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Work Background
CapgeminiManager - Program Delivery Assurance
Jul. 2023RemoteFacilitate monthly Project Management Reviews (PMRs) Demonstrate complete understanding of project health dimensions including financials, staffing, schedule, quality, and customer satisfaction Demonstrate the ability to effectively manage risks and mitigate issues in one or more project health dimensions including: financials, staffing, schedule, quality, and customer satisfaction Proactively identify and correct data quality issues in one or more project health dimensions including: financials, staffing, schedule, quality, and customer satisfaction Conduct analyses to identify opportunities to develop and mature project management practices and professionals, develop and ultimately delivery on recommendations Contribute to the maturation of our library of project management best practices, including the development and delivery of training
CapgeminiPMO Manager - Service Portfolio and Transition Manager
Sep. 2022 - Jul. 2023Atlanta, Georgia, United States• Provide strategic direction and drive business with client to achieve revenue growth, profitability and continuing customer satisfaction • Partner with Portfolio owners, finance, and IT to define, track and assess portfolio investments and delivery metrics to maintain strategic business objectives. • Manage client service intake and sourcing of external vendors to define business case, intake, discovery of pipeline services. • Host Executive led QBR's to highlight Service Portfolio major accomplishments, barriers/risks, and opportunities/recommendations. • Manage portfolio demand and capacity planning, forecasting, metrics and reporting. • Conduct project audits to ensure compliance with Portfolio management governance. • Engage with program, project and product managers to produce executive level presentations on the health of the overall portfolio. Develop domain knowledge of assigned portfolio to support strategic planning and management.
CapgeminiPMO Manager - Program Service Delivery (Promoted)
Mar. 2022 - Aug. 2022Atlanta, Georgia, United StatesProvide full support to the Program/Project Managers in their role of Programme/Project Delivery in the provision of project schedule, cost and finance information to aid the Programme/Project control and monitoring. Work within a structured team environment with some line management responsibilities. • Act as project management integration point for End-end scope on the program :
o Organization, vendor and client deliverables; through design, development, test and cut-over phases; Roll-up MS sub-project plans from workstream TMs into integrated e2e project file.
• Report performance metrics against plan : o Completion percentages, Past-due milestones/tasks, escalate sections of the plan at risk.
• Chair weekly Organization program status meetings to : o Review workstream status; focus on actions to recover workstreams behind schedule; Enable effective communications / interlock across workstreams.
• Proactively identify risks, develop / manage risk mitigation actions;
• Issue management : Resolve issues within Organization team and with client;
• Effectively manage client dependencies in accordance with contract & SOW;
• Consolidate overall Organization status and integrate with Client's PMO reporting;
• Deliver program status to Executive & Senior management.
CapgeminiProgram Project Manager
May. 2019 - Mar. 2022Atlanta, GeorgiaProgram delivery project manager working with the State of Georgia Technology Authority (GTA) including affiliated Service Providers and State agencies. The Georgia Technology Authority (GTA) currently manages the delivery of IT infrastructure services to 85 Executive Branch agencies and managed network services to 1,300 state and local government entities Our team provides Infrastructure services included in the Georgia Enterprise Technology Services (GETS) Program. Implementing infrastructure related projects to serve the GETS 14 Agencies. This includes Physical and Virtual server deployments, Cloud Services, Compliance Audits, Mainframe and more.
Colliers InternationalProject Manager
Sep. 2016 - Apr. 2019Greater Atlanta Area• Provide project management oversight and direction on the implementation and development of Colliers 360 technology solutions.
• Manage Colliers 360 implementation teams to ensure projects meet deadlines, are on budget and are at or above preset standards.
• Analyze and ensure that data aligns with targeted business analytic results for clients.
• Define and manage integration requirements, schedules and deliverables for the Colliers 360 platform across technologies.
• Define data transport methods based on client and platform capabilities.
• Coordinate with business analysts and technology team members in order to ensure project delivery standards are met.
• Manage the development, testing, deployment and support of the Colliers 360 business analytics solution.
• Perform quality assurance checks on client deliverables.
• Manage day-to-day platform operational activities for Colliers 360.
• Assess and resolve operational issues relating to the platform deployment and daily operations and maintenance.
• Develop and distribute status reporting on active and projected implementation and development activity.
• Drive efficiency of resources, spend reduction and investment opportunities through process improvements.
• Maintain standardization of support protocols and implementation process and procedures.
CSG InternationalDisaster Recovery Project Coordinator | Business Analyst II
Jan. 2012 - Sep. 2016• Assist Development team with Gathering project requirements, and help perform Quality Assurance Testing • Participate in data analysis and project analysis to meet or exceed service level agreements • Complete and Deliver client day to day, and monthly reporting request
• Run SQL queries based on development needs, provide results to client and/or project team
• Assist Technical Support, Quality Control and Billing teams by initiating, writing, and organizing documentation and run sheets for process methods and procedures
Complete report analytics for carrier access billing clients
Use financial management skills to analyze data trends and forecasting. Balance revenue reports and identify outliers. Project Coordinator for BCP -Disaster Recovery Project • Partner with third party vendors to execute disaster recovery exercise
o Manage vendor tasks, and discuss deliverables on a weekly basis to ensure project is on schedule and within budget
o Attend vendor meetings to retrieve team deliverables, then work with internal team to provide results to vendor within agreed timeframe Volunteered to participate in Internal BCP- Disaster Recovery Project 2014 and 2015 * BCP 2015 Results -- Project objective was set to test company ability to recover internal and external networks in the event of a disaster. Included testing server restoration and product validation. Recovery project set for 96 hours, systems recovered in 48 hours. ***Recognition: Selected to Coordinate and Manage BCP – Disaster Recovery Project 2016
o Project requires implementing plans and training team to utilize tools to recover two large data centers in the event of a disaster
CSG InternationalBusiness Analyst I
Sep. 2010 - Dec. 2011• Manage rating and billing software projects by way of SDLC and ITIL Best Practices • Serve as the liaison for IT and Development Group to create an efficient line of communication
• Facilitate meetings with clients to report project status
Intec TelecommunicationsSenior Lead - Service Representative
Apr. 2008 - Nov. 2010• Supervised operations team daily with client billing processes
• Distributed fulfillment representatives’ daily tasks and monitored high volume workloads. • Assisted management with monthly/quarterly reporting and monthly KPI goals • Provided management with weekly and monthly internal performance stats and trends o Managed internal team errors, maintaining a goal of <3% errors Monthly. • Facilitated weekly and monthly meetings with clients to report production status and trends
• Completed cash processing including data entry and mail merge projects
• Aided team with inbound/outbound call escalations received from billing customers
Bank of AmericaSenior Account Reconciler
Sep. 2006 - Apr. 2008• Researched and adjust commercial and wholesale bank business accounts
• Processed transactions for companies internal operations, including reconcile, print, and mail customer invoices monthly o Based on performance, assigned special Client: Allstate Commercial Insurance which required transaction validation and processing by 7:00 am daily. • Analyzed and improve customer transaction process through key performance measures such as suggesting adjustment thresholds
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