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Work Background
Claro BrasilSenior Systems Analyst
Sep. 2020São Paulo, BrasilI work on the following applications: Jira Service Management, ALM\HP, Microsoft Sharepoint and 4 other internal applications. Technical Leadership: I provide strategic direction and technical leadership in the administration of the ALM HP application, guiding a dedicated team to deliver exceptional results. Project Creation and Development: I spearhead the creation and development of projects, leveraging the ALM HP platform to streamline project management processes, enhance collaboration, and drive project success. User Problem Management: With a user base exceeding 1,200 active users, I am responsible for efficiently managing user issues related to the ALM HP application. This encompasses the entire problem management lifecycle, from issue identification to resolution. Process Creation: I create and refine processes to streamline and expedite problem resolution, enhancing user satisfaction and minimizing downtime. As a Technical Leader and SharePoint Analyst, I had the privilege of spearheading essential initiatives and contributing to the success of my organization. During this time, I focused on the following key areas: Technical Leadership: I provided crucial technical leadership, guiding teams and projects to achieve our goals efficiently and effectively. SharePoint Expertise: My expertise in SharePoint allowed me to optimize the platform's capabilities, streamlining collaboration, and information management within the organization. Process Enhancement: I actively engaged in process improvement efforts, identifying bottlenecks, and implementing solutions that enhanced operational efficiency.
Lumos Language SchoolInternational Student
Dec. 2019 - Sep. 2020Salt Lake City, Utah, Estados UnidosIn 2019, I embarked on a transformative journey to the United States with the primary goal of advancing my English language proficiency. This experience extended far beyond language acquisition, leaving an indelible mark on my personal and professional development. During my time in the USA, I immersed myself in an English-speaking environment, which significantly accelerated my language learning journey. I honed my communication skills, both written and spoken, fostering greater clarity and confidence in my interactions. I complemented my language immersion experience with remote studies at BYU University, further expanding my knowledge and enhancing my academic pursuits.
Claro BrasilSystems Analyst
Jan. 2017 - Oct. 2019São Paulo, BrasilIn my role, I've been responsible for the effective management of internal applications, ensuring their availability and accessibility to all users. This encompasses a range of crucial activities: Application Maintenance: I've diligently maintained applications to guarantee their uninterrupted operation and user-friendly experience. Troubleshooting: My role involves identifying and addressing issues and errors within applications, employing proactive measures to ensure seamless functionality. Process Mapping and Improvement: I've contributed significantly to process optimization by mapping existing workflows, identifying bottlenecks, and implementing enhancements for greater efficiency. Performance Management: I excel in performance management, ensuring that applications consistently meet or exceed performance expectations. Oracle Database: My proficiency extends to managing Oracle databases, a critical component of application performance. Web Services: I have experience in managing and optimizing web services, contributing to a seamless user experience.
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