reports with absolute accuracy using Microsoft Excel · Communicated with 19 hospital executives and 500+ employees through Outlook with bi-monthly updates · Maintained over 400 organized files for each new hire to ensure a seamless hiring & onboarding process · Learned SAP basics for specific tasks and displayed commitment to building new skills · Proactively contacted new hires and fellow recruitment team members to obtain required materials
Social Media and Public Relations Manager
Art Without LimitsSocial Media and Public Relations Manager
Apr. 2019 - Dec. 2020Santa Barbara County, California, United States· Demonstrated adaptability to requirements and best practices for each project, ensuring campaign success based on targeted audience reception and related performance metrics · Wrote customized grants for 7+ applications per month, resulting in a 10% growth in charitable contributions per nonprofit campaign · Applied perceptual and memory-based neuroscience concepts into strategic execution of effective advertising/communication assets and campaigns, increasing reach by 200% · Learned new skills for graphic design including Adobe Photoshop, interpersonal interaction via PowerPoint and PSAs to build a better structure for cross-cultural communication
Career Coach & Resume Writer
FreelanceCareer Coach & Resume Writer
May. 2018 - Dec. 2020
Producer
Dos Pueblos Theatre CompanyProducer
Jan. 2019 - Nov. 2020Santa Barbara County, California, United States· Recruited a core team of 5 students to solicit sponsorships from local businesses and involved entire student cast (80+) in individual fundraising · Led core team through weekly meetings with event tracking tool and Excel to measure progress, resulting in 550% growth of audience attendance and 564% revenue · Utilized delegation, management skills, and educational strategies to support students · Conducted team-building and prosocial skills-training exercises with my students · Collaborated with students and fellow administrative staff members to make the theatre a safe space for people from all backgrounds · Advertised productions around the community and beyond through 5 press releases, 20+ strategic advertisements, and various targeted marketing initiatives
Literature Review Intern - Population Health Department
Cottage HealthLiterature Review Intern - Population Health Department
May. 2020 - Aug. 2020Santa Barbara County, California, United States· Communicated remotely with team of 4 supervisors regarding bi-weekly findings, adapting research for practical applications and effective planning · Assessed project team’s needs and goals to problem-solve, research issues, and strategically refine research objectives · Created research briefs for presentation to hospital leadership, based on review of 20+ journal and industry articles each week · Co-developed a growing community initiative for Santa Barbara County focused on disparities in treatment across underrepresented ethnic populations and cultures · Catalogued and presented data using Microsoft Word, Excel, and PowerPoint
Guest Experience Specialist
Santa Barbara ZooGuest Experience Specialist
Jan. 2015 - Aug. 2016Santa Barbara, California· Identified what is needed to improve a guest's park experience and took action to enhance their day · Organized team efforts and multitasked to maximize efficiency in fast-paced scenarios · Spearheaded community philanthropic efforts and facilitated 30+ employees’ participation · Communicated essential information to develop effective problem-solving strategies under tight deadlines · Highlighted importance of charitable work to zoo guests to encourage donations, prosocial efforts, and spread awareness for environmental sustainability · Attended to guests' needs, answered their questions, and addressed their concerns in an effective manner · Resolved any issues promptly with as little hassle as possible · Maintained a sympathetic, open-minded, joyful attitude · Searched for the answer to guests' queries so they always leave with a concrete, helpful answer · Managed other employees; delegate organization of displays, restocking, etc.. Organized displays in an aesthetically pleasing manner. · Effectively used a POS system to keep track of money in the cash drawer · Built rapport with customers and guests by maintaining a friendly, kind, honest, trustworthy demeanor · Created memorable experiences for every guest by going above and beyond to make their day a "zooper" one!

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